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Books > Business & Economics > Business & management > Office & workplace > Office systems & equipment
Quality Management for IT Services: Perspectives on Business and
Process Performance aims to reduce this knowledge gap and to
encourage people to spend more time researching the numerous facets
of this increasingly important aspect of commercial value adding.
Featuring economic and social perspectives along with
implementation and practical solutions, this book gives both
scientists and practical experts an insight into the many different
facets of IT service quality management.
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