Planning and management is increasingly problematic in the real-world environment of spiralling change and uncertainty. Knowledge is incomplete, values are in dispute and the decisions of others are often unpredictable.

Problem structuring methods (PSMs) are now widely accepted within Operational Research and the systems movement, and have generated an impressive record of high-profile applications. This new edition provides easier access to PSMs. Each of five methods is presented from both a theoretical and a practical perspective. The justification for each approach is explained, and an illustration of applying each method is given in a practical case study. New topics in line with the many advances in the field of problem structuring methods are explored and multimethodology is introduced for the first time.

This book does not peddle methods for optimum solutions, but instead shows you how to facilitate an enriched and fluid decision-making process. Participatory methods are explained to assist the formulation and re-formulation of problem solving in an uncertain world.

Offering contributions from leading thinkers in the field and building on the success of the first edition, this theoretical guide and practical source will prove invaluable to students of management, systems and OR and to practitioners negotiating real-life problems in today's complex, conflicting and uncertain business climate.

Reviews of the first edition:

'.....probably the most referenced book by JORS authors over the last 10 years.'
J. Ranyard, Journal of Operational Research Society 51 (12), 2001

' . . . a thought provoking collection of articles, delivering a strong message about the way decision analysis is moving.'
Helen Couclelis, University of California at Santa Barbara, USA

' . . .sets out extremely clearly what soft OR is about . . . the editor and authors deserve all credit.'
M.C. Jackson, Systems Practice

This book explores the methodological and application developments of network design in transportation and logistics. It identifies trends, challenges and research perspectives in network design for these areas. Network design is a major class of problems in operations research where network flow, combinatorial and mixed integer optimization meet. The analysis and planning of transportation and logistics systems continues to be one of the most important application areas of operations research. Networks provide the natural way of depicting such systems, so the optimal design and operation of networks is the main methodological area of operations research that is used for the analysis and planning of these systems. This book defines the current state of the art in the general area of network design, and then turns to its applications to transportation and logistics. New research challenges are addressed. Network Design with Applications to Transportation and Logistics is divided into three parts. Part I examines basic design problems including fixed-cost network design and parallel algorithms. After addressing the basics, Part II focuses on more advanced models. Chapters cover topics such as multi-facility network design, flow-constrained network design, and robust network design. Finally Part III is dedicated entirely to the potential application areas for network design. These areas range from rail networks, to city logistics, to energy transport. All of the chapters are written by leading researchers in the field, which should appeal to analysts and planners.

This book examines cross-chain control centers (4C), an ambitious concept in supply chain management and logistics that is intended to foster collaboration between different supply chains to increase efficiency. It provides an overview of the main results, insights, and other developments in the academic field of horizontal collaboration. Furthermore, it gives recommendations to governments, commercial companies, and academia on how to proceed with horizontal logistics collaboration in the years to come. To link research with practice, the book takes the Dutch project on cross-chain collaboration centers (4Cs) and identifies a typology of existing patterns for horizontal collaboration in supply chains. Finally, the book zooms in on the Netherlands as a case-study of intense public-private partnerships to develop 4C as a mature logistics value proposition. It provides an overview of the accomplishments in the government supported 4C projects and offers a critical reflection of why some more ambitious and structural solutions have not found solid ground yet. The book is of value to researchers and professionals in the supply chain domain.

These proceedings focus on selected aspects of the current and upcoming trends in transportation, logistics, supply chain management, and decision sciences. In detail the included scientific papers analyze the problem of Decision Making under Uncertainty, Stochastic Optimization, Transportation, Logistics and Intelligent Business. The variety of the papers delivers added value for both scholars and practitioners. This book is the documentation of the symposium "The Seventh International Forum on Decision Sciences", which took place in Windsor, Canada.

This book highlights some of the latest research advances and cutting-edge analyses of real-world case studies on Industrial Engineering and Operations Management from diverse international contexts, while also identifying business applications for the latest findings and innovations in operations management and the decision sciences. It gathers a selection of the best papers presented at the XXII International Conference on Industrial Engineering and Industrial Management, which was promoted by ADINGOR (Asociacion para el Desarrollo de la Ingenieria de Organizacion) and held at the Escola Politecnica Superior of the Universitat de Girona, Spain, on July 12th and 13th, 2018.

This book provides basic tools for learning how to model in mathematical programming, from models without much complexity to complex system models. It presents a unique methodology for the building of an integral mathematical model, as well as new techniques that help build under own criteria. It allows readers to structure models from the elements and variables to the constraints, a basic modelling guide for any system with a new scheme of variables, a classification of constraints and also a set of rules to model specifications stated as logical propositions, helping to better understand models already existing in the literature. It also presents the modelling of all possible objectives that may arise in optimization problems regarding the variables values. The book is structured to guide the reader in an orderly manner, learning of the components that the methodology establishes in an optimization problem. The system includes the elements, which are all the actors that participate in the system, decision activities that occur in the system, calculations based on the decision activities, specifications such as regulations, impositions or actions of defined value and objective criterion, which guides the resolution of the system.

The book consolidates systems thinking as a new world-hypothesis that is already suggesting itself behind the advancement of quantum mechanics and Ashby's cybernetics. In particular, it shows how Einstein's misgivings about quantum mechanics boil down to his persistence in defending the principle of contiguity at the root of the modern cosmology and, in relation to neo-cybernetics, the book rediscovers Ashby's theory of adaptive behaviour enabling a new synthesis between physiology, psychology and ethology that has implications for systems practice. Furthermore, this new "cosmology" comes with a new "anthropology" that informs utopics, the science of utopic systems, and sheds new light on the actual founding fathers of the domain of human science. In particular, the book provides an understanding of how our human world works and how it is being constituted by utopic systems that look into the future to realize something possible. Finally, it points the way to the future unification of knowledge bringing together systems philosophy and systems science given that world-hypothesis is what makes logically possible the development and consolidation of all the different domains of science.

This book addresses the measurement of the effect of information technology (IT) investments on a firm's productivity. Determining a quantifiable impact of a firm's IT has plagued senior executives, researchers, and policy-makers for several years, as evidenced by articles in trade magazines such as Fortune and Businessweek and in academic journals such as Management Science. Simple statistical techniques for measuring IT impact in a firm are fraught with methodological problems, as these techniques do not account for either the causal direction in managerial decision making or the behavioral assumptions about firms. Therefore, such studies have led to results and inferences that are not generalizable. While studies that measure the satisfaction of people who use IT are important, management typically would like to know whether IT has reduced operation costs by streamlining processes or increased revenues by increasing the demand-meeting capability of the firm. This book attempts to determine cost-reduction or output-enhancement that may be linked to IT investments through methodological sophistication.
The healthcare industry presents an important and interesting context in which to study IT impacts for several reasons. First, since the implementation of the Prospective Payment System (PPS) by Medicaid, most hospitals adopted cost containment measures, and hence capital investments in hospitals have come under greater scrutiny than ever before. Second, hospitals have been more thorough in reporting capital and labor expenses and revenues (due to state regulation) at a level of detail that makes it possible to aggregate IT and other capital investments without serious measurementerror. Most non-healthcare firms do not collect or report such data in their financial statements. Finally, though hospitals were slow in IT adoption, most hospitals have been acquiring sophisticated hardware and software over the past few years.
Results of the analysis bear evidence of the positive impact of IT on production of healthcare services. It also shows how methodological differences can lead to conflicting results. The effect of PPS determined in a comparative way shows that the economic behavior in the post-PPS differs from that in the pre-PPS years.

The goal of this book is to elaborate on the main principles of the theory of the Berge equilibrium by answering the following two questions: What are the basic properties of the Berge equilibrium? Does the Berge equilibrium exist, and how can it be calculated? The Golden Rule of ethics, which appears in Christianity, Judaism, Islam, Buddhism, Confucianism and other world religions, states the following: "Behave towards others as you would like them to behave towards you." In any game, each party of conflict seeks to maximize some payoff. Therefore, for each player, the Golden Rule is implemented through the maximization of his/her payoff by all other players, which matches well with the concept of the Berge equilibrium. The approach presented here will be of particular interest to researchers (including undergraduates and graduates) and economists focused on decision-making under complex conflict conditions. The peaceful resolution of conflicts is the cornerstone of the approach: as a matter of fact, the Golden Rule precludes military clashes and violence. In turn, the new approach requires new methods; in particular, the existence problems are reduced to saddle point design for the Germeier convolution of payoff functions, with further transition to mixed strategies in accordance with the standard procedure employed by E. Borel, J. von Neumann, J. Nash, and their followers. Moreover, this new approach has proven to be efficient and fruitful with regard to a range of other important problems in mathematical game theory, which are considered in the Appendix.

This book presents interdisciplinary research in software engineering with applications for the social sector. The author focuses on software applications that are used for social good and that serve the needs of society. The author aims to bridge the knowledge gap between requirement engineers, industry, and users in order to help identify a diverse range of needs in the social sector (taking into account user crowd diversity in terms of technological competencies, geography, demographics, and behavioral and psychographic aspects). The book provides rigorous empirical studies and validates solutions that serve as a guide to the software engineering community, researchers, graduate students, and teachers. Provides interdisciplinary research in software engineering and the needs of the social sector, helping to increase success rates of society focused startups and applications Ideal for social entrepreneurs who can use the book for doing customer development with diverse users Establishes a new research line of social sector requirement engineering, taking into account user age, language, ability, and access

This book presents various methods for sustainability assessment of energy systems, under various different conditions and scenarios. It answers the questions of how to measure the sustainability of energy systems by adopting appropriate metrics and methods. This book provides readers with a comprehensive view of the frontiers of sustainability assessment methods for energy system analysis. It presents various methodologies, allowing readers to understand: the complete metrics for sustainability assessment; life cycle thinking for sustainability assessment of energy systems; and the advanced sustainability assessment methods for energy systems. This book is of interest to researchers, engineers, decision makers, and postgraduate students within the field of energy systems, sustainability, and decision analysis.

This textbook provides a comprehensive and instructive coverage of vehicular traffic flow dynamics and modeling. It makes this fascinating interdisciplinary topic, which to date was only documented in parts by specialized monographs, accessible to a broad readership. Numerous figures and problems with solutions help the reader to quickly understand and practice the presented concepts. This book is targeted at students of physics and traffic engineering and, more generally, also at students and professionals in computer science, mathematics, and interdisciplinary topics. It also offers material for project work in programming and simulation at college and university level. The main part, after presenting different categories of traffic data, is devoted to a mathematical description of the dynamics of traffic flow, covering macroscopic models which describe traffic in terms of density, as well as microscopic many-particle models in which each particle corresponds to a vehicle and its driver. Focus chapters on traffic instabilities and model calibration/validation present these topics in a novel and systematic way. Finally, the theoretical framework is shown at work in selected applications such as traffic-state and travel-time estimation, intelligent transportation systems, traffic operations management, and a detailed physics-based model for fuel consumption and emissions.

Standards have become widespread regulatory tools that are set to promote global trade, innovation, efficiency, and quality. They contribute significantly to the creation of safe, reliable, and high quality services and technologies to ensure human health, environmental protection, or information security. Yet intentional deviations from standards by organizations are often reported in many sectors, which can either contribute to or challenge the measures of safety and quality they are designed to safeguard. Why then, despite all potential consequences, do organizations choose to deviate from standards in one way or another? This book uses structuration theory - covering aspects of both structure and agency - to explore the organizational conditions and contradictions under which different types of deviance occur. It provides empirical explanations for deviance in organizations that go beyond an understanding of individual misbehaviour where mainly a single person is held responsible. Case studies of software-developing organizations illustrate insightful generalizations on standards as a mechanism of sensemaking, resource allocation, and sanctioning, and provide ground to re-think corporate responsibility when deviating from standards in the 'audit society'.

This book is dedicated to the systematization and development of models, methods, and algorithms for queuing systems with correlated arrivals. After first setting up the basic tools needed for the study of queuing theory, the authors concentrate on complicated systems: multi-server systems with phase type distribution of service time or single-server queues with arbitrary distribution of service time or semi-Markovian service. They pay special attention to practically important retrial queues, tandem queues, and queues with unreliable servers. Mathematical models of networks and queuing systems are widely used for the study and optimization of various technical, physical, economic, industrial, and administrative systems, and this book will be valuable for researchers, graduate students, and practitioners in these domains.

This edited book addresses the challenges in managing the operations and supply chain of organizations in the era of internet of things and Industry 4.0. It presents cutting edge research on real world operations related problems, in-depth analyses, and relevant managerial implications. Wide variety of solution approaches such as quantitative, quantitative, and simulations are presented in the context of managing the operations and supply chains. Consisting of selected papers from the XXIII Annual International Conference of Society of Operations Management, this volume is part of a two volume series with the other book consisting of chapters on quantitative decision making. This edited book covers various quantitative models on operations and supply chain management such as inventory optimization, machine learning-operations research integrated model for healthcare systems, game-theoretic analysis of review strategies in truthful information sharing, design of contracts in supply chains, supply chain optimization, inventory routing, and shop floor scheduling. In addition to the quantitative models, several innovative heuristics are proposed for different problems. This book explores qualitative models on improving the performance of small and medium enterprises and petroleum industries and a simulation model for staff allocation in the information technology industry. Finally, this book provides review articles on vaccine supply chains and behavioral operations management. The book throws light on the emerging trends in the use of analytics, optimization, and simulation tools and empirical analysis to improve the performance of operations and supply chains of organizations. It will serve as an essential resource for practitioners, students, faculty members and scholars in operations management and related areas to gain knowledge and pursue high quality research on developments in areas such as managing the resource management and the solution methodology---innovative tools employed in addressing the real world problems and the different optimization techniques.

7. 1. 1 Background Uncertainty can be considered as the lack of adequate information to make a decision. It is important to quantify uncertainties in mathematical models used for design and optimization of nondeterministic engineering systems. In general, - certainty can be broadly classi?ed into three types (Bae et al. 2004; Ha-Rok 2004; Klir and Wierman 1998; Oberkampf and Helton 2002; Sentz 2002). The ?rst one is aleatory uncertainty (also referred to as stochastic uncertainty or inherent - certainty) - it results from the fact that a system can behave in random ways. For example, the failure of an engine can be modeled as an aleatory uncertaintybecause the failure can occur at a random time. One cannot predict exactly when the engine will fail even if a large quantity of failure data is gathered (available). The second one is epistemic uncertainty (also known as subjective uncertainty or reducible - certainty) - it is the uncertainty of the outcome of some random event due to lack of knowledge or information in any phase or activity of the modeling process. By gaining information about the system or environmental factors, one can reduce the epistemic uncertainty. For example, a lack of experimental data to characterize new materials and processes leads to epistemic uncertainty.

This pioneering book on food study pursues an interdisciplinary approach to service science and the service engineering field. Further, it highlights a range of experiments conducted at actual business sites to verify the effectiveness of the proposed methodologies and theories. In modern society, food study has become more complex, as it involves multiple fields of science. For instance, a long-lived society entails a number of problems for human beings. A balanced intake of nutrients is important for a healthy life, but in many cases, healthy food is not the most enjoyable. As such, it is important for the food industry to provide foods that are both tasty and wholesome, based on the sciences of gastronomy and nutrition. Conventional food study proceeds along the lines of a specific field such as nutrition, agriculture, or gastronomy, though it should be conducted in an interdisciplinary manner. This book covers multifaceted research on food study to respond to today's societal demands, based mainly on the natural and social sciences. It addresses a wide range of topics, including: food production management using mathematical modeling, operations research, and production engineering; evaluation of food products based on big data analysis; psychological experiments and ethnography; food products based on consumer behavior; organoleptic assessment and health improvement; design of physical dining environments using virtual reality, pedestrian debt recognition (human indoor position measuring), and observation of behavior. Reporting on and assessing many studies conducted at actual business locations, the book offers a unique and highly practical resource.

This book systematically examines and quantifies industrial problems by assessing the complexity and safety of large systems. It includes chapters on system performance management, software reliability assessment, testing, quality management, analysis using soft computing techniques, management analytics, and business analytics, with a clear focus on exploring real-world business issues. Through contributions from researchers working in the area of performance, management, and business analytics, it explores the development of new methods and approaches to improve business by gaining knowledge from bulk data. With system performance analytics, companies are now able to drive performance and provide actionable insights for each level and for every role using key indicators, generate mobile-enabled scorecards, time series-based analysis using charts, and dashboards. In the current dynamic environment, a viable tool known as multi-criteria decision analysis (MCDA) is increasingly being adopted to deal with complex business decisions. MCDA is an important decision support tool for analyzing goals and providing optimal solutions and alternatives. It comprises several distinct techniques, which are implemented by specialized decision-making packages. This book addresses a number of important MCDA methods, such as DEMATEL, TOPSIS, AHP, MAUT, and Intuitionistic Fuzzy MCDM, which make it possible to derive maximum utility in the area of analytics. As such, it is a valuable resource for researchers and academicians, as well as practitioners and business experts.

The second edition of Multi-Objective Management in Freight Logistics builds upon the first, providing a detailed study of freight transportation systems, with a specific focus on multi-objective modelling. It offers decision-makers methods and tools for implementing multi-objective optimisation models in logistics. The second edition also includes brand-new chapters on green supply chain and hybrid fleet management problems. After presenting the general framework and multi-objective optimization, the book analyses green logistic focusing on two main aspects: green corridors and network design; next, it studies logistic issues in a maritime terminal and route planning in the context of hazardous material transportation. Finally, heterogeneous fleets distribution and coordination models are discussed. The book presents problems providing the mathematics, algorithms, implementations, and the related experiments for each problem. It offers a valuable resource for postgraduate students and researchers in transportation, logistics and operations, as well as practitioners working in service systems.

This book assesses potential developments of terrorism and ways to prevent it-the growing threats as new technologies become available - and how the same new technologies may help trap those with potential mal-intent. The drumbeat of terror resonates from everywhere; how can we stop it? What are the tripping points along the road and how can we avoid them? Increasingly more people have access to increasingly more information and increasingly more destructive technologies. In the meantime, increasingly advanced technologies help us create an increasingly safer and more harmonious world. Advantages and disadvantages are accelerating each other. While hybrid threats are intensifying, so are the opportunities to address them. But what are the compromises and how can we mitigate them? This book also looks at the unexpected and often random success and failure of policies to counter the evolving terror threat. The various aspects of the terrorism phenomena are presented in a unique way using scenario vignettes, which give the reader a realistic perception of the threat. The combination of positive and negative implications of emerging technologies is describing what might well be one of the most important dimensions of our common future.

This book surveys the state-of-the-art in efficiency and productivity analysis, examining advances in the analytical foundations and empirical applications. The analytical techniques developed in this book for efficiency provide alternative ways of defining optimum outcome sets, typically as a (technical) production frontier or as an (economic) cost, revenue or profit frontier, and alternative ways of measuring efficiency relative to an appropriate frontier. Simultaneously, the analytical techniques developed for efficiency analysis extend directly to productivity analysis, thereby providing alternative methods for estimating productivity levels, and productivity change through time or productivity variation across producers. This book includes chapters using data envelopment analysis (DEA) or stochastic frontier analysis (SFA) as quantitative techniques capable of measuring efficiency and productivity. Across the book's 15 chapters, it broadly extends into popular application areas including agriculture, banking and finance, and municipal performance, and relatively new application areas including corporate social responsibility, the value of intangible assets, land consolidation, and the measurement of economic well-being. The chapters also cover topics such as permutation tests for production frontier shifts, new indices of total factor productivity, and also randomized controlled trials and production frontiers.

This book introduces readers to the novel concept of spherical fuzzy sets, showing how these sets can be applied in practice to solve various decision-making problems. It also demonstrates that these sets provide a larger preference volume in 3D space for decision-makers. Written by authoritative researchers, the various chapters cover a large amount of theoretical and practical information, allowing readers to gain an extensive understanding of both the fundamentals and applications of spherical fuzzy sets in intelligent decision-making and mathematical programming.

This is a comprehensive study of various time-dependent scheduling problems in single-, parallel- and dedicated-machine environments. In addition to complexity issues and exact or heuristic algorithms which are typically presented in scheduling books, the author also includes more advanced topics such as matrix methods in time-dependent scheduling, time-dependent scheduling with two criteria and time-dependent two-agent scheduling. The reader should be familiar with the basic notions of calculus, discrete mathematics and combinatorial optimization theory, while the book offers introductory material on theory of algorithms, NP-complete problems, and the basics of scheduling theory. The author includes numerous examples, figures and tables, he presents different classes of algorithms using pseudocode, he completes all chapters with extensive bibliographies, and he closes the book with comprehensive symbol and subject indexes. The previous edition of the book focused on computational complexity of time-dependent scheduling problems. In this edition, the author concentrates on models of time-dependent job processing times and algorithms for solving time-dependent scheduling problems. The book is suitable for researchers working on scheduling, problem complexity, optimization, heuristics and local search algorithms.

Fund Custody and Administration provides an overall perspective of investment funds without limiting its analysis to specific fund structures, as other books do. Since governance and oversight of investment funds are now major regulatory requirements, administrators and custodians must place greater emphasis on the custody and safekeeping of fund assets, on the independent and robust valuation of the assets, and on collateral management. By focusing on both the asset transactions made by the investment manager for the portfolio and on the transactions in the shares or units of the fund itself, it gives readers insights about the essential elements of investment fund management and administration, regardless of their geographical backgrounds.

Data and its processed state 'information' have become an indispensable resource for virtually all aspects of business, education, etc. Consequently, decisions regarding the handling of this data, transforming it into meaningful information, and ultimately arriving at the best course of action have taken on a new importance. This book highlights a selection of cutting-edge research on decision making presented at the 25th International Conference on Multiple Criteria Decision Making (MCDM 2019), held in Istanbul, Turkey.