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Books > Social sciences > Sociology, social studies > Emergency services > Police & security services
This book is a collection of chapters from local, regional, and international experts in the fields of law enforcement, safety, and security. In a world where threats and crises are increasingly transnational, there is value in the cross-cultural exchange of information and the integration of knowledge bases to understand the present-day landscape dynamics. More than ever, there is a greater urgency for behavioural sciences to inform and shape operational protocols and policies in the security sector.
Much research on policing focuses on individual officer decision making in the field, but officers are positioned within organizations. Organizational characteristics, including structures, policies, management, training, culture, traditions, and the environmental context affect individual officer behavior and attitudes. Recent high-profile controversies surrounding policing have generated interest in examining what factors may have led to current crises. In this book, contributors discuss how police department priorities are made; how departments respond to sexual assault complaints; how forensic scientists deal with job stress and satisfaction; how police use gun crime incident reviews for problem solving and information sharing; how police officers view the use of body-worn cameras given their perceptions of organizational justice; and how officers view their work culture. The purpose of this book is to give policy makers and scholars some guidance on the interplay between the individual and the organization. By understanding this dynamic, police administrators should be able to better devise reform efforts. This book was originally published as a special issue of the Journal of Crime and Justice.
The eminent contributors to a new collection, Policing in France, provide an updated and realistic picture of how the French police system really works in the 21st century. In most international comparisons, France typifies the "Napoleonic" model for policing, one featuring administrative and political centralization, a strong hierarchical structure, distance from local communities, and a high priority on political policing. France has undergone a process of pluralization in the last 30 years. French administrative and political decentralization has reemphasized the role of local authorities in public security policies; the private security industry has grown significantly; and new kinds of governing models (based on arrangements such as contracts for service provision) have emerged. In addition, during this period, police organizations have been driven toward central government control through the imposition of performance indicators, and a top-down decision was made to integrate the national gendarmerie into the Ministry of Interior. The book addresses how police legitimacy differs across socioeconomic, generational, territorial, and ethnic lines. An analysis of the policing of banlieues (deprived neighborhoods) illustrates the convergence of contradictory police goals, police violence, the concentration of poverty, and entrenched opposition to the states' representatives, and questions policing strategies such as the use of identity checks. The collection also frames the scope of community policing initiatives required to deal with the public's security needs and delves into the security challenges presented by terrorist threats and the nuances of the relationship between policing and intelligence agencies. Identifying and explaining the diverse challenges facing French police organizations and how they have been responding to them, this book draws upon a flourishing French-language literature in history, sociology, political science, and law to produce this new English-language synthesis on policing in France. This book is a valuable resource for researchers and practitioners working in and around French policing, as well as students of international law enforcement.
The eminent contributors to a new collection, Policing in France, provide an updated and realistic picture of how the French police system really works in the 21st century. In most international comparisons, France typifies the "Napoleonic" model for policing, one featuring administrative and political centralization, a strong hierarchical structure, distance from local communities, and a high priority on political policing. France has undergone a process of pluralization in the last 30 years. French administrative and political decentralization has reemphasized the role of local authorities in public security policies; the private security industry has grown significantly; and new kinds of governing models (based on arrangements such as contracts for service provision) have emerged. In addition, during this period, police organizations have been driven toward central government control through the imposition of performance indicators, and a top-down decision was made to integrate the national gendarmerie into the Ministry of Interior. The book addresses how police legitimacy differs across socioeconomic, generational, territorial, and ethnic lines. An analysis of the policing of banlieues (deprived neighborhoods) illustrates the convergence of contradictory police goals, police violence, the concentration of poverty, and entrenched opposition to the states' representatives, and questions policing strategies such as the use of identity checks. The collection also frames the scope of community policing initiatives required to deal with the public's security needs and delves into the security challenges presented by terrorist threats and the nuances of the relationship between policing and intelligence agencies. Identifying and explaining the diverse challenges facing French police organizations and how they have been responding to them, this book draws upon a flourishing French-language literature in history, sociology, political science, and law to produce this new English-language synthesis on policing in France. This book is a valuable resource for researchers and practitioners working in and around French policing, as well as students of international law enforcement.
Active Shooter Response Training: Lone Wolf to Coordinated Attack, Second Edition, provides expanded and updated training for police and security officers who must respond to an active shooter situation. This manual addresses all facets of preparation and response, from complex logistical organization to collective and individual tactics, as well as special units or special skills tasks. Based on time-tested military training doctrine, the program described here offers a template for agencies of all sizes to offer training that effectively utilizes officers' available time. Hyderkhan and his expert contributors cover all aspects of the active shooter response (ASR) mission, from risk analysis to logistical planning for mass casualty events. He also addresses medical care and evacuation, reunification procedures, and post-incident investigation. Active Shooter Response Training, Second Edition, provides the tools needed to prevent or mitigate tragedy in our religious congregations, schools, and public places. The book includes a voucher code for a 50% discount off of the companion online library of training videos This book is directed to law enforcement agencies, private security teams, training organizations, police leaders, and individual officers and trainers, in the US and globally. It also has potential as recommended reading in policing courses at the community college and university level.
This book examines the different forms that honour-based abuse crimes take and analyses the discretionary police practices employed when responding to these incidents. Honour-based abuse is an incident or crime involving violence, threats of violence, intimidation, coercion or abuse committed in order to protect or defend the honour of an individual, family and or community for a perceived breach of their code of behaviour. Based on unique UK police data, it includes examination of one hundred honour abuse cases and interviews with fifteen predominantly detective specialist police officers that investigate this crime. This book recognises the challenges encountered when policing honour-based abuse and offers recommendations for addressing them. It will particularly benefit police forces in England and Wales, the Home Office, scholars in gendered violence and policing, and non-government organisations (charities supporting victims) by highlighting some of the issues associated with policing, partnership working arrangements and safeguarding victims of honour-based abuse crimes.
Nightlife is a place of both real and imagined risk, a 'frontier' (Melbin 1978) where apparent freedom and transgression are closely linked, and where regulation of leisure and collective intoxication has been diffused throughout an expanding network of state and private actors. This book explores Sydney's contemporary night-time economy as the product of an intersection of both local and global transformations, as policing comes to incorporate more and more 'private' personnel empowered to regulate 'public' drinking and nightlife. Policing Nightlife focuses on the historical and social conditions, cultural meanings and regulatory controls that have shaped both public and private forms of policing and security in contemporary urban nightlife. In so doing, it reflects more broadly on global changes in the nature of contemporary policing and how aspects of neoliberalism and the ideal of the '24-hour city' have shaped policing, security and night-time leisure. Based on a decade of research and interviews with both police and doorstaff working in nightlife settings, it explores the effectiveness of policies governing policing and private security in the night-time economy in the context of media, political and public debates about regulation, and the gendered and highly masculine aspects of much of this work. An accessible and compelling read, this book will appeal to students and scholars of criminology, policing, sociology and those interested in understanding the debates surrounding security, policing and contemporary urban nightlife.
The Routledge Handbook on Israeli Security provides an authoritative survey of both the historical roots of Israel's national security concerns and their principal contemporary expressions. Following an introduction setting out its central themes, the Handbook comprises 27 independent chapters, all written by experts in their fields, several of whom possess first-hand diplomatic and/or military experience at senior levels. An especially noteworthy feature of this volume is the space allotted to analyses of the impact of security challenges not just on Israel's diplomatic and military postures (nuclear as well as conventional) but also on its cultural life and societal behavior. Specifically, it aims to fulfill three principal needs. The first is to illustrate the dynamic nature of Israel's security concerns and the ways in which they have evolved in response to changes in the country's diplomatic and geo-strategic environment, changes that have been further fueled by technological, economic and demographic transformations; Second, the book aims to examine how the evolving character of Israel's security challenges has generated multiple - and sometimes conflicting - interpretations of the very concept of "security", resulting in a series of dialogues both within Israeli society and between Israelis and their friends and allies abroad; Finally, it also discusses how areas of private and public life elsewhere considered inherently "civilian" and unrelated to security, such as artistic and cultural institutions, nevertheless do mirror the broader legal, economic and cultural consequences of this Israeli preoccupation with national security. This comprehensive and up-to-date collection of studies provides an authoritative and interdisciplinary guide to both the dynamism of Israel's security dilemmas and to their multiple impacts on Israeli society. In addition to its insights and appeal for all people and countries forced to address the security issue in today's world, this Handbook is a valuable resource for upper-level undergraduates and researchers with an interest in the Middle East and Israeli politics, international relations and security studies.
The Police Misconduct Complaint Investigations Manual provides a timely and unique, step-by-step approach to conducting or reviewing police misconduct investigations, whether a complaint involves a lower-level allegation of discourtesy or more serious concerns such as excessive force or criminal behavior. Utilizing real-life examples and updated case law to illustrate points, it provides best practices for investigating police action resulting in misconduct complaints. The Manual's comprehensive approach includes detailed procedures and policy considerations from intake through case closure, and discusses data tracking, reporting on trends, selecting and training investigative staff, civilian oversight, and a host of special issues that can arise with police misconduct complaints. The Manual is suitable for both sworn personnel and civilians handling or reviewing investigations and whether working internally for a police department or externally in oversight or another capacity. The guidance provides detailed examples of witness interview questions and types of evidence to collect, with discussion on making difficult credibility determinations and approaches to analyzing the information gathered to arrive at a recommended finding. Review questions are found at the end of most chapters, for use in academic or investigative training environments. Police officers engaged in the often complex and challenging work of public safety deserve and expect objective, thorough, and timely handling of complaints. Complainants and other stakeholders seek accountability and transparency when an officer behaves in a way that raises questions about their professionalism. The Complaint Investigations Manual provides instruction on handling misconduct complaints in a manner that will ensure the goals of law enforcement and stakeholders are met. The authors intentionally use a broad approach to make the Manual relevant and easy to use by law enforcement personnel, civilians in oversight or other capacities who work on police misconduct matters, and the criminal justice academic community. It is a critical primer for internal affairs investigators, police managers, law enforcement leaders, auditing professionals, civilian oversight practitioners, government representatives, community advocates, criminal and social justice students, and all others in pursuit of fair, thorough, and timely investigations of police misconduct complaints.
Active Shooter Response Training: Lone Wolf to Coordinated Attack, Second Edition, provides expanded and updated training for police and security officers who must respond to an active shooter situation. This manual addresses all facets of preparation and response, from complex logistical organization to collective and individual tactics, as well as special units or special skills tasks. Based on time-tested military training doctrine, the program described here offers a template for agencies of all sizes to offer training that effectively utilizes officers' available time. Hyderkhan and his expert contributors cover all aspects of the active shooter response (ASR) mission, from risk analysis to logistical planning for mass casualty events. He also addresses medical care and evacuation, reunification procedures, and post-incident investigation. Active Shooter Response Training, Second Edition, provides the tools needed to prevent or mitigate tragedy in our religious congregations, schools, and public places. The book includes a voucher code for a 50% discount off of the companion online library of training videos This book is directed to law enforcement agencies, private security teams, training organizations, police leaders, and individual officers and trainers, in the US and globally. It also has potential as recommended reading in policing courses at the community college and university level.
This volume in the Weapons of Mass Destruction series makes the case that the United States' expansive missile defence policy has eroded both its own security and that of its allies. These findings are based on an examination of the response of a number of key states to U.S. policy, including Russia, China, North Korea and Iran. Situating their argument in the theoretical debate on balancing in unipolarity, the authors contrast their view to influential perspectives that see little evidence of hard balancing against the U.S. in the post-Cold War era. Adopting a neorealist perspective, the authors demonstrate the clear presence of this inter-state practice, providing insight into the international politics of unipolarity, showing how hard balancing and security dilemma-related dynamics operate in the contemporary strategic environment.
Problem-Oriented Policing: Successful Case Studies is the first systematic and rigorous collection of effective problem-oriented policing projects. It includes more than twenty case studies from among the thousands of projects submitted for the Herman Goldstein Award for Excellence in Problem-Oriented Policing. The volume describes in detail the case studies and explains the wider significance of each for effective, efficient, and equitable policing. This book explores a wide range of problems that fall under five general categories: gang violence; violence against women; vulnerable people; disorderly places; and theft, robbery, and burglary. The case studies tell stories of how police, in collaboration with others, successfully tackled real-world policing problems fairly and effectively. The authors have also drawn out of the case studies the cross-cutting themes and issues they illustrate. The authors prove that the concept can work, bring to life the context in which police and communities addressed these vexing problems, and, ideally, will inspire future problem-oriented police work that builds on these reported successes. Written in a clear and direct style, this book will appeal to students and scholars of policing, criminology, and social studies; police practitioners and crime analysts; and all those who are interested in learning more about the reality of police problem-solving.
This is a specialized study of the organization, ideology and activities of the Japanese Special Higherpolice, the Tokko, notorious in pre-war and wartime years for its harassment of opponents of the government. Within a comparative framework, this book explains the elements of Tokko brutality and abuses of authority, analyses police traditions and looks at the Tokko's interactions with other Japanese institutions and the broader sociopolitical climate. Sources include confidential Tokko documents and interviews with former Tokko officials.First published in 1990, this title is part of the Bloomsbury Academic Collections series.
This book critically analyses the impact of digital media technologies on police scandal. Using an in-depth analysis of a viral bystander video of police excessive force filmed at the 2013 Sydney Gay and Lesbian Mardi Gras Parade and uploaded to YouTube, the book addresses the ways social media video sousveillance can shape operational and institutional police responses to police misconduct. The volume features new research on the immediate and longer-term impacts of social media-generated police scandal on police legitimacy and accountability and responds to inherent questions of procedural justice. It interrogates the technological, political and legal frameworks that govern the relationships between the police and LGBTQI communities in Australia and beyond through the 'social media test' - the police narratives created and contested through social media, mainstream media, and police media. In doing so, it considers the role of sexual citizenship discourse as a political, economic and social organizing principle. A comprehensive and interdisciplinary understanding of 'digital' and 'queer' criminology, this is an essential read for those working at the intersection of criminology and the digital society, queer criminology, and critical criminology.
This book explores the relationship between policing and mental health. Police services around the world are innovating at pace in order to develop solutions to the problems presented, and popular models are being shared internationally. Nevertheless, disparities and perceptions of unfairness remain commonplace. Innovations remain poorly funded and largely unproven. Drawing together the insights of eminent academics in the UK, the US, Australia and South Africa, the edited collection evaluates the condition of mental health and policing as an interlocked policy area, uncovering and addressing a number of key issues which are shaping police responses to mental health. Due to a relative lack of academic texts pertaining to developments in England and Wales, the volume contains a distinct section on relevant policies and practices. It also includes sections on US and Australian approaches, focusing on Crisis Intervention Teams (CITs), Mental Health Intervention Teams (MHITs), stressors and innovations from Boston in the US to Queensland in Australia. Written in a clear and direct style, this book will appeal to students and scholars in policing, criminology, sociology, mental health, cultural studies, social theory and those interested in learning about the condition and trajectory of police responses to mental health.
Does a more academic type of police education produce new police officers that are reluctant to patrol the streets? What is the impact of gender diversity and political orientation on a police students' career aspirations and attitudes to policing? These are some of the questions addressed by this longitudinal project, following police students in seven European countries. The unique data material makes it possible to explore a wide range of topics relevant to the future development of policing, police education and police science more generally. Part I presents an overview of the different goals and models of police education in the seven participating countries. Part II describes what type of student is attracted to police education, taking into consideration educational background, political orientation and career aspirations. Part III shows the social impact of police education by examining students' orientations towards emerging competence areas; students' career aspirations; and students' attitudes concerning trust, cynicism and legalism. The overall results show that police students are strikingly similar across different types of police education. Students in academic institutions are at least as interested in street patrolling as students in vocational training institutions. Gender and recruitment policies matters more in relation to career preferences than education models. The national context plays a more important role than the type of police education system. Written in a clear and direct style, this book will appeal to students and scholars in policing, criminology, sociology, social theory and cultural studies and those interested in how police education shapes its graduates.
The unique position, power and privileges which various states and communities invest in police organisations makes policing a dynamic and sensitive area for research. The distinctive culture that exists within the police services makes the challenge of research greater, nevertheless offering commentators and researchers a rare opportunity to investigate and get close to these powerful institutions. This collection explores the importance of undertaking police research, focusing on the difficulties that may be encountered whilst carrying out research of this nature. Using real-life examples from around the world including the USA, UK and Germany, this volume takes a uniquely practical approach to police research, offering valuable solutions and reflections to assist police researchers and undergraduate and postgraduate students in overcoming the barriers which may be experienced whilst undertaking research and providing an essential guide for best practice in this field.
There is tremendous controversy across the United States (and beyond) when a police officer uses deadly force against an unarmed citizen, but often the conversation is devoid of contextual details. These details matter greatly as a matter of law and organizational legitimacy. In this short book, authors Jon Shane and Zoe Swenson offer a comprehensive analysis of the first study to use publicly available data to reveal the context in which an officer used deadly force against an unarmed citizen. Although any police shooting, even a justified shooting, is not a desired outcome-often termed "lawful but awful" in policing circles-it is not necessarily a crime. The results of this study lend support to the notion that being unarmed does not mean "not dangerous," in some ways explaining why most police officers are not indicted when such a shooting occurs. The study's findings show that when police officers used deadly force during an encounter with an unarmed citizen, the officer or a third person was facing imminent threat of death or serious injury in the vast majority of situations. Moreover, when police officers used force, their actions were almost always consistent with the accepted legal and policy principles that govern law enforcement in the overwhelming proportion of encounters (as measured by indictments). Noting the dearth of official data on the context of police shooting fatalities, Shane and Swenson call for the U.S. government to compile comprehensive data so researchers and practitioners can learn from deadly force encounters and improve practices. They further recommend that future research on police shootings should examine the patterns and micro-interactions between the officer, citizen, and environment in relation to the prevailing law. The unique data and analysis in this book will inform discussions of police use of force for researchers, policymakers, and students involved in criminal justice, public policy, and policing.
This book, the first of a two volume study, provides an historical account of complaints against Metropolitan police officers between formation of the force in 1829 and codification of remedies for misconduct under the Police Act 1964. A complainant centred standpoint is developed to counteract the marginalization of the interests of victims, which is held to demonstrate that the drive for effective and efficient law enforcement has overshadowed the public interest in holding officers to account for misconduct. After officer accountability before the criminal courts diminished in the nineteenth century, missed opportunities to reform complaints procedures following commissions of inquiry in 1906-08, 1928 and 1960-62 are discussed. The second volume of the study, Combating Impunity: Complaints Against Metropolitan Police, 1964-2021, will examine the part played by complainants and civil society organisations in combating police impunity in the citizen oversight era.
In countries with democratic traditions, police interactions with the mentally ill are usually guided by legislative mandates giving police discretion and possibly resulting in referrals for assistance and treatment. But all too frequently, the outcome of these interactions is far less therapeutic and leads to a cycle of arrests and ultimately incarceration. Stemming from an initiative in Memphis, Tennessee two decades ago, police departments in many parts of the world have set up specific programs with crisis intervention teams to facilitate police contact with the mentally ill. Policing and the Mentally Ill: International Perspectives examines how these types of programs have fared in jurisdictions across the world. The book begins with developments in North America and Europe-traditionally the locus of much of the innovation and change in policing and related areas. It demonstrates how a number of jurisdictions in Europe have only recently begun to recognize therapeutic intervention with the mentally ill as a priority issue, and still frequently suffer from a lack of significant resources. The largest section of the book focuses on Australia, where local law enforcement agencies have displayed a remarkable enthusiasm for and commitment to change in their management of interactions with citizens with mental illness. Finally, the book examines the particular challenges of providing humane and effective policing for persons with mental illnesses in parts of the developing world. These challenges often involve dealing with entrenched cultural beliefs and practices based on superstition, fear, and prejudice regarding persons thought to be mentally ill. Interactions between police and persons with mental illnesses comprise an important and sensitive aspect of everyday policing. The 16 chapters in this book offer a wide range of cross-cultural perspectives on this essential aspect of policing, enabling police practitioners to
This book provides broad exposure to a variety of policing reforms that have not received adequate attention. It includes information and examples from different countries regarding efforts to change aspects of policing that are problematic or involve changes in the way crimes are committed. Some of the efforts to improve the police are relatively recent (i.e., using social media) and some areas of policing that seem to require frequent attention (i.e., working with the public).
In modern industrial societies, the demand for policing services frequently exceeds the current and foreseeable availability of public policing resources. Conversely, developing nations often suffer from an inability to provide a basic level of security for their citizens. Community Policing and Peacekeeping offers a fresh overview of the challenges of community policing in advanced societies and peacekeeping in weak nations, demonstrating how going beyond traditional models of police work can provide solutions in troubled communities. Responding to the needs of the community Featuring contributions from world-class scholars, this volume emphasizes the importance of cultural and political sensitivities in police work. Offering comparative perspectives from the United Kingdom, Australia, the United States, South Africa, and China, it explores the paradigm of community policing that involves consultation with community members, responsiveness to their security needs, collective problem-solving to identify the most appropriate means of meeting these needs, and mobilization of police services. Exploring the challenges and pitfalls of these collaborative efforts, the book examines how traditional models of police work have evolved to embrace the needs of communities. Keeping peace at home and abroad The second part of the book focuses on police peacekeeping efforts in countries torn apart by civil strife. It includes chapters on police collaboration with the United Nations, Australian and Canadian efforts abroad, CIVPOL (civilian police peace operations), and programs in Papua New Guinea and Cambodia. The book shows how expanding the role of the police beyond the limits of fighting crime can help contribute to safer, more stable communities.
The trends, data, and battle-tested logic don't lie. A perfect storm of extremist ideologies is on the horizon that threatens to challenge the current state of public safety-forcing police chiefs, public administrators, and security professionals to rethink their approach to policing the streets of America. Professor James Pastor, a recognized authority on policing and security, draws on three decades of experience fighting on the front lines against domestic terrorism to identify key indicators that point to an increase in extremist violence and terrorist threats here at home. Merging public policy analysis with an understanding of human nature, Terrorism and Public Safety Policing: Implications for the Obama Presidency provides a unique and thorough examination of the current state of policing and reviews recent events to identify troublesome trends and potential vulnerabilities that must be addressed. This forward-looking guide introduces a new model of policing-Public Safety Policing-that accounts for the changes already underway and offers an organized and proactive response to the new breed of problems on the horizon. Complete with supporting statistics, graphics, and photos, this book provides a realistic look into the future of law enforcement, public safety, and private security. By providing a narrative of the important decisions that need to be made, the author guides policymakers, police administrators, and security professionals with the vision needed to anticipate predicaments on the horizon.
Police organizations across the globe are experiencing major changes. Many nations cope with funding constraints as pressures within their societies, terrorism and transnational crime, and social and political transformations necessitate a more democratic form of policing. Drawn from the proceedings at the International Police Executive Symposium in Prague and other IPES projects, Global Environment of Policing is composed of case studies from more than fourteen countries and six continents. Divided into four sections, the book presents contributions from high-level police executives, practitioners, and academics. Policing, Crime Control, and the Community explores community policing in Latin America and the United States and describes the effectiveness of a "zero tolerance" policy in New York City. It also presents a historical case study of policing in Portugal. Policing, Politics, and Democracy examines challenges confronting developing countries, policing in Brazil, police accountability mechanisms in India, and concerns regarding the democratization of policing. Policing: Global Challenges considers a range of contemporary issues within the policing environment, including policing cyberspace, police agencies' striving for legitimacy, how law enforcement policies travel worldwide, and the problems of organized crime and people smuggling. Police Leadership, Management, Education, and Organization reflects on the growing issue of police reform. It discusses the infusion of private sector thinking into state police organizations, conflicts between police unions and management, training and models for police education, and police accountability in Bangladesh. The final chapter draws conclusions about the research presented in the book and provides a window on future concerns. With insight from world leaders in academia and in the fi
He baffled and eluded law enforcement officers for nearly two decades. In the end, however, it wasn't the painstaking forensic analysis of hundreds of pieces of crime scene evidence that led to the capture of the Unabomber-but the lucky tip of an informant. Truth of the matter is, for all their sophistication and hi-tech science, crime-fighting techniques such as fingerprint and DNA analysis are a factor in less than one percent of all criminal cases. In the overwhelming number of crimes, informants have provided the necessary ammunition needed to bring criminals to justice, from Genovese to Gotti and Capone to Dillinger. Confidential Informant: Understanding Law Enforcement's Most Valuable Tool explores the covert and clandestine world of informants-revealing the secrets of how to find them and make the most out of them, while at the same time, avoiding the pitfalls of dealing with them. Using case studies in which informants played key roles in solving crimes, the book examines all aspects of informant development and management, from the motivation of the informant to the legal problems that accompany the use of informants in criminal cases. Written by John Madinger, a former narcotics agent, supervisor and administrator, and currently a Senior Special Agent with the Criminal Investigation Division of the Internal Revenue Service, Confidential Informant: Understanding Law Enforcement's Most Valuable Tool examines the emotional and behavioral characteristics of the informant, as well as the psychology of trust and betrayal. The book also illustrates techniques for improving interviewing and communication skills when dealing with informants, and provides invaluable forms that can be used in connection with these vital sources of information. |
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