For some organizations, Lessons Learned (LL) is an informal process of discussing and recording project experiences during the closure phase. For others, LL is a formal process that occurs at the end of each phase of a project. Regardless of when they are performed, if you are a project team member, chances are you will soon be required to present an evaluation of your project using Lessons Learned. Presenting new information that updates the award-winning first edition, The Basics of Project Evaluation and Lessons Learned, Second Edition supplies practical guidance on conducting project Lessons Learned. The first edition won the Project Management Institute's (PMI (R)) David I. Cleland Project Management Literature Award. Following in the footsteps of its popular predecessor, this second edition provides an easy-to-follow, systematic approach to conducting Lessons Learned on a project. Updated to align with the PMBOK (R) Guide, Fifth Edition Includes three new chapters-PRINCE2 (R), Agile Retrospectives, and Knowledge Transfer- in response to information requests from readers of the first edition from around the world Enhanced with valuable new resources in the Project Evaluation Resource Kit (PERK) found on the downloadable resources, including a fully functional MS Access Lessons Learned Database The research in this book is based on four years of doctoral dissertation research and is supported by renowned experts in the field of evaluation. The concepts covered are applicable to all types of organizations that implement projects and need to conduct Lessons Learned. Providing tools and techniques for active engagement, the text is founded on the principles of conducting project evaluations as recommended by the Project Management Institute (PMI), the world's leading not-for-profit membership association for the project management profession, and PRINCE2 (R) (Project in Controlled Environments version 2), a major governing body of project management. Simplifying and formalizing the methodology of conducting LL in projects, the contents of this book will help organizations, large and small, more effectively implement processes and systems to support effective LL. The text is supported by a Project Evaluation Resource Kit (PERK), which is found in the downloadable resources.

In Using Hoshin Kanri to Improve the Value Stream, leading lean and quality expert Elizabeth Cudney constructs a complete how-to guide that any organization can employ to start a Lean effort correctly and keep it on track. Rooted in practical examples garnered over years of hand-on practice, she illustrates the key principles of lean and value, and then shows you how to put them to work. Cudney points out that organizations often fail at improvement because they go after symptomatic problems rather than the faulty system-wide processes at the root of those problems. She shows you how to avoid this common misstep by using value stream mapping to create a current-state map. Done properly, this map will help everyone in your organization come to understand just how they deliver value to customers and where flawed processes cause them to fall short. The next step is to create a future-state map that defines best processes. While that may seem easy, reaching the goals of future-state maps requires a highly disciplined effort. At this point, Hoshin Kanri -- the art of policy deployment can make a crucial impact. Hoshin Kanri encourages a systems approach that focuses on the long-term strategy of an organization. As much as defining a methodology, it inspires a positive mindset within your organization by starting with improvements that affect flow across the entire organization. In addition to improving the delivery of value, changes with broad impact will catch people s attention, encourage their involvement and increase the momentum of improvement. Chapter by chapter, this book defines the key tools, such as Six Sigma, 5S, and mistake proofing, that your organization can employ to initiate needed process improvements.

Offers coverage of each important step in engineering cost control process, from project justification to life-cycle costs. The book describes cost control systems and shows how to apply the principles of value engineering. It explains estimating methodology and the estimation of engineering, engineering equipment, and construction and labour costs; delineates productivity and cash-flow analysis; and more.

Bridging the gap between the quantitative viewpoint of management science and the practical, day-to-day needs of project cost management, this well-balanced reference/text offers comprehensive coverage of an integrated cost management program. Emphasizing a systematic approach to cost control, Cost Management of Capital Projects presents the use of method study techniques to increase the effectiveness of procedures and improve the productivity of resources...addresses risk management...describes the planning phase of capital projects and demonstrates how scheduling and cost estimating are used to monitor performance...pinpoints methods to identify misleading information that may enter the system...defines productivity and production...outlines a system that measures performance against predetermined standards...explains how to control performance...and much more. Written by an acknowledged expert in both the industrial and academic aspects of the discipline, Cost Management of Capital Projects is an indispensable reference for cost engineers; and engineering, construction, and project managers; as well as an incomparable text for all upper-level undergraduate, graduate, and continuing-education students in business and engineering.

Completely revised throughout for this second edition, Managing Quality in Architecture addresses the new ISO 9001 standards after the significant 2015 revision. ISO 9001 is the global standard for quality, and firms certified under the 2008 edition have three years to upgrade their quality systems to the new Standard. This book helps architects, engineers and other designers working in the built environment to develop appropriate quality systems that meet the requirements of the international Standard. Importantly, the 2015 Standard integrates risk management with quality, something that earlier versions did not. Risk is an extremely important factor in professional design practice, and this important element is fully explored in the new edition. Similarly, the role of BIM in quality management is addressed as an integral part of practice. International contributions from the USA and Australia provide expertise in each topic, and case studies from the USA, Japan, Australia, New Zealand and the United Nations Office of Project Services provide easy-to-follow illustrations of the important areas to understand. The focus is completely practical, rather than theoretical, affording readers a concise picture of how the issues of excellence and quality performance flow across every aspect of design practice.

Developing a large-scale software system in C++ requires more than just a sound understanding of the logical design issues covered in most books on C++ programming. To be successful, you will also need a grasp of physical design concepts that, while closely tied to the technical aspects of development, include a dimension with which even expert software developers may have little or no experience.

This is the definitive book for all C++ software professionals involved in large development efforts such as databases, operating systems, compilers, and frameworks. It is the first C++ book that actually demonstrates how to design large systems, and one of the few books on object-oriented design specifically geared to practical aspects of the C++ programming language.

In this book, Lakos explains the process of decomposing large systems into physical (not inheritance) hierarchies of smaller, more manageable components. Such systems with their acyclic physical dependencies are fundamentally easier and more economical to maintain, test, and reuse than tightly interdependent systems. In addition to explaining the motivation for following good physical as well as logical design practices, Lakos provides you with a catalog of specific techniques designed to eliminate cyclic, compile-time, and link-time (physical) dependencies. He then extends these concepts from large to very large systems. The book concludes with a comprehensive top-down approach to the logical design of individual components. Appendices include a valuable design pattern "Protocol Hierarchy" designed to avoid fat interfaces while minimizing physical dependencies; the details of implementing an ANSI C compatible C++procedural interface; and a complete specification for a suite of UNIX-like tools to extract and analyze physical dependencies. Practical design rules, guidelines, and principles are also collected in an appendix and indexed for quick reference.
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Up to date with the third edition of PMI's Program Management Standard, The PgMP(R) Exam Challenge! contains more than 300 practice questions to help readers hone their knowledge and test their skills. It covers all five of the program management domains: Strategic Program Management, Program Management Life Cycle, Benefits Management, Stakeholder Management, and Governance. It also examines all of the sub domains of the lifecycle domain. With an easy-to-use format, this is an ideal resource for those preparing to take the PgMP exam.

Preparing for and passing the PMP(R) exam is no small feat. Although the number of certified PMP(R)s continues at a phenomenal rate, the exam failure rate remains uncommonly high. PMP(R) Exam Challenge! is designed to help you pass the exam by giving you an easy-to-use, highly portable publication, containing key relevant topics you are certain to encounter on your exam. Featuring 660 practice questions, this sixth edition completely reflects the PMBOK(R) Guide, Fifth Edition and covers the guide's ten knowledge areas.

Grounded in practicality, this book explains the procedures for running a successful project and highlights the finer points of managing and controlling the project. Written specifically for those responsible for the hands-on managing of projects, the book is also useful to overall program managers and senior executives. Project managers will gain the confidence that comes from following a good recipe for success. Program managers will gain a perspective on the myriad of activities their project managers must perform to achieve a well-disciplined project. Senior managers will gain a perspective of the approach necessary at the beginning of a project to reduce the number of ill-advised projects and the effort required to achieve successful projects.

This unique reference interweaves information on the three major overlapping parts of the total project program: programs (defined as techniques, procedures, and methods), people skills (defined as experience, application, and analytical ability), and the culture of project groups (defined as project commitment and working togetherness). Summarizing the skills necessary for an economic construction program, Effective Project Management Through Applied Cost and Schedule Control presents a detailed evaluation of current project skill levels...reveals a direct correlation between project team-building and cost/schedule control...offers rules of thumb for establishing and developing the scope of a project...suggests value management procedures for creating cost-effective construction designs...delineates a wide range of analytical trending techniques...covers change control and risk analysis...elucidates the procurement needs of a project...and more.

Through a series of detailed case studies from East Asia, Arup, one of the global leaders in tall building design, presents the latest developments in the field to inspire more innovative and sustainable ideas in tall building design and engineering. This book exhibits the key design aspects of tall buildings in 20 case studies, from China, Singapore, Hong Kong, Vietnam and Japan. Chapters cover design and construction, safety concerns, sustainability strategies, BIM and optimisation solutions, and include contributions from the actual project engineers. The projects chosen are not the tallest buildings, but all of them have been selected for their significant engineering insights and values. Arup's engineers explain the design principles, and how they overcame various design constraints and challenges, while exceeding their clients' expectations. Unique examples include: the design and application of a hybrid outrigger system in the Raffles City Chongqing project the challenges encountered in the construction of the CCTV Headquarters, Beijing as well as Tianjin's Goldin Finance 117 Tower, Ho Chi Minh City's Vincom Landmark 81, the China Resources Headquarters, Ping An IFC, Tokyo's Nicolas G Hayek Center and the Shanghai World Financial Centre. These varied and complex cases studies draw on multi-disciplinary design and engineering challenges which make this book essential reading for architects, structural engineers, project managers and researchers of high-rise buildings. The book also provides a usual reference and link between practitioners in the industry, academia and engineering students.

No one can disagree that benefits are good things. Whether you are responsible for projects, programs, or portfolios, you are increasingly expected to think-and act-in an appropriate benefits-driven way. However: Do you understand that what may be appropriate for a project may be inapplicable for a program? Can you avoid the trap of wishful thinking based on overinflated expectations and underestimated costs? Can you manage your program or portfolio from inception to final delivery in a consistent, benefits-focused way based on a single, coherent model? This book describes how Earned Benefit Program Management techniques provide an innovative, all-inclusive model and set of tools developed specifically to answer these questions. This model consolidates the key concepts of project, program, and portfolio management and ensures that all program and portfolio management steps are carried out based on a single, signed-off model in a consistent, verifiable manner within a consolidated life cycle. This approach guarantees alignment with strategic goals and constraints through every stage of a program. Case studies highlight the key features of the approach and provide important lessons and insights for managing programs. Although the ideas and concepts for each topic are fully consistent with existing standards and other published material, they are based on new thinking and go beyond current practice. They provide a set of original and powerful techniques that are applicable to both programs and portfolios in a wide range of business environments.

The success of any project relies on the punctual, accurate and cost-effective delivery of materials, systems and facilities. Typically, a major project involves several stakeholders working together with controlled resources to deliver a completed project. It has many suppliers, contractors and customers; it has procurement and supply, demand planning and scheduling; it often lasts several years and has long lead times. Managing Project Supply Chains demonstrates how customised supply chain management can be applied to project management, ensuring project resources are delivered as required, reducing delays and costs and promoting a successful outcome.

Project practice has undergone significant changes requiring new ways of thinking about and managing projects. The single focus on the staged delivery of artefacts is gradually being replaced by a wider interest in stakeholders, value, benefits, and complexity. As a result there is a growing interest in the development of practitioner capabilities, grounded in the recognition that dealing with permeable boundaries and unstructured situations transcends normative processes. Modern practitioners increasingly utilise deliberative and reflective approaches, often challenging received wisdom and traditional interpretations. This volume provides a sampling of some of the best writing in the project domain, enabling readers to access a wider group of authors, ideas, and perspectives. Key topics covered include agility and programme management, planning, people, business cases, contracts, teams, sponsorship, collaboration, strategy, patterns, context, change, and benefits. The main aims of the collection are to reflect on the state of practice within the discipline; to propose new extensions and additions to good practice; to offer new insights and perspectives; to distil new knowledge; and, to provide a way of sampling a range of the most promising ideas, perspectives and styles of writing from some of the leading thinkers and practitioners in the discipline.

Leadership success depends on clarifying and simplifying complex problems while maintaining a positive outlook. Change or Die - The Business Process Improvement Manual provides you with the tools to do so. Packed with more than 70 pages of workshop tools, agendas, and activities that detail each of the six stages of the business process improvement (BPI) method, it presents a BPI method that promotes the use of facilitator-led workshops to help you and your team make better decisions. Developed from empirical research and bolstered by the results of client experience from hundreds of hours of facilitated workshops and BPI activity, Change or Die employs the authors' ENGAGE methodology. To ensure your team achieves its deliverables, the authors walk you through each BPI method. In each chapter you will find: Objectives and deliverables clearly identified Real-world examples from companies the authors have worked with-presented using a global manufacturer as an example Activities, questionnaires, and examples A self-assessment tool to help you measure progress, identify gaps in team performance, and determine team readiness for the next stage This resource-rich book includes downloadable resources with supplemental activities, challenges, facilitated workshops, templates, tables, and questionnaires-tools designed to ease each participant's path to project success.

Project Management covers the full range of issues of vital concern to IT managers working in today's hurry-up, budget-conscious business environment. The handbook provides valuable advice and guidance on how to get projects finished on-time, within budget, and to the complete satisfaction of users, whether a high-tech, low-tech, financial, manufacturing, or service organization. Project Management Handbook brings together contributions from an all-star team of more than 40 of experts working at leading enterprise organizations and consulting firms across America, and around the world. With the help of dozens of fascinating and instructive case studies and vignettes, reporting experiences in a wide range of business sectors, those experts share their insights and experience and extrapolate practicable guidelines and actions steps that project managers can put to work on their current projects.

Doing more with less is a skill mastered by entrepreneurs. Budgets are tight, deadlines are short, and time is of the essence. Entrepreneurial project managers use these parameters to their benefit. Hurdling over obstacles with the bare minimum of effort makes their projects and teams stand out. Focusing inward to develop the skills and mindset necessary to accomplish anything with anyone sets an entrepreneurial project manager apart from the group. This book builds on the basics of project management knowledge with tools and techniques to get you as well as your projects and teams performing on an advanced level. No matter your industry or experience level, this book gives you practical ways to improve any project. More importantly, it shows how you can improve your own performance. The biggest improvements a project manager can make are about him- or herself. Personal limitations can be the hardest obstacle to overcome, and this book explains how to overcome them. The techniques have been tried and tested by the author who shares them with you in this book. Whether in your projects or career, all the right things can be said and done, yet the results are always unpredictable. We all have little control over events. This book's tools and techniques give you the ability to handle anything that may come your way. Entrepreneurs are constantly changing and adapting to the world around them. They must stay cutting-edge to make their businesses thrive. This book explains how to take a cutting-edge approach to project management. The goal is to take your technical skills as a project manager, add the elements of an entrepreneur, and create a high-powered team around you as well as become the best project manager you can be.

The general perception amongst most project and risk managers that we can somehow control the future is, says David Hancock, one of the most ill-conceived in risk management. The biggest problem is how to measure risks in terms of their potential likelihood, their possible consequences, their correlation and the public's perception of them. The situation is further complicated by identifying different categories of problem types; Tame problems (straight-forward simple linear causal relationships and can be solved by analytical methods), and 'messes' which have high levels of system complexity and have interrelated or interdependent problems needing to be considered holistically. However, when an overriding social theory or social ethic is not shared the project or risk manager also faces 'wickedness'. Wicked problems are characterised by high levels of behavioural complexity, but what confuses real decision-making is that behavioural and dynamic complexities co-exist and interact in what is known as wicked messes. Tame, Messy and Wicked Risk Leadership will help professionals understand the limitations of the present project and risk management techniques. It introduces the concepts of societal benefit and behavioural risk, and illustrates why project risk has followed a particular path, developing from the basis of engineering, science and mathematics. David Hancock argues for, and offers, complimentary models from the worlds of sociology, philosophy and politics to be added to the risk toolbox, and provides a framework to understand which particular type of problem (tame, messy, wicked or messy and wicked) may confront you and which tools will provide the greatest potential for successful outcomes. Finally he introduces the concept of 'risk leadership' to aid the professional in delivering projects in a world of uncertainty and ambiguity. Anyone who has experienced the pain and blame of projects faced with overruns of time or money, dissatisfied stakeholders or

The literature on family business has developed significantly over the last years. However, efforts remain to summarize and systematize the main aspects that affect the behavior of this type of company. In this regard, the topic of strategic management has been developed. In this sense, it is especially important to recognize how the family decisively influences the behavior of the company and also to identify how the existence of the company affects family dynamics. Those who manage family businesses, whether family or not, must reconcile both perspectives (business and family) in the definition of strategic objectives, allowing sustainability and continuity in this type of organization. Challenges and Opportunities for the Strategic Management of Family Businesses provides emerging research that covers how strategic management in the family business has been developed and identifies the objectives that sustain this strategic behavior, the main areas of analysis (family and business), the definition of strategies, and their implementation. Also, the authors of this book review the different scenarios for family firms and propose strategies to tackle the challenges and seize the possibilities to grow in a competitive and dynamic environment. Featuring coverage on a broad range of topics such as human capital, organizational leadership, and knowledge creation, this book is ideally designed for family firms, managers, advisors, consultants, policymakers, business professionals, executives, entrepreneurs, researchers, academicians, and students.

Are projects a problem for you? Do your projects cost too much, take too long, or are just not quite right? If so, Project Management Simplified: A Step-by-Step Process is the book for you. It applies well-defined processes for managing projects to managing change in our lives. It describes an approach modeled on a process used successfully in businesses, not-for-profit organizations, schools, and other organizations. The skills and techniques are not unique to businesses and organizations; they are life skills available to everyone. There are a number of structured approaches that guide the successful completion of projects in business environments. This book translates these processes and techniques such that nonproject managers can easily use these proven approaches in a nonbusiness context for their own projects. It removes technical jargon, the need for computer software and hardware, and complicated organizational environments, describing the essential project management processes in a simple, straightforward manner. As you progress through the book, you connect the dots necessary to complete your personal projects. A sample project in the text and a case study in the appendices further illustrate the concepts explained in the text. The author challenges you to select a project and, working along with the book, be the project manager and develop a project plan. By working with customers and funders of the project, defining the project, identifying how long it will take, and determining its cost, you will develop the expertise to define project goals and create a plan to reach them.

Innovation Project Management Handbook provides organizational leaders and decision-makers with a cadre of agile, disciplined, and transformational tools and processes for improving innovation opportunity outcomes and achieving sustained innovation project success. The authors introduce new tools and processes developed over their decades of work in the field of innovation that assist organizations in aligning innovation opportunity decisions with their core competencies, business objectives, and strategic vision. In concert with accepted tools already in use today, you are provided a detailed description of each tool and process in an "easy to follow" format with actual application scenarios and exercises. The handbook begins with an innovation primer and introductory discussion on how the authors evolved the original ENOVALE model into the N2OVATE methodology. An overview of how to select a project for each type of innovation opportunity is provided, followed by an in-depth, step-by-step discussion on how to implement each innovation process type. Based on innovative outcomes, the authors identify seven unique processes, each having its own unique circumstances. This allows you to tailor the processes and associated tool-sets to the needs of your organization and situation. After selecting one of the seven processes that fit your desired innovation outcome, you simply follow the detailed process maps provided in the applicable chapter to achieve a desired outcome. In doing so, you will learn how to use, adapt, and improve the tools and techniques offered in the handbook to achieve a positive innovation outcome and add value to your organization, customers, stakeholders, and shareholders.

With the rise of "design and build" many more organisations are having to undertake design work; new project organisational structures are developing and many people are migrating into new roles. As a result of these changing times it is more important than ever that we understand that design work needs managed in a different way to many other construction operations. Planning and Monitoring of Design Work describes how to plan and control the progress of design work in the construction industry. It considers how the input of different design specialists should be integrated, from inception to site operations, to meet cost, time and quality objectives. The book provides a practical guide to the methodologies for the better planning of construction projects, and explains how planning and monitoring can help a construction organisation obtain good quality design information for tendering and construction purposes.

Covering the roles and responsibilities of the project manager, this second edition describes requirement specifications, work breakdown structures, project control and risk management, and offers new information on motivation, matrix arrangements, and project records. Discussing the anatomy of a project planning and control and techniques, the authors describe the project manager's entire range of responsibilities from initial planning to directing personnel, controlling work, and reporting results. The appendices cover work breakdown structure paradigms, cost versus time profiles, and checklists to assess work done.

Without sustained innovation, most organizations will simply fade away. Explaining how to achieve sustained innovation success in today's increasingly competitive global environment, ENOVALE: How to Unlock Sustained Innovation Project Success provides a validated strategy for implementing innovation projects following the ENOVALE methodology: envision the need, nominate, objectify, validate, align and adapt, link, and execute.The authors first book, Chance or Choice: Unlocking Innovation Success, introduced a proven management process, using the ENOVALE methodology, for identifying innovation opportunities through validated outcomes. This book takes the outcome and provides a method from project initiation to completion. Goes beyond the typical innovation book to outline specific solutions and strategies Includes templates, flow charts, tools, and strategies for each "means" of innovation Provides business examples of the philosophy, strategic elements, and success criteria that readers can easily relate to The text begins by explaining what strategy means in terms of innovation and how it can be transformative for products, processes, and services. After an overview of innovation, the book discusses a series of strategies for each of the three means of innovation. These strategies outline a systematic process you can use to initiate and conduct your own innovation projects.The book includes numerous business examples that illustrate the authors philosophy, strategic elements, and success criteria. After reading this book you will gain a solid understanding of five time-proven implementation strategies that can be applied to any type of innovation project.

Why is it that some improvement efforts succeed while others fail despite robust change management programs and the often do-or-die pressure to improve? Quite simply, there are three elements that separate those that succeed from those that fail. They are the 3Ms Measure, Manage to Measure, and Make-it-Easy. Complete with forms, templates, and case studies from the aviation and manufacturing industries, Utilizing the 3Ms of Process Improvement supplies step-by-step guidance on how to use the 3Ms to achieve performance excellence that lasts. Suitable for a wide audience including suppliers, manufacturers, and those who work in service organizations, schools, healthcare, and government it is as much about the science of process improvement as it is about how to lead process improvement utilizing the 3Ms. Illustrating applications of the 3Ms across a range of industries, the book weaves stories throughout about role models who have succeeded, as well as those who have failed. It identifies the specific elements that were missing or defective in the failed attempts to provide a clear understanding of how the three elements work together. Arming you with a culture change method based on changing behaviors, it provides a leadership and management guide to achieving your objectives. The 3Ms have worked for Ben Franklin, Abraham Lincoln, and the author's teams across the globe. Now, with this book, you can put the power of the 3Ms to work for you in your quest towards improving processes and reducing costs. The author encourages reader interaction and feedback on his website: www.rpmexec.com. He also provides you with access to the forms and templates described in the book.