This book is intended to offer a theoretical support and a practical guide to understand and use a wide set of quantitative tools for Quality Management. The most common tools and methods are first explained and then applied in industrial examples: Basic Statistics, Graphical Approach, Pareto, Hypothesis Testing, ANOVA, DoE, Control Chart, Acceptance Sampling are some of the covered topics. The goal of this book is to provide the readers both with theory recall and examples of application to understand the approach and master the application. Thus the book is projected to be a useful resource for both students and practitioners in manufacturing and service operations. Students will find the ideal support and guidance for getting confident with the subject, while practitioners will be provided with theoretical and practical insights to deeply understand the ground on which most of commonly used quality tools are built on. The book will explain the topics starting from the easiest-to-understand, gradually increasing the level of complexity in the tools and in the numerical examples. This third edition of the book has widened the theory support and re-organized the topics. This new organization will both support a deeper understanding of the statistical basics and facilitate the mastering of the more complex quality tools.

Efficient operations and powerful innovations are not limited to seasons of growth and high demand. Going Lean introduces the powerful yet unexpected mind-set that's reshaping the rules for business competitiveness: Lean Dynamics (TM). This approach, based on the now-famous Toyota Production System--empowers companies to thrive in virtually any environment--even when sudden shifts occur or they experience unpredictable conditions. Through a detailed exploration of this approach, readers will learn how to: become broadly effective in creating and sustaining value; set a critical foundation for achieving sustained excellence; identify sources of lag and create robust value streams that thrive in today's dynamic conditions; describe the underlying techniques to maintain steady and predictable flow; create a system based on "pull," or external demand that consistently introduces new innovation; strive for perfection; and deliver industry-leading returns. Led by a new breed of companies--Toyota, Walmart, and Southwest Airlines--this innovative mind-set changes the game for businesses everywhere. Going Lean teaches readers how their companies--big or small--can leverage this revolutionary thinking to measure and achieve real results.