Quality function deployment (QFD) is an effective tool to help organizations to become more competitive by designing their products and services to satisfy customers' requirements. This book is precise and direct and focuses on the key issues in building the House of Quality otherwise known as Quality Function Deployment (QFD). By reading this book, the manager understands how to solicit customer requirement information, how design requirements are matched to customer requirements, how priorities of customer needs are established, and how activities are benchmarked. Furthermore, this new edition expands the topic to include process change initiatives on the premise that QFD cannot be achieved if the organization itself is not transformed to achieve customer satisfaction. The manager is guided on how to solve critical problems to achieve customer satisfaction. The book guides the reader to understand how companywide quality activities are related to QFD. This association is often lacking in other presentations that treat QFD as if it is independent of other quality efforts, such as process change initiative. The book will therefore include information on related quality initiatives such as: Identification of customer needs Benchmarking & re-engineering Strategic planning Quality assurance Stakeholder teams Cost control & productivity improvement Six sigma Process change initiative

Use your next three-day weekend to develop valuable Lean Six Sigma skills

With the integration of Lean and Six Sigma, businesses have a potent tool in the never-ending drive to deliver top-quality service and products. But you don't need to be a Black Belt to build quality and efficiency into all areas of your operation; you just need "The McGraw-Hill 36-Hour Course: Lean Six Sigma."

Sheila Shaffie and Shahbaz Shahbazi, leading Six Sigma experts and trainers, put you on the fast track to Lean Six Sigma expertise. Featuring a detailed overview of Lean and Six Sigma methodologies and case studies that demonstrate how to incorporate these principles, this guide will teach you how to: Deliver consistent customer service Reduce operational cost and risk Build and sustain a culture of continuous improvement

Complete with exercises, self-tests, and an online final exam, "The McGraw-Hill 36-Hour Course: Lean Six Sigma" lets you energize your organization with the power of today's biggest breakthrough in business process improvement.

The New and Definitive User's Guide to Lean Six Sigma If you're a business leader, you already know that Lean Six Sigma is one of the most popular and powerful business tools in the world today. You also probably know that implementing the process can be more than a little challenging. This step-by-step guide shows you how to customize and apply the principles of Lean Six Sigma to your own organizational needs, giving you more options, strategies, and solutions than you'll find in any other book on the subject. With these simple, proven techniques, you can: * Assess your current business model and shape your future goals * Plan and prepare a Lean Six Sigma program that's right for your company * Engage your leadership and your team throughout the entire process * Align your LSS efforts with the culture and values of your business * Develop deeper insights into your customer experience * Master the art of project selection and pipeline management * Tackle bigger problems and find better solutions * Become more efficient, more productive, and more profitable This innovative approach to the Lean Six Sigma process allows you to mold and shape your strategy as you go, making small adjustments along the way that can have a big impact. In this book, you'll discover the most effective methods for deploying LSS at every level, from the leaders at the top to the managers in the middle to the very foundation of your company culture. You'll hear from leading business experts who have guided companies through the LSS process-and get the inside story on how they turned those companies around. You'll also learn how to use the latest, greatest management tools like Enterprise Kaizen, Customer Journey Maps, and Hoshin Planning. Everything you need to implement Lean Six Sigma-smoothly and successfully-is right here at your fingertips. Also included is a special chapter focusing exclusively on how to implement Lean Six Sigma in healthcare. When it comes to running a business, there is no better way to improve efficiency, increase productivity, and escalate profits than Lean Six Sigma. And there is no better book on how to make it work than Innovating Lean Six Sigma.

Falar de "Qualidade humana e Gerencial," no inicio do seculo XXI, cujo primeiro cenario que se vislumbra para as proximas decadas e o da busca pela manutencao (por meio da vontade politica em escala planetaria) dos processos de crescimentos auto-sustentaveis e, numa outra via, no segundo (devido as crises economicas dos paises da Europa e tambem dos EUA), o de um periodo que se exige e que exigira constantes reflexoes sobre a economia mundial, e nao somente um desafio, mas tambem uma necessidade imperativa, pautada na busca por redefinicoes de valores concernentes com o desenvolvimento e/ou formacao de novos "perfis Gerenciais," seja para poderem atuar em organizacoes publicas e/ou privadas. Nesse sentido, essa obra chamada "PROSPERIDADE E QUALIDADE HUMANA E GERENCIAL," de uma forma clara e objetiva, alem de bem fundamentada teoricamente, procurara, partindo-se da definicao dos conceitos de "prosperidade, qualidade e administracao," discorrer de forma reflexiva, mas, ao mesmo tempo, teorica-pratica, sobre as competencias, habilidades e/ou capacidades - sintetizadas numa especie de "inteligencia e/ou sabedoria gerencial" - que devem fazer parte da formacao continuada dos Executivos, dos gerentes e/ou de todos aqueles que - nas mais diferentes organizacoes ou instancias sociais - ocupam ou pretendem ocupar cargos de lideranca e/ou relativas ao empreendedorismo. Embora essa obra nao seja propriamente um livro de receitas, dado que acreditamos tambem que um lider do seculo XXI deve ser capaz nao somente de aprender pensamentos, mas tambem de "aprender a aprender," ou seja, de aprender a pensar; de construir conhecimentos e nao somente de consumi-los, esperamos, assim, tambem, que ela possa ser de fato util a todos aqueles que estejam interessados em se desenvolver, tanto de forma humana, desenvolvendo cada vez mais suas potencialidades humanas, tanto quanto executivamente, podendo-se a partir dai gerenciar bem a si, aos seus liderados e tambem a organizacao (publica ou privada) na qual venha a estar inserido sob uma dada ou criada missao. O autor."

The book is divided into three parts - (1) prerequisite to regression analysis followed by a discussion on simple regression, (2) multiple regression analysis with applications, and (3) regression and modeling including the second order models, nonlinear regression, and interaction models in regressions. All these sections provide examples with complete computer analysis and instructions commonly used in modeling and analyzing these problems. The book deals with detailed analysis and interpretation of computer results. This will help readers to appreciate the power of computer in applying regression models. The readers will find that the understanding of computer results is critical to implementing regression and modeling in real world situation. The book is written for juniors, seniors and graduate students in business, MBAs, professional MBAs, and working people in business and industry. Managers, practitioners, professionals, quality professionals, quality engineers, and anyone involved in data analysis, business analytics, and quality and six sigma will find the book to be a valuable resource.

"O FILOSOFO & O EXECUTIVO: O NOVO PERFIL GERENCIAL" trata-se de um romance que comeca baseado num outro romance: "O FAZEDOR DE PIPAS: UMA HISTORIA REAL DE SUPERACAO," que, por sua vez, narra a historia de um menino pobre, primogenito de cinco irmaos, criados somente pela mae, que vivia num barraco de madeira construido a beira de um rio num suburbio carioca e, que, mesmo assim, lutando contra todas essas adversidades, finalmente, por meio do exercicio do seu pensar e agir, dedicando-se tambem aos estudos, consegue finalmente conquistar o seu lugar ao sol, tornando-se filosofo, professor universitario, Executivo, escritor com mais de 80 livros publicados no Brasil, no exterior, sendo muitos deles traduzidos para outros idiomas. Sendo assim, sintetizaremos, aqui nesse livro, O FILOSOFO& O EXECUTIVO, essa primeira parte de superacao, contida na real historia de vida do ainda menino Edu e, a partir dai, partindo-se dela, fazendo-se uma analise critica, seguiremos discorrendo sobre a, para nos, necessidade da existencia do dialogo entre o Filosofo e o Executivo que existiam numa mesma pessoa, na pessoa do Edu, personagem central, e que tambem precisa existir em nos, mostrando, de uma maneira didatica, como podemos, por esse caminho, alcancarmos nossos objetivos e metas, sejam elas pessoais, profissionais e/ou propriamente corporativas ou organizacionais (publicas ou privadas). E um livro (romance) que, entre outras coisas, trata da necessidade do nosso pensamento poder estar em dialogo/questionamento permanente com as nossas acoes, no sentido do desenvolvimento da praxis em nosso modo de interagir com o mundo rumo ao alcance de resultados, de forma deliberada/intencional e, na mesma via, de forma critica, fraterna e auto-sustentavel. Nesta obra, descobriremos, partindo-se da analise da historia de superacao de vida do personagem Edu, que viver e solucionar nossos problemas socio-existenciais de uma forma nao somente teorica ou somente pratica, mas "teorica, pratica e avaliativa," epistemologicamente substanciada no fato de que a realidade nao se reduz e/ou nao deve se reduzir a teoria e vice-versa. Ou seja, seguindo-se o sentido da praxis, da dialetica Marxista, a partir do desenvolvimento do dialogo entre o Filosofo e o Executivo que cada ser humano, por ser um ser racional, criativo e avaliador, naturalmente traz em si. Esperamos, assim, que esse livro possa contribuir a formacao de uma geracao mais humana e, ao mesmo tempo, mais eficiente e eficaz pelo uso da razao de forma critica, adequada a uma pratica consciente e responsavel, dialogicamente.

This book develops a new model for lean management. The intent is to demonstrate a model framework consisting of four critical components: leadership, culture, team and tools. The development of the model and these four components will be built from empirical theories reported in the research literature and in successful applications. This framework will offer a path to develop lean leaders with practical, actionable guidelines. The model framework is suited to broad applications offering practical guidelines for manufacturing and service environments alike. The lean model will develop each of these four components, explaining their relevance and importance for guiding internal lean initiatives. In developing the model, the text will chronicle the historical development of lean noting the significant lean contributions, contributors, and dates of these contributions. This development will trace contributions to the practice of lean back hundreds of years, prior to the contributions of Henry Ford and the contributors from the Toyota system in the 1950's. The future of Lean will also be examined with the current topic of sustainability and how it has extended lean concepts with an external focus towards product life cycle concerns and social issues. This offering is different from competing offerings in three fundamental ways. First, it offers and develops of a comprehensive lean model based on a sound framework. Second, it examines a comprehensive timeline of significant lean contributions and their contributors. Third, it extends lean by looking at the future applications in the area of sustainability.

Quality in a lean healthcare setting has one ultimate goal-to improve care delivery and value for the patient. The purpose of this book is to provide a blueprint to hospitals, health care organizations, leaders, and patient-facing workers with tools, training, and ideas to address quality within their organization. Examples from healthcare and other industries are provided to illustrate lean methodology in lean and their application in quality. The reader can learn how other organizations improve quality, what their roles are, and what they do daily. By the end of the book, you will have leaned actionable concepts and have the tools and resources to start improving quality.

Como continuacion de "La Quinta Perspectiva" del mismo autor, este libro desarrolla y amplia las claves para mejorar organizaciones empresariales y de todo tipo. Este libro formula un cambio de paradigma en la gestion organizativa, el liderazgo, la innovacion y la calidad para un mundo globalizado, complejo y cambiante en el que debemos replantearnos todo lo aprendido. Las organizaciones empresariales necesitan desarrollar nuevos modelos de direccion y gestion organizativa, que favorezcan entornos colaborativos en continuo aprendizaje y asi mejorar y ser mas eficientes en la creacion de valor socialmente util. El termino "complejidad" del titulo se refiere a la creciente interrelacion que existe entre las partes de una organizacion y su entorno, en un mundo globalizado. Interrelacion entre personas, maquinas, procesos, informacion y otros agentes. Su importancia es cada dia mayor dada la creciente velocidad con que se producen. Las organizaciones son sistemas complejos que como conjunto tienen propiedades y comportamientos que no son explicables a partir de la suma de las partes individuales. Por ello, ya solo desde la complejidad pueden encontrarse explicaciones correctas y mecanismos sencillos que nos permiten entender y mejorar las organizaciones. Sabes por que algunos errores graves se repiten una y otra vez? Porque muchas decisiones erroneas producen "desgraciadamente" resultados satisfactorios en el corto plazo. Esto, y la vision simplista que no incorpora el pensamiento complejo, impiden entender las interrelaciones causas-efectos, repitiendo una y otra vez un mismo error, incluso empeorandolo cuando se incrementa la eficiencia en repetirlo. La supervivencia y el exito de la organizacion dependen de la capacidad directiva de adaptar su forma de pensar para entender con la optica apropiada las organizaciones en un mundo cambiante y complejo. Dejar de hacer correctamente las recetas de siempre para hacer lo que es correcto. Este libro explica por que y como. Tambien ensena las claves para tomar decisiones en el mundo interconectado de hoy, en el que muchos paradigmas del pasado requieren ser cuestionados. Partiendo del sistema de mejora e innovacion continuada que hoy utilizan las mejores organizaciones, basado en W. Edwards Deming y sus seguidores, asi como en la experiencia del autor como director de calidad y mejora en IBM y otras grandes organizaciones, se desarrollan, unen y actualizan las perspectivas para entender las organizaciones de hoy como sistemas organizativos. Interpretaremos el caos de informacion que recibimos a traves de la perspectiva de la variacion y del ruido sistemico, para lograr que las organizaciones colaboren para aprender y mejorar, asi como para entender la influencia del modelo directivo en los comportamientos, en la implicacion de las personas y en los resultados. Una empresa para sobrevivir y tener exito necesita mejorar continuadamente, esto significa dar cada vez mas y mas valor util con mayor eficiencia. Esta mejora debe estar orientada al cliente, al consumidor y a la sociedad. Calidad aqui es crear el maximo valor con el minimo esfuerzo y recursos; significa dar cada vez productos y servicios mas utiles por menos. Esto solo es posible si continuamente se genera conocimiento en la propia organizacion. Un conocimiento que va mas alla de los numeros y los datos. Un conocimiento que requiere utilizar unas perspectivas poco comunes. Solo es posible que hoy hagamos las cosas mejor que ayer si hoy conocemos algo nuevo que ayer no conociamos. Para mejorar hay que aprender a aprender. Este libro va de esto. En la empresa de hoy sin estas perspectivas se esta condenado al fracaso, al corto plazo y a exitos tan efimeros como potentes los desastres que vienen a continuacion.

This book is a concise introduction to the essential concepts and tools used in the Lean method of improving business processes. It constitutes a sufficient toolkit to enable practitioners to quickly start using Lean to improve business processes in their workplace. Alternatively, it can also serve as a textbook in undergraduate or master's programs. This book succinctly describes the benefits of Lean in manufacturing, sales, administration, distribution, health care, and other industries, as well as providing a step-by-step description of how Lean is applied.

Agence immobiliere Regie immobiliere Gerance locative Gestion immobiliere Locataire Copropriete Coproprietaire Gerance immobiliere Certification ISO 9001 Organisation interne Besoins clients Satisfactions clients Proprietaires et locataires

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. A practical, concise guide to improving business performance by properly applying quality management methods"Dr. Juran's wisdom on quality and management is timeless. The tenets of modern quality that were forged by Dr. Juran in the second half of the 20th century are made contemporary by Joe DeFeo's practical experience and application of these principles in hundreds of organizations. This book belongs in the library of every leader who strives for world-class performance andwants to understand the concepts, techniques, and tools that will deliver it." -- PAUL BORAWSKI, Chief Executive Officer, ASQ - The Global Voice of Quality Dr. Joseph Juran was the world's foremost thought leader on improving the financial performance of an organization with "quality management." In this book, Dr. Juran's successor as CEO of Juran Institute,Joseph A. DeFeo, uniquely distills Dr. Juran's life'swork on quality with some of today's latest practicesinto a practical action plan for creating a strong,successful, globally competitive enterprise. Juran's Quality Essentials for Leaders offers succinct, proven methods applicable to any country, company, or industry, from service to manufacturing. This concise guide explains how today's leaders can: Embrace quality and not miss an opportunity to improve performance Lead an organization through sustainable financial change while fostering a culture of quality Stop useless initiatives by aligning goals with the strategic plan Challenge new product or service development methods Create breakthroughs in baseline performance Ensure repeatable and compliant processes Simplify macro processes with business process management Execute benchmarking to sustain market leadership Real-world examples demonstrate the successful application of the methodologies, tools, and techniques presented in the book. This results-oriented resourceprovides you with a detailed roadmap for leading a quality revolution in your organization.

Libreria y Editorial Alsina pretende con esta serie de libros de rapida lectura, mantener al Gerente actual preparado para el ano 2000, y al alumno capacitarlo para el gran desafio del nuevo siglo. Estamos seguros que los diversos tratados, que incluyen CALIDAD, PRODUCTIVIDAD, LOGISTICA, SALUD, ETICA, SISTEMAS y otros temas que se iran incorporando, seran de suma utilidad para mantener informado al lector en las ultimas disciplinas empresariales. El autor es profesor nacional e internacional con un marcado y profundo esquema de investigacion y puesta en practica de los temas desarrollados. La idea es combinar lo academico con la capacitacion y su puesta en marcha en el nuevo esquema de empresa que el milenio por venir nos exige. Antiguamente, se formaban profesionales academicamente, y no con una aplicacion practica en la empresa. Para que ello no ocurra mas, formemos a partir de hoy nuevas mentalidades de trabajo, para lo cual, nuestro aporte es esta novedosa serie editorial denominada "Management para el ano 2000" que, modestamente, pretende marcar una huella en la capacitacion y perfeccionamiento para los nuevos tiempos que se avecinan.

Since the invention of double-entry bookkeeping, managers have judged a company's worth by sales and profits. Now, Richard J. Schonberger, the architect of the worldwide Just-In-Time revolution, reaches beyond "financials" to redefine excellence -- and reveals, with new benchmark data, how pioneers become dynasties.
Schonberger's pathbreaking new research reveals that, from 1950 to 1995, while "financials" dipped and soared repeatedly, industrial decline and ascendancy correlated perfectly with inventory turnover -- one of two key nonfinancial indicators and a bedrock measure, along with customer satisfaction, of a company's power, strength, and value. In this immensely readable book, he captures these new metrics -- the true predictions of future success -- in 16 customer-focused principles created from self-scored reports supplied by over 100 pioneering manufacturers in nine countries. Armed with new world-class benchmark data, Schonberger redefines excellence in terms of competence, capability, and customer-focused, employee-driven, data-based performance.
For front-tine associates to senior executives, Schonberger has written manufacturing's action agenda for the next decade. This book will be indispensable reading for manufacturing and general managers in all industries, as well as for pension fund managers, institutional investors, stock analysts, and stockbrokers.

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. PROVEN STRATEGIES FOR CREATING CORPORATE SUSTAINABILITY PROGRAMS Co-written by Six Sigma Black Belts and LEED Accredited Professionals, this pioneering guide reveals how to use the power of Six Sigma to develop and implement enterprise-wide green initiatives. Six Sigma Sustainability explains how typical Six Sigma DMAIC structures such as program governance, project charters, transfer functions, measurement systems, risk assessment, and process design support environmentally sound business practices. Real-world examples demonstrate how specific problems in areas such as carbon emissions, energy conservation, materials recycling, water use, and finance can be solved using Six Sigma tools. The detailed information in this practical resource helps you to deliver innovative programs that simultaneously reduce environmental impact and create business value. COVERAGE INCLUDES: Developing the business case for necessary investments in sustainability Sustainability leadership and the collaborative management model Applying the Six Sigma transfer function framework to identify critical drivers of success Sustainability measurement and reporting Designing a change management strategy and leveraging teams using the Six Sigma DMAIC framework Managing corporate real estate portfolios in compliance with green initiatives Case studies that show how to use Six Sigma methodologies to improve sustainability functions Design for Six Sigma--using the House of Quality and other essential Six Sigma design tools Stakeholder management--best practices for driving adoption of high quality solutions

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. Proven techniques for improving software and process quality with Six Sigma This practical, in-depth guide explains how to apply Six Sigma to solve common product and process improvement challenges in the software and IT industry. Six Sigma Software Quality Improvement covers Define, Measure, Analyze, Improve, and Control (DMAIC), Lean Six Sigma, Design for Six Sigma (DFSS), and Define, Measure, Analyze, Design, and Verify (DMADV). Featuring more than 20 success stories from Motorola, IBM, Cisco, Seagate, Xerox, Thomson Reuters, TCS, EMC, Infosys, and Convergys, the book offers first-hand accounts of corporate Six Sigma programs and explains how these companies are successfully leveraging Six Sigma for software process and quality improvement. The success stories reveal how: Motorola minimized business risk before changing business-critical applications TCS improved fraud detection for a global bank Infosys improved software development productivity for a large multinational bank IBM reduced help desk escalations and overhead activities EMC improved development productivity Motorola realized significant cost avoidance by streamlining processes and project documentation Xerox achieved high-speed product development Seagate reduced application downtime and improved availability to 99.99% Cisco successfully reinvented its Six Sigma program Convergys injected Six Sigma into the company's DNA Thomson Reuters' Six Sigma program gathered significant momentum in a short time Six Sigma was successfully applied in many other projects for defect reduction, cycle time reduction, productivity improvement, and more