Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. Proven techniques for improving software and process quality with Six Sigma This practical, in-depth guide explains how to apply Six Sigma to solve common product and process improvement challenges in the software and IT industry. Six Sigma Software Quality Improvement covers Define, Measure, Analyze, Improve, and Control (DMAIC), Lean Six Sigma, Design for Six Sigma (DFSS), and Define, Measure, Analyze, Design, and Verify (DMADV). Featuring more than 20 success stories from Motorola, IBM, Cisco, Seagate, Xerox, Thomson Reuters, TCS, EMC, Infosys, and Convergys, the book offers first-hand accounts of corporate Six Sigma programs and explains how these companies are successfully leveraging Six Sigma for software process and quality improvement. The success stories reveal how: Motorola minimized business risk before changing business-critical applications TCS improved fraud detection for a global bank Infosys improved software development productivity for a large multinational bank IBM reduced help desk escalations and overhead activities EMC improved development productivity Motorola realized significant cost avoidance by streamlining processes and project documentation Xerox achieved high-speed product development Seagate reduced application downtime and improved availability to 99.99% Cisco successfully reinvented its Six Sigma program Convergys injected Six Sigma into the company's DNA Thomson Reuters' Six Sigma program gathered significant momentum in a short time Six Sigma was successfully applied in many other projects for defect reduction, cycle time reduction, productivity improvement, and more

Learning Six Sigma CAN be a painless process

Six Sigma is among the most effective process methods used today--and it's also among the most baffling topics to those new to the subject.

The good news is "Six Sigma DeMYSTiFieD," second edition, explains it all in a language you'll understand. This easy-to-understand reference teaches the methods of Six Sigma, explains their applications, and tests expertise--without confusing statistics and formulas. In no time, you'll develop the skills you need to solve problems, anticipate customer needs, and meet the demands of the most challenging markets.

Filled with practical hands-on advice and essential organizational tips, Six Sigma DeMYSTiFieD provides a complete blueprint for developing strategies, plotting growth, and performing at peak efficiency for maximum profits.

This fast and easy guide offers: Proven techniques for building a solid Six Sigma infrastructure Tips for deploying projects using DMAIC methodology Clear advice on when and how to use specific problem-solving tools Essential calculations and assumptions Case studies, quizzes, and a final exam that reinforce what you've learned

"Simple enough for a beginner but challenging enough for a more advanced student, Six Sigma DeMYSTiFieD is your shortcut to a solid foundation in this powerful improvement methodology."

The definitive inside account of Toyota's greatest crisis--and lessons you can apply to your own company

""Those who write off Toyota in the current climate of second guessing and speculation are making a profound mistake and need to read this book to get the facts. Toyota is a company that will channel the current challenges to push themselves to even more relentless continuous improvement.""
--Charles Baker, former Chief Engineer and Vice President for R&D, Honda of America

""Toyota Under Fire" is a superb book and should prove very helpful to American industry's understanding of the problems faced and how any company can prevent similar occurrences in the future.""
--Norman Bodek, author, founder of Productivity Press, and inductee in 2010 Industry Week Manufacturing Hall of Fame

""As a former automotive supplier executive and student of Toyota, I was concerned to see the many negative reports and investigations into the quality and safety of its vehicles. Toyota Under Fire tells the story of how this great company is growing wiser and stronger by living its culture and values.""
--Michael Fisher, CEO, Cincinnati Children's Hospital Medical Center

""Just as Toyota has put itself through excruciating soul-searching in order to understand what went wrong, so should we all take advantage of the opportunity for learning presented to us by Toyota's misfortune. In these pages, you will find that the actual circumstances were far more complex, nuanced, and uncertain than you saw reported in the news.""
--John Y. Shook, Chairman and CEO, Lean Enterprise Institute

""The most comprehensive and detailed review to date of the circumstances that led to the crisis, and the events and contexts that caused it to escalate.""
--Strategy & Business

About the Book

For decades, Toyota has been setting standards that are the envy--and goal--of organizations worldwide. Its legendary management principles and business philosophy, first documented by Jeffrey K. Liker in his influential book "The Toyota Way," changed the business world's approach to operational excellence.

Granted unprecedented access to Toyota's facilities worldwide, Liker, along with Timothy N. Ogden, investigated the inside story of how Toyota faced the challenges of the recession and the recall crisis of 2009-2010. In both cases, the company was caught off guard--and found that a root cause of the challenges it faced was its failure to live up to its own principles. But the fundamentals were still there, and the company has ultimately come out of the most challenging years of its postwar existence even stronger than before.

"Toyota Under Fire" chronicles all the events of the recession and the recall crisis in detail, providing valuable lessons any business leader can use to survive and thrive in a crisis, no matter how large: Crisis response must start by building a strong culture long before the crisis hits. Culture matters far more than decisions made by top executives. Investing in people, even in the depths of a recession, is the surest path to long-term profitability.

Because it had founded its culture on such principles, Toyota didn't need to amass an army of public relations, marketing, and legal experts to "put out the fire"; instead, it redoubled efforts to live up to its founding tenet, going "back to basics." Toyota began solving this crisis more than 70 years ago, when its organizational culture was first established.

Apply the lessons of "Toyota Under Fire" to your company, and you'll meet any future management challenge calmly, responsibly, and effectively--the Toyota Way.

"5S Kaizen in 90 Minutes" is a concise guide to the popular Japanese management principles of 5S kaizen - a proven methodology for the achievement of continuous improvement and total quality management. 5S Kaizen is growing in popularity both in the Far East and in the West. In Hong Kong there is now a government-funded "5S Association" and its accreditations are as highly prized as the internationally recognised ISO9000 and ISO14000 standards. This practical manual explains the system and shows how any business can follow its guidelines and achieve the benefits.

"All About Six Sigma" provides clear, straightforward explanations of how to apply Six Sigma so no matter what your experience, you can introduce, implement, and complete a Six Sigma project. Warren Brussee presents a simplified form of the most common Six Sigma tools, providing techniques for easy application while optimizing processes and results.

World Class Applications shows what real organisations have done to implement Six Sigma, the methodology used, and the results delivered. The book provides details of how these organisations overcame issues with the statistical tools of Six Sigma and provides valuable lessons by explaining what went wrong when implementation failed. Cases cover topics including: Six Sigma in HR; Implementing Six Sigma in the Dow Chemical company; Six Sigma in IT; and Six Sigma to improve reporting quality.

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. Get past the hype to discover what quality management programs really work Quality Management Demystified provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the earliest efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma.

Based on the Juran Institute’s breakthrough method, Juran’s Six Sigma: Breakthrough and Beyond goes beyond certification or implementation processes discussed in most six sigma texts to prepare an organizations managers -- at all levels -- to deal with the practical day-to-day human, structural, and technological issues which arise when initiating and maintaining a Six Sigma effort.

Jurans Six Sigma: Breakthrough and Beyond allows you to modify your program to suit your individual requirements. With this book, you get everything you need to improve and maintain Six-Sigma breakthrough performance long after the consultants have packed up and gone home.

The Quality Movement and Organizational Theory provides a framework within which organization theorists may learn from, reflect upon, and contribute to the development of new approaches to organizational change and improvement. The book includes contributions by researchers who have been at the forefront of assessing new quality approaches, how they work, and the conditions under which they are effective. It also draws upon other organizational scholars who reflect on current efforts and findings in an effort to better link them to existing knowledge. The book bridges the world of theory and practice, making academics aware of recent developments to improve organizational performance and exploring ways in which these efforts both contribute to and challenge current theories. Practitioners will profit from the concerns and insights of organizational scholars.

Are you a Mess Maven suffering from Paperosis Misplacea? Do you work with a Deadline Deadbeat or have Phone-o-phobic clients? Have you ever felt overwhelmed or overloaded?

For anyone struggling with too many projects, too little time, and too much paper, organizing guru Harriet Schechter -- aka The Miracle Worker -- offers innovative methods for conquering the five types of workplace chaos: Time, Memory, Communication, Information, and Projects. And she shows you how to handle the real Chaos Creators:

* Bosses who expect you to cover for them
* Coworkers who leave messes for you to clean up
* Assistants who are even more overwhelmed than you are
* Clients who won't return your phone calls

No matter who or what is creating the chaos that drives you crazy, Conquering Chaos at Work has the practical, easy-to-adopt solutions you need to overcome disorganization now...and forever.

"The book gives a solid overview of the theory and practice of internal evaluation by one of its leading practitioners. For readers new to internal evaluation, the book clearly explains the major pros and cons of internal evaluation, how evaluation fits within the organizational context, and guidance about the development and management of the internal evaluation function." --Arnold Love, private consultant and author of Internal Evaluation "This book was written by an evaluator who has given deep thought to what it means to work as an internal evaluator. The author combines his long experience and deep knowledge of the literature in a manner that gives people the insight needed to ply the evaluation trade effectively as in-house staff in large bureaucratic organizations." --Jonathan A. Morell, Industrial Technology Institute This book shows students and professional evaluators how to effectively use the tools of internal evaluation to determine a business or program's effectiveness, efficiency, economy, and performance. Beginning with a description of the organizational context within which internal evaluation is practiced, the book covers such topics as: - Pre conditions for high impact evaluation - The value and nature of acquisition of information in organizations and how it is affected by culture, individuals and the decision-making process - The phenomenon of change in organizations from how it affects behavior as well as ways to overcome resistance to change - The staffing and structure of internal evaluation offices - The consulting role that evaluators play in organizations - The keys to successful internal evaluation practice - How to have high impact evaluations that are utilized - The art of reporting results in a manner that will influence and improve the organization.

"I found the book very interesting, and will consider it as a supplement for my graduate statistics course, Managerial Statistical Analysis. This book covers a number of topics that graduate students need, but which we currently do not cover in our present format, such as questionnaire design, validity and reliability."

--Stanley A. Taylor, School of Business Administration,

California State University, Sacramento

"The author uses plenty of examples and the text is well written and easy to understand. The exercises at the end of each chapter were reasonable and useful."

--David J. Solomon, Michigan State University

"This book covers the most important topics involved in statistical research. It is informative, and topics are presented in a way that is easy to understand."

--J.L. Madrigal, Department of Statistics, Brigham Young University

Aimed at students who do not plan to be academic researchers but rather who will use measurement and comparison methods in their work, this book teaches readers methods for sampling, data gathering, developing questionnaires, reliability and validity, and quantitative and qualitative measurement methods through the use of frequent examples and exercises. In addition, the book covers the use of quality improvement tools and techniques in measurement. Readers who do measurement activity in their workplace will find that this book provides them with all the research, statistical, and qualitative tools that they?ll need.

Given the trend toward improving quality and customer satisfaction, measurement has become an increasingly necessary skill for business managers to possess in order to assess change and improvement. This book provides upper-division undergraduate students in business and management with these general measurement principles.

Through the use of frequent business examples and exercises, the contributors cover such topics as sampling methods for data gathering, developing questionnaires, measuring instruments, quantitative and qualitative measurement methods, items analysis, reliability and validity, measurement for quality, and computer uses in data analysis. Professors who have been frustrated with the lack of measurement materials for their business and management students will find this text answers their needs.

This new book examines the techniques of quality management that have been developed for other industries, and illustrates how they can be applied to construction. It contains core content information for those working in building, construction management, surveying, and architecture. Of special interest are the real-life examples of how quality improvement methods have been used in practice in large contracting organizations.

The benefits include: cost reduction; increased productivity; improved safety; higher morale; and the ability to meet the changing expectations of your customers.
Step-by-step, the authors guide you through the creation and implementation of a process master. You will learn:

• Identify and gain control of your organization's key processes.
• Get the right people involved.
• Establish boundaries and measures.
• Use the process master to support ISO and HACCP compliance

The principles of Total Quality Management have proven to be invaluable to organisations in all sectors of business and commerce and to the individuals they comprise. Indeed many organisations have discovered the relationship between quality and profitability. Now, more than ever, it is important to develop a quality strategy by adopting the principles of TQM.
This important text provides a solid framework for understanding the basic concepts of TQM. It comprises three interlinked modules - fundamentals of TQM, methods of TQM and process management and improvement - and provides an integrated approach to this increasingly important business strategy.
Fundamentals of Total Quality Management is vital reading for students doing MBAs, and those on MSc courses in business studies and engineering featuring TQM models, as well as practitioners in quality management and control.

Another new book in the popular and original series of pictorial guides - John Oakland cuts through the complex concepts and confusing jargon associated with implementing Total Quality, and Peter Morris presents the information in his inimitable pictorial style. This book will show students and managers what they need to understand about TQM in the simplest, clearest and most memorable form.

Professor John Oakland is undoubtedly the British guru of quality management. Following a successful industrial career in research and production management, he has developed a pragmatic approach to introducing TQM which he and his colleagues have used successfully in literally thousands of organizations. He is founder and Executive Chairman of OAKLAND Consulting Plc. and Head of the European Centre for TQM at the University of Bradford Management Centre. Also published by Butterworth-Heinemann are John Oakland's bestselling Total Quality Management (now in its second edition) and Cases in Total Quality Management. Peter Morris is the creative force behind the illustrations in all Butterworth-Heinemann's pictorial guides. Originally trained as an art teacher, he spent several years as an industrial designer in Canada before returning to England to design educational and training materials for the University of Sussex. His experience working on industrial contracts convinced him, quite rightly, that cartoons are frequently the best way to illustrate the abstractions of business life.
Part of the popular and original series of pictorial guides
Enables students and managers to grasp the basic concepts of TQM
TQM presented in its simplest, clearest and most memorable form

The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of it by small presses, professional and trade associations, and consultants. The Quality Management Sourcebook is the first in-depth, international guide to the most useful material and sources of information.
The book begins with the origins of quality management, explains how it evolved, examines its current situation, and explores the future. The book is divided into five main sections:
* Introduction: General sources for information
* Applications of total quality management
* Focus on specific aspects of quality management
* Quality in the future
* Resource materials
The Quality Management Sourcebook is an essential reference for everybody involved in either the theory or practice of quality management: in manufacturing, retail, banking, and insurance, the utilities industry, the transportation industry, health, education and other public services. Over 900 citations cover books, journal articles, technical reports, video training materials and software. Each is followed by a descriptive annotation. Resource materials include strategies for locating additional information; training materials; organizations; and consultants. The book concludes with a glossary of quality management terms, a name index, a title index, and a detailed subject index.

eBook available with sample pages: 0203071190

An indispensable guide for students who consult to businesses. --Jerry Katz, Series Editor Thousands of students participate in fieldwork experiences every year. Field Casework addresses the common questions and concerns of students engaging in consulting projects for small and startup businesses. Offering practical guidance, this informative text supports and directs the reader from the initial project assignment and client meeting to the closing presentation and exit meeting. Primary chapters are devoted to establishing client relationships, conducting the information search, maintaining a cohesive student consulting team, and developing recommendations for the client business. A unique feature of this book is the incorporation of student reactions, responses and advice in each chapter. Information about the role of the Small Business Administration, and Small Business Institutes, confidentiality, and ethical considerations is included in two appendixes. This book is an excellent resource and essential guide for students of management, organizational studies, economics, and marketing or a variety of other courses that require consulting projects. The real-world examples, sound methods, and student feedback provided make Field Casework an extremely relevant text. ^B^

El mejor libro sobre TPM que hemos editado hasta la fecha! El enfoque TPM resulta en mejoras dramaticas en calidad, costo de producci?n y entrega de productos. En este libro, nueve autores le ensenan todos los detalles que usted necesita para implementar el TPM, y ejemplos de industrias textiles, quimicas, de alimentos, entre otras. Una de las grandes ventajas de este libro es que le ayuda a conocer la implementacion del TPM a traves de la perspectiva de consultores especializados y reconocidos.

Contenido:

Vision general del TPM en las industrias de proceso * Maximizacion de la eficacia de la producci?n * Mejora orientada * Mantenimiento Autonomo * Mantenimiento planificado * Gestion temprana * Mantenimiento de calidad * Promocion de tecnicas de operacion y mantenimiento * TPM en los departamentos administrativos y de apoyo * Creacion de un entorno grato y seguro * Actividades de pequenos grupos TPM * Medicion de la eficacia del TPM *

Now available in trade paperback, this mega-seller brings the timeless message of "the leading evangelist of quality" (as Time called Philip Crosby) to an ever-widening audience. Drawing on quality lessons learned from hundreds of corporate and government clients and presenting them through practical step-by-step guidance, Crosby shows managers at all levels how to build quality into all aspects of their operations.

Statistical Methods for SPC and TQM sets out to fill the gap for those in statistical process control (SPC) and total quality management (TQM) who need a practical guide to the logical basis of data presentation, control charting, and capability indices.
Statistical theory is introduced in a practical context, usually by way of numerical examples. Several methods familiar to statisticians have been simplified to make them more accessible. Suitable tabulations of these functions are included; in several cases, effective and simple approximations are offered.
Contents
Data Collection and Graphical Summaries
Numerical Data Summaries-Location and Dispersion
Probability and Distribution
Sampling, Estimation, and Confidence
Sample Tests of Hypothesis; "Significance Tests"
Control Charts for Process Management and Improvement
Control Charts for Average and Variation
Control Charts for "Single-Valued" Observations
Control Charts for Attributes and Events
Control Charts: Problems and Special Cases
Cusum Methods
Process Capability-Attributes, Events, and Normally Distributed Data
Capability; Non-Normal Distributions
Evaluating the Precision of a Measurement System (Gauge Capability)
Getting More from Control Chart Data
SPC in "Non-Product" Applications
Appendices

Quality Standards for Highly Effective Government, Second Edition establishes a "new normal" in government that will ultimately reinvent the practice of democratic government. The principal catalyst for this change will be the adoption of auditable quality standards within every government entity-based on efficiency, effectiveness, and delivered value. Conventional wisdom says that government is not efficient and not effective - but, we are still unsure what works and what is broken in government, where to find some common sense, and where to start to fix it. The problem sounds huge, but the solution is not all that difficult. Quality science can provide a structure for efficiency and effectiveness, democratic institutions can create consensus goals, and auditable standards can show where these issues exist and to what degree. In addition, it can drive change where it must happen, because if you can measure it, you can manage it. Auditable quality standards can make these unknowns highly visible and offer a clear scorecard that anyone can follow. They can provide holistic and thorough measurements because they will align with the unique roles and responsibilities at three fundamental levels of leadership in government: (1) Work unit supervisors and managers at the "front line" of government service; (2) chief executives, department directors, and their deputies as "Executive Management" of government agencies, and (3) elected top leadership, as those key officials must define the priorities, outcomes, programs, and budgets. This book proposes that a focus on efficiency and effectiveness, combined with its defined value, provides the foundation of effective government, and of its audit standard. In this book, you will learn four necessary strategies that will support the use of these standards including: Creating an imperative for consensus Ending incentives for building bureaucracy Building a safety net for champions of efficiency Making elected representatives accountable for results This book presents the methods necessary to measure and improve the quality of organizational systems in government, across the board, and on a sustained basis to achieve value, efficiency, and effectiveness -- It is the manifesto and map for government's future.

Design for Six Sigma (DFSS) is an innovative continuous improvement methodology for designing new products, processes, and services by integrating Lean and Six Sigma principles. This book will explain how the DFSS methodology is used to design robust products, processes, or services right the first time by using the voice of the customer to meet Six Sigma performance. Robust designs are insensitive to variation and provide consistent performance in the hands of the customer. DFSS is used to meet customer needs by understanding their requirements, considering current process capability, identifying and reducing gaps, and verifying predictions to develop a robust design. This book offers: Methodology on how to implement DFSS in various industries Practical examples of the use of DFSS Sustainability utilizing Lean Six Sigma techniques and Lean product development Innovative designs using DFSS with concept generation Case studies for implementing the DFSS methodology Design for Six Sigma (DFSS) enables organizations to develop innovative designs. In order to redesign an existing process or design a new process, the success is dependent on a rigorous process and methodology. DFSS ensures that there are minimal defects in the introduction of new products, processes, or services. The authors have compiled all of the tools necessary for implementation of a practical approach though innovation.

Lean TRIZ is a new workshop-based process that brings together teams to focus on specific processes, evolutionary product designs, and improvement opportunities. It combines the insight of TRIZ with the simplicity of Value Engineering, EXPRESS, or FAST methodologies. TRIZ is the most advanced problem solving tool available. By combining TRIZ's simplest concepts with those in the EXPRESS methodology (used by Ford and Ernst & Young), it is feasible to apply this new methodology to new concepts that are not traditionally applicable to the TRIZ methodology. This combination is guaranteed to greatly improve the quality and breakthrough results of a team that works on the problem within two days.

Unlock new levels of quality, performance, customer service, and profits

Written specifically for managers with little or no experience on the subject, "Six Sigma for Managers," Second Edition, provides step-by-step guidance and examples for implementing a Six Sigma initiative.

Written specifically for today's busy manager, Briefcase Books feature eye-catching icons, checklists, and sidebars to guide managers step by step through everyday workplace situations. Updated with the latest in implementation strategies and tactics, tips from insiders in the field, and new stories and insights from the Six Sigma experiences of others Clear definitions of key management terms and concepts Practical advice for minimizing the possibility of error Examples of successful management Specific planning procedures, tactics, and hands-on techniques

Greg Brue is CEO of Six Sigma Consultants and is a master six sigma black belt.