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Books > Business & Economics > Business & management > Sales & marketing > Customer services

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Boomerang! - Coach Your Team to be the Best and See Customers Come Back Time After Time! (Paperback) Loot Price: R788

Discovery Miles 7 880

Repayment Terms: R74 pm x 12*

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Boomerang! - Coach Your Team to be the Best and See Customers Come Back Time After Time! (Paperback): Nick Drake-Knight

Boomerang! - Coach Your Team to be the Best and See Customers Come Back Time After Time! (Paperback)

Nick Drake-Knight

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Loot Price R788 Discovery Miles 7 880 | Repayment Terms: R74 pm x 12*

Expected to ship within 10 - 15 working days

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Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the "Continue and Begin" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.

General

Imprint:	Pollinger In Print
Country of origin:	United Kingdom
Release date:	October 2007
First published:	October 2007
Authors:	Nick Drake-Knight
Dimensions:	216 x 140 x 13mm (L x W x T)
Format:	Paperback - Trade
Pages:	260
ISBN-13:	978-1-905665-51-8
Categories:	Books > Social sciences > Education > Careers guidance > Industrial or vocational training Books > Business & Economics > Business & management > Management & management techniques > Quality Assurance (QA) & Total Quality Management (TQM) Books > Business & Economics > Business & management > Sales & marketing > Customer services Books > Business & Economics > Industry & industrial studies > Distributive industries > Retail sector
LSN:	1-905665-51-2
Barcode:	9781905665518