Quality of service is essential in the retail industry, if
customers are to return time after time. This book sets out the
"Continue and Begin" method of training for quality, using
anonymous shoppers to observe staff in action. It explains how to
motivate people and help them to improve, to achieve consistent
high quality service across all branches of a company.
General
Is the information for this product incomplete, wrong or inappropriate?
Let us know about it.
Does this product have an incorrect or missing image?
Send us a new image.
Is this product missing categories?
Add more categories.
Review This Product
No reviews yet - be the first to create one!