The 21ST CENTURY BUSINESS SERIES is an innovative instructional program providing instructors with the greatest flexibility to deliver business content using a modular format. Instructors can create their own business courses by combining several Learner Guides in the Series to form one-semester or two-semester courses. The individual Learner Guides can also be used as enhancements to more traditional business courses or to tailor new courses to meet emerging needs. The design and content of each Learner Guide in the 21ST CENTURY BUSINESS SERIES is engaging yet easy for students to use. The content focuses on providing opportunities for applying 21st skills while enabling innovative learning methods that integrate the use of supportive technology and creative problem solving approaches in today's business world. The CUSTOMER SERVICE LEARNER GUIDE includes information on customer service skills needed to succeed such as problem solving, time management, listening, and stress management. Also incorporated into the Learner Guide is the importance of being able to communicate using new technology and how it affects the role of customer service.

The Law Of Banking And Payment In South Africa provides an explanation of some of the more important aspects of the law applicable to banks and banking in South Africa, along with the principles that govern payment and payment systems in this country.

The Law Of Banking And Payment In South Africa covers the following areas: a general introduction to banks and banking law; the nature of banking law and its sources; the role and function of the Reserve Bank and the various statutes that regulate banks; the bank–customer relationship; miscellaneous banking services provided by banks; general principles of payment; the law applicable to various payment systems; unauthorised cheque payments and unauthorised electronic funds transfers; international sale transactions; and bank guarantees.

The aim of the authors is to provide a text that is both accessible for students and other persons seeking to gain a basic understanding of the subject, and comprehensive enough to be useful to lawyers, bankers and those who work in the field of banking and finance.

Succeed in chemistry with the clear explanations, problem-solving strategies, and dynamic study tools of CHEMISTRY & CHEMICAL REACTIVITY, 9e. Combining thorough instruction with the powerful multimedia tools you need to develop a deeper understanding of general chemistry concepts, the text emphasizes the visual nature of chemistry, illustrating the close interrelationship of the macroscopic, symbolic, and particulate levels of chemistry. The art program illustrates each of these levels in engaging detail--and is fully integrated with key media components. In addition access to OWLv2 may be purchased separately or at a special price if packaged with this text. OWLv2 is an online homework and tutorial system that helps you maximize your study time and improve your success in the course. OWLv2 includes an interactive eBook, as well as hundreds of guided simulations, animations, and video clips.

Business as usual’ is not a sustainable strategy in the 21st-century workplace. Organisations have to adapt in order to thrive in the contexts of a transforming South Africa and increasing exposure to the global economy.

South African and African organisations need interventions based on international knowledge and best practices but supplemented with African research and application. In Fundamentals of Organisation Development and Change Management, the authors have combined their extensive local and international experience in the practice of organisation development and change management to present the student, manager and science practitioner with the fundamentals they need to facilitate change initiatives.

Key Features/ Benefits:

• Approaches to organisation development and change management
• The differences between organisation development and change management classic organisation development models and theories, combined with latest developments in the field
• A practical, structured approach to change managementcase studies in the South African context enriched learning activities throughout the text with added reflective questions, multiple choice questions and case studies at the end of each chapter.

The book covers the core concepts of organisation development with a good balance between theory and application, and is accessible to the novice student, manager and science practitioner of OD. Although the practice of organisation development is growing rapidly in South Africa and neighbouring countries, the lack of academic books on the subject for undergraduate students to serve as a foundation in this field poses a challenge. The aim of this book is to address this gap.

The 3rd edition of Farlam and Hathaway's popular case book on the law of contract builds an extensive series of notes, central materials and commentary upon its solid foundation of cases.

An introductory construction health and safety text will change the way that entry-level South African, and health and safety practitioners elsewhere, see the subject. This foundational text is a must-read and an excellent addition to all practitioners’ and academic reference material when navigating the construction health and safety space.

The text is a blend of research-based theory and industry-based practice which will assist in meeting good standards in the workplace for those just entering the field after graduating from college or university, or even the seasoned practitioner who needs a refresher. A selective range of foundational subject areas relating to construction health and safety is covered in the text. Areas generally not well managed on construction sites, specifically in the field of occupational health, are extremely important in managing employee wellbeing, primary health care and limiting occupational diseases.

The author has included his knowledge, and decades of experience in construction health and safety across many countries, into this introductory text.

Complete your thesis or dissertation successfully: Practical guidelines provides fundamentally important information to students of the social sciences completing their master's or doctoral studies, as well as to their supervisors and study leaders. Eminent scholars have contributed to the book and have created a text that is easy to read and use, yet does not water down the conceptual and terminological complexities of the process. For the very first time the most recent and current perspectives on how to complete master's or doctoral studies have been brought together in one publication that will equip relatively inexperienced researchers to write a thesis or dissertation.

Established as the leading introductory text in the field, Colin Drury’s Management and Cost Accounting has helped students to blend theory and practice for over thirty-five years.

The Student Manual is a practical companion featuring a wealth of questions for each topic, with exercises and fully worked solutions that empower students to practise key concepts of management and cost accounting and prepare for exam success. This edition of the Student Manual includes new sections on data analytics and environmental management accounting as well as expanded coverage of strategic performance and cost management, value creation and quality management.

Continuing to comprehensively revise Colin Drury's text, Mike Tayles draws on his experience as an examiner for both ACCA and CIMA to update this hands-on student guide.

This book provides a comprehensive introduction to air, water, noise, and radioactive materials pollution and its control. Legal and regulatory principles and risk analysis are included in addition to engineering principles.
The text presents the engineering principles governing the generation and control of air and water pollutants, solid and hazardous waste, and noise. Water quality and drinking water treatment are discussed, as well as the elements of risk analysis. Radioactive waste generation and treatment in relation to the nuclear fuel cycle, are discussed. The health and environmental effects of all these pollutants are discussed. An introduction to the Federal laws and regulations governing pollution is included.
- This text embraces the latest thinking in environmental engineering
- Includes updates in regulation and current pollution abatement technologies

The 9th edition of this classic textbook provides students with a firm understanding of current management theories and practical skills to help smooth their transition into the workplace.

Combining theory and practice it has been fully updated with a revised three-part structure to help learners focus on the many roles managers can play in an organization.

It covers the topics most commonly taught on business courses at undergraduate and postgraduate level and gives students an insight into the latest trends in the ever-changing world of management.

Featuring real-world examples and comprehensive coverage of qualitative methods, Maxfield/Babbie/Schuck's market-leading RESEARCH METHODS FOR CRIMINAL JUSTICE AND CRIMINOLOGY combines the scholarship, accuracy and conversational tone of Earl Babbie's best-selling THE PRACTICE OF SOCIAL RESEARCH with Mike Maxfield's expertise in criminology and criminal justice.

Amie Schuck joins this edition with special expertise in a variety of criminal justice research areas. Providing the most comprehensive, authoritative introduction to criminal justice research available today -- and enhanced by new examples (e.g., cannabis cultivation, violence prevention), research, applications, and built-in study tools -- this edition continues its focus on engaging readers like you in DOING research.

Book & DVD. Communication and counselling in the healthcare setting encompasses a broad range of practical skills, self-knowledge and ethical-legal knowledge. The patient-centred approach is adaptable and suitable for use in different cultural healthcare settings. Key features for students and educators: Summary tables for quick reference; Provides information for students related to examination and communication skill assessments; Critical thinking activities at the end of each section make it a practical training guide; The accompanying DVD contains role plays of common counselling and communication situations. The DVD allows ample opportunity to assess, critique and improve on communication skills and counselling processes. The content follows international guidelines.

Unit Operations of Chemical Engineering, 7th edition continues its lengthy, successful tradition of being one of McGraw-Hill's oldest texts in the Chemical Engineering Series. Since 1956, this text has been the most comprehensive of the introductory, undergraduate, chemical engineering titles available. Separate chapters are devoted to each of the principle unit operations, grouped into four sections: fluid mechanics, heat transfer, mass transfer and equilibrium stages, and operations involving particulate solids. Now in its seventh edition, the text still contains its balanced treatment of theory and engineering practice, with many practical, illustrative examples included. Almost 30% of the problems have been revised or are new, some of which cover modern topics such as food processing and biotechnology. Other unique topics of this text include diafiltration, adsorption and membrane operations.

This work was first published in 1958 and this is its sixth edition. Generations of lawyers have relied on it as a source of reference in all areas of company law in South Africa. It offers a systematic overview of company law. Each topic is dealt with through an introductory text followed first by extracts from a wide-ranging selection of academic writings and then by case extracts.

A successful and competent administrative manager is integral to any profitable and efficient organisation or working environment.

Administrative Management has been written specifically for people working in the field of administrative and information management, as well as those studying Administrative Management at higher education institutions. The content is specific to the South African market, and it is the only local textbook on this topic. This fifth edition of Administrative Management contains updated information and includes the latest trends in the different topics.

Key Features and Benefits

• The role of administrative management within an organisation
• Information systems, office systems and the management of information
• Written and electronic communication
• Meetings and meeting procedures
• Office layout, environment, equipment and furniture
• The virtual workplace
• Office procedures, workflow and productivity
• Planning, organising, leading, control and problem-solving
• Managing cultural diversity
• Business ethics
• Risk management and loss control

This remarkable and symbolic novel centers around Wariinga's tragedy and uses it to tell a story of contemporary Kenya faced with the "satan of capitalism." Ngugi has directed his writing even more firmly towards the commitment that he shows in Writers in Politics and Detained: A Writer's Prison Diary. The novel was written secretly in prison on the only available material -- lavatory paper. It was discovered when almost complete but unexpectedly returned to him on his release. Such was the demand for the original Gikuyu edition that it reprinted on publication.

This new edition is a concise introduction to the basic methods of computational physics. Readers will discover the benefits of numerical methods for solving complex mathematical problems and for the direct simulation of physical processes. The book is divided into two main parts: Deterministic methods and stochastic methods in computational physics. Based on concrete problems, the first part discusses numerical differentiation and integration, as well as the treatment of ordinary differential equations. This is extended by a brief introduction to the numerics of partial differential equations. The second part deals with the generation of random numbers, summarizes the basics of stochastics, and subsequently introduces Monte-Carlo (MC) methods. Specific emphasis is on MARKOV chain MC algorithms. The final two chapters discuss data analysis and stochastic optimization. All this is again motivated and augmented by applications from physics. In addition, the book offers a number of appendices to provide the reader with information on topics not discussed in the main text. Numerous problems with worked-out solutions, chapter introductions and summaries, together with a clear and application-oriented style support the reader. Ready to use C++ codes are provided online.

DIE NUWE ALLES-IN-EEN ​Graad R Werkboek vir Huistaal pas aan by die suksesvolle NUWE ALLES-IN-EEN-reeks - die voorgeskrewe werkvelle op die CD in die NUWE ALLES-IN-EEN ​Graad R Huistaal Onderwysersgids is nou in boekvorm om dit vir onderwysers makliker te maak om aan elke leerder uit te deel met nuwe verrykingsaktiwiteite wat by die tema pas vir addisionele assessering van leerder/kind se kennis en vordering.

Hierdie opvoedkundige werkboek is ontwerp om leerders se vaardighede te slyp. Die aktiwiteite in die werkboek is toegespits op multisensoriese ontwikkeling van ruimtelike- en koördinasievaardighede. Die voorgeskrewe werkvelle wat leerders tot aanvulling van die NUWE ALLES-IN-EEN ​Graad R Leerderboek ​doen, is 'n waardevolle assesseringsinstrument en die onderwyser/ouer kan sien watter leerders nie die begrippe verstaan nie en sodoende die verrykingsoefeninge doen op die linkerbladsy.

One of the leading texts in the field, The Economics of Recreation, Leisure and Tourism is the ideal introduction to the fundamentals of economics in these industries, helping you to pass an economics module as part of tourism, recreation, events or sport management degrees. It is written in an engaging style that assumes no prior knowledge of economics. It applies economic theory to a range of tourism industry issues at the consumer, business, national and international level by using topical examples to give the theory real-world context. This book is richly illustrated with diagrams, and contains a range of features such as international case studies showcasing current issues, review questions and extracts from journals to aid understanding and further knowledge, as well as new data and statistics. This fifth edition has been revised and updated to include: New content on recent economic data, consumer choice looking at income-leisure decision approaches, growth areas of sports and events, environmental issues, the impact of the global economic crisis and what may happen in the future. Evidence is put forward to provide a sense of the dynamics of world economies. Updated and new international case studies throughout that demonstrate theoretical principles of economics as applied to tourism Updated companion website with PowerPoint slides

Die Nuwe Alles-In-Een reeks is volledig hersien en aangepas volgens die Kurrikulum-en asesseringsbeleidsverklaring. Is beskikbaar vir die vakke Huistaal, Wiskunde en Lewensvaardighede. Kan per vak of as pakket gebruik word. Is beskikbaar vir Gr R-3. Word gebruik saam met die gratis werkvelle op die CD in die Onderwysersgids.

Gain a thorough understanding of today's sometimes daunting, ever-changing world of technology as you learn how to apply the latest technology to your academic, professional and personal life with TECHNOLOGY FOR SUCCESS: COMPUTER CONCEPTS. Written by a team of best-selling technology authors and based on extensive research and feedback from students like you, this edition breaks each topic into brief, inviting lessons that address the "what, why and how" behind digital advancements to ensure deep understanding and application to today's real world. Optional online MindTap and SAM (Skills Assessment Manager) learning tools offer hands-on and step-by-step training, videos that cover the more difficult concepts and simulations that challenge you to solve problems in the actual world. You leave this course able to read the latest technology news and understand its impact on your daily life, the economy and society.

Critical Psychology is an approach rather than a theory, an orientation towards psychological knowledge and practice, and to relations of power in general. It is an orientation that cuts across the various sub-disciplines in psychology, and is made up of diverse theoretical perspectives and forms of practice. As such, the best way to grasp critical psychology is by getting a sense of its agendas and functioning across a spread of theories and practices. This is exactly what this book offers, a broad and flexible introduction to critical psychology that explores the diverse concerns of this orientation as it applies to the socio-political contexts of post-apartheid South Africa.

The book expands on the theoretical resources usually referred to in the field of critical psychology – Marxism, psychoanalysis, post-structuralism, feminism – by providing substantive discussions of Black Consciousness, post-colonialism and Africanist forms of critique. This book is also a response to the need to rethink a more politically aware and participant psychology in South Africa; it hence features focus chapters on racism, community development, HIV/Aids and participatory action forms of research.

There are numerous routes through critical psychology, multiple different ways in which the subject can be approached and taught, each with its own particular brand of theoretical loyalties or preferences. This book contains a wealth of material, and a wealth of critical perspectives spread across theoretical, practical and distinctly South African levels of application.