Book & DVD. Communication and counselling in the healthcare setting encompasses a broad range of practical skills, self-knowledge and ethical-legal knowledge. The patient-centred approach is adaptable and suitable for use in different cultural healthcare settings. Key features for students and educators: Summary tables for quick reference; Provides information for students related to examination and communication skill assessments; Critical thinking activities at the end of each section make it a practical training guide; The accompanying DVD contains role plays of common counselling and communication situations. The DVD allows ample opportunity to assess, critique and improve on communication skills and counselling processes. The content follows international guidelines.

Walker's goal is to help students make the connection between a conceptual understanding of physics and the various skills necessary to solve quantitative problems. The pedagogy and approach are based on over 20 years of teaching and reflect the results of physics education research. Already one of the best-selling textbooks in algebra-based physics, The Fourth Edition strengthens both the conceptual foundations and the tools for problem solving to make the book even better suited to today's students.

The first volume, a legal humour edited by Professor Kahn, Law, Life and Laughter published in 1991 was the subject of many favourable reviews. It went through three impressions, was sold out years ago and today is a collector's item. This second melange of legal humour and piquant revelations of personalities in the law of Southern Africa is almost entirely new, containing nothing that appeared in the first volume except a number of brilliant caricatures of which the temptation to reproduce was irresistible.

A brand new edition of an internationally-renowned philosophy of science bestseller. Now well into its fourth decade, What is This Thing Called Science? has become something of a classic the world over, available in 19 languages. Each decade, Alan Chalmers has drawn on his experience as a teacher and researcher to improve and update the text. In his accessible style, Chalmers illuminates the major developments in the field of the philosophy of science over the past few years. The most significant feature of this fourth edition is the addition of an extensive postscript, in which Chalmers uses the results of his research into the history of atomism to illustrate and enliven key themes in the philosophy of science. Identifying the qualitative difference between knowledge of atoms as it figures in contemporary science and metaphysical speculations about atoms common in philosophy since the time of Democritus proves to be a highly revealing and instructive way to pinpoint key features of the answer to the question 'What is this thing called science?' This new edition ensures that the book holds its place as the leading introduction to the philosophy of science for the foreseeable future. 'Successive editions have retained and refined its clear, engaging and witty discussions of the most important topics in the field, incorporating the best new research in the field. This latest edition also adds a valuable layer of grounding in the history of science, particularly based on Chalmers' recent extensive research on the history of atomism'. Hasok Chang, Department of History and Philosophy of Science, Hans Rausing Professor of History and Philosophy of Science, University of Cambridge, UK

The rapid diffusion of technology in tourism and hospitality, coupled with the fragmenting and consolidating nature of tourism and hospitality sector, has demanded an increased emphasis on marketing communication strategies: how they can meet the changing and challenging demands of modern consumers, and ultimately maintain a company's competitive edge.
Marketing Communications for Tourism and Hospitality: concepts, strategies and cases is the first text to discuss this vital discipline specifically for the tourism and hospitality industry. Using specific contemporary case studies, such as lastminute.com, Starwood and Easyjet, it explains and critiques the practice and theory with relation to this industry. It provides readers with a critical theoretical overview of the role that communication places in the delivery and representation of hospitality and tourism services, and provides a practical guide to techniques and skills needed to develop, understand, interpret and implement communications strategies within a management context.
The complex and dynamic situation being faced by many hospitality and tourism organisations means that there is a greater need to focus in on communication techniques in order succeed and maintain profitability. For example, the rise in independent booking amongst the developed marketplaces for tourism and hospitality means that organisations must reach out directly to their target audiences. Similarly consumers experienced behaviour and attitude in respect of their awareness of marketing strategies and selling techniques, means that hospitality and tourism businesses must radically re-think the messages they employ and the values they communicate toa knowing audience.
Marketing Communications for Tourism and Hospitality provides:
* a systematic and cohesive text on marketing communications in the hospitality and tourism field which could form the basis of a complete module on communications strategies;
* an overview of the underlying theories of communication to allow students and managers to develop their skills in communications to contribute to the effective marketing of the organisation;
* detailed and extensive international case studies of strategies to support the teaching and learning function of the text and provide illustrative and worked through examples.
* Packed with detailed and extensive international case studies of strategies which illustrate the theories and clearly show examples of good and bad practice, such as lastminute.com, Starwood and Easyjet
* Provides a clear overview of the underlying theories of communication to allow students and managers to develop their skills in communications and contribute to the effective marketing of their organisation
* Essential reading for hospitality management and tourism students, and an invaluable resource for marketing practitioners in this growth area

Doing well at reading and writing is vital if your child is to have a rewarding, enjoyable and successful schooling experience. With train your brain: phonics your can ensure that your child's educational foundation are as solid as possible by providing extra practice in these essential skills. The aim of the phonics approach is to encourage children to discover word for themselves by leaning how to pronounce letters and syllables with train your brain: phonics

Why do economic variables change? So what if they do? What happens next? How do economic processes and policy institutions really work? What can policy do?

The answers are found in How To Think And Reason In Macroeconomics, a popular university text with very positive feedback from students, lecturers and practitioners. It combines well-informed intuitive understanding with solid economic theory plus a concrete understanding of South African economic processes, institutions and data. In this way it prepares you to analyse macroeconomic events and policies in a globalised and development context.

This new edition of a popular tailoring guide is double in size, adds color photography, and features new and speedier techniques that embrace fusible interfacing and an all-machine-sewn lining technique used in ready-to-wear. More than 700 photos and illustrations accompany instructions detailed enough to allow a beginner who has never taken a sewing class to glide through chapters on patterns and fabrics, proper cutting and marking, methods for pressing and seam finishing, and how-tos that ensure a perfect fit. The choice and tailoring of collars, buttonholes, pockets, and mitered back vents are shown to create individuality and flair, while special sections provide information about stripes and plaids, men's jackets, finishing touches, and helpful tools and notions.

Adeptly address today's business challenges with this powerful new book from web analytics thought leader Avinash Kaushik. "Web Analytics 2.0" presents a new framework that will permanently change how you think about analytics. It provides specific recommendations for creating an actionable strategy, applying analytical techniques correctly, solving challenges such as measuring social media and multichannel campaigns, achieving optimal success by leveraging experimentation, and employing tactics for truly listening to your customers. The book will help your organization become more data driven while you become a super analysis ninja

Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

Doing well at reading and writing is vital if your child is to have a rewarding, enjoyable and successful schooling experience. With train your brain: phonics your can ensure that your child's educational foundation are as solid as possible by providing extra practice in these essential skills. The aim of the phonics approach is to encourage children to discover word for themselves by leaning how to pronounce letters and syllables with train your brain: phonics

‘Better to reign in Hell, than serve in Heav’n …’

In Paradise Lost Milton produced poem of epic scale, conjuring up a vast, awe-inspiring cosmos and ranging across huge tracts of space and time. And yet, in putting a charismatic Satan and naked Adam and Eve at the centre of this story, he also created an intensely human tragedy on the Fall of Man. Written when Milton was in his fifties – blind, bitterly disappointed by the Restoration and briefly in danger of execution – Paradise Lost’s apparent ambivalence towards authority has led to intense debate about whether it manages to ‘justify the ways of God to men’, or exposes the cruelty of Christianity.

John Leonard’s revised edition of Paradise Lost contains full notes, elucidating Milton’s biblical, classical and historical allusions and discussing his vivid, highly original use of language and blank verse.

Career Counselling And Guidance In The Workplace: A Manual For Career Development Practitioners gives a comprehensive overview of career counselling and guidance services, practices, tools and techniques for career development practitioners in South Africa. The third edition of this leading textbook has been extensively updated to reflect research and theory in career development theory and intervention that apply to the 21st Century organisational context.

Contents Include:

• Introduction to career counselling and guidance in the workplace;
• The psychology of career behaviour: key career concepts that form the foundational basis for career diagnostic activities and assessment interpretation;
• The career counselling and guidance process, including quantitative and qualitative career assessment diagnostics;
• Classical and emergent postmodern career theories, a Diagnostic Framework of Career Services, and career counselling tools and techniques; and
• Competency profile and professional development of the career counsellor, training and credential issues, professional ethics and practice management.

Henk kan nie wag vir die kriekettoer om te begin nie. Wat kan nou lekkerder wees as om saam met jou vriende die land plat te toer en die een krieketwedstryd na die ander te speel! Maar van die begin af is dit duidelik dat hierdie nie ‘n gewone toer gaan wees nie. Wie probeer by die span se bussie inbreek? Is daar regtig iemand wat snags in die koshuisgange rondsluip, of is dit Henk se verbeelding? Kort voor lank lyk dit of die kriekettoer in ‘n nagmerrie gaan ontaard... Agterin die KABV-goedgekeurde skooluitgawe van hierdie gewilde boek verskyn opsommings, opwindende, uitdagende pre- en postlees-aktiwiteite en volledig uitgewerkte vrae en antwoorde wat aan die KABV-riglyne voldoen.

In order to fully understand the evolution and future growth of economic systems, we must draw on the lessons of economic history. The 2008 Financial Crisis, for example, mirrored past economic meltdowns with uncanny accuracy. Just like the Great Depression of the 1930s and the Savings and Loan Crisis of the 1980s, it featured deregulated lenders taking incredible risks with other people's money. Historical analysis is crucial to understanding trends and patterns that can help us predict the future. This text presents a ground-breaking, pluralistic introduction to economic history and the history of economic thought. Tracing the development of economic systems and economic thought, the text introduces students to the story from ancient times to contemporary capitalism, and also its critics. Focusing in particular on Smith, Marx, Veblen, and Keynes, the text encourages students to consider which ideas and systems are still relevant in the modern world. This book can be used as a standalone text for relevant classes or as a supplement in any principles course.

A Companion to Julius Caesar comprises 30 essays from leading scholars examining the life and after life of this great polarizing figure. * Explores Caesar from a variety of perspectives: military genius, ruthless tyrant, brilliant politician, first class orator, sophisticated man of letters, and more * Utilizes Caesar s own extant writings * Examines the viewpoints of Caesar s contemporaries and explores Caesar s portrayals by artists and writers through the ages

This graduate textbook is a "primer" in macroeconomics. It starts with essential undergraduate macroeconomics and develops in a simple and rigorous manner the central topics of modern macroeconomic theory including rational expectations, growth, business cycles, money, unemployment, government policy, and the macroeconomics of nonclearing markets. The emphasis throughout the book is on both foundations and presenting the simplest model for each topic that will deliver the relevant answers. The first two chapters recall the main workhorses of undergraduate macroeconomics: the Solow-Swan growth model, the Keynesian IS-LM model, and the Phillips curve. The next chapters present four fundamental "building blocks" of modern macroeconomics: rational expectations, intertemporal dynamic models, nonclearing markets and imperfect competition, and uncertainty. Later the book deals with growth, notably the Ramsey model, overlapping generations, and endogenous growth. Chapter 10 moves to the famous "real business cycles" (RBC), which integrate in a unified framework growth and fluctuations. The final chapters look at the issue of stabilization, how best to guard the economy from shocks, and the connections between politics and the macroeconomy. To make the book self contained, a mathematical appendix gives a number of simple technical results that are sufficient to follow the formal developments of the book.

FINITE MATHEMATICS AND APPLIED CALCULUS, Seventh Edition, uses a large number of applications based on real data from business, economics, and the life and social sciences to help you see how mathematics relates to your own life and interests. Thorough spreadsheet and TI Graphing Calculator instructions appears throughout the text, and optional WebAssign platform include detailed teaching videos by an award-winning instructor. With these tools, plus the authors' website with online "game mode" tutorials and videos on every topic, this text will help you "get" mathematics, whatever your learning style may be.

John Taylor has brought to his most recent book, Classical Mechanics, all of the clarity and insight that made his Introduction to Error Analysis a best-selling text. Classical Mechanics is intended for students who have studied some mechanics in an introductory physics course, such as "freshman physics". With unusual clarity, the book covers most of the topics normally found in books at this level, including conservation laws, oscillations, Lagrangian mechanics, two-body problems, non-inertial frames, rigid bodies, normal modes, chaos theory, Hamiltonian mechanics, and continuum mechanics. A particular highlight is the chapter on chaos, which focuses on a few simple systems, to give a truly comprehensible introduction to the concepts that we hear so much about. At the end of each chapter is a large selection of interesting problems for the student, 744 in all, classified by topic and approximate difficulty, and ranging from simple exercises to challenging computer projects. Adopted by more than 450 colleges and universities in the USA and Canada and translated into six languages, Taylor's Classical Mechanics is a thorough and very readable introduction to a subject that is four hundred years old but as exciting today as ever. The author manages to convey that excitement as well as deep understanding and insight. Ancillaries A detailed Instructors' Manual is available for adopting professors. Art from the book may be downloaded by adopting professors.

The thoroughly revised and updated fourth edition of "Foodservice Manual for Health Care Institutions" offers a review of the management and operation of health care foodservice departments. This edition of the book--which has become the standard in the field of institutional and health care foodservice--contains the most current data on the successful management of daily operations and includes information on a wide range of topics such as leadership, quality control, human resource management, product selection and purchasing, environmental issues, and financial management.

This new edition also contains information on the practical operation of the foodservice department that has been greatly expanded and updated to help institutions better meet the needs of the customer and comply with the regulatory agencies' standards.

Topics covered include: Leadership and Management SkillsMarketing and Revenue-Generating ServicesQuality Management and ImprovementPlanning and Decision MakingOrganization and Time ManagementTeam BuildingEffective CommunicationHuman Resource ManagementManagement Information SystemsFinancial ManagementEnvironmental Issues and SustainabilityMicrobial, Chemical, and Physical HazardsHACCP, Food Regulations, Environmental Sanitation, and Pest ControlSafety, Security, and Emergency PreparednessMenu PlanningProduct SelectionPurchasingReceiving, Storage, and Inventory ControlFood ProductionFood Distribution and ServiceFacility DesignEquipment Selection and Maintenance

Learning objectives, summary, key terms, and discussion questions included in each chapter help reinforce important topics and concepts. Forms, charts, checklists, formulas, policies, techniques, and references provide invaluable resources for operating in the ever-changing and challenging environment of the foodservice industry.

Superfiks is 'n aanvullende werkboek om graad 6-kinders se sleutelvaardighede in taal te ondersteun en te verryk.

The Law Of Banking And Payment In South Africa provides an explanation of some of the more important aspects of the law applicable to banks and banking in South Africa, along with the principles that govern payment and payment systems in this country.

The Law Of Banking And Payment In South Africa covers the following areas: a general introduction to banks and banking law; the nature of banking law and its sources; the role and function of the Reserve Bank and the various statutes that regulate banks; the bank–customer relationship; miscellaneous banking services provided by banks; general principles of payment; the law applicable to various payment systems; unauthorised cheque payments and unauthorised electronic funds transfers; international sale transactions; and bank guarantees.

The aim of the authors is to provide a text that is both accessible for students and other persons seeking to gain a basic understanding of the subject, and comprehensive enough to be useful to lawyers, bankers and those who work in the field of banking and finance.

Completely revised new edition of the market-leading Biology textbook for SL, written for the new 2014 Science IB Diploma curriculum. Now with an accompanying four-year student access to an enhanced eText, containing simulations, animations, worked solutions, videos and much more. The enhanced eText is also available to buy separately and works on desktops and tablets. Follows the organizational structure of the new Biology guide, with a focus on the Essential Ideas, Understanding, Applications & Skills for complete syllabus-matching. Written by the highly experienced IB author team of Alan Damon, Randy McGonegal, Patricia Tosto and William Ward, you can be confident that you and your students have all the resources you will need for the new Biology curriculum.

On publication of the previous edition of Computers and the Law, developments such as the Internet and electronic commerce were as yet unthought of. The second edition strives to bring the reader up to date with such developments. It also attempts to gauge the law's reaction, or lack of it, to these developments.

A systematic survey of archaic Greek society and culture which introduces the reader to a wide range of new approaches to the period. * The first comprehensive and accessible survey of developments in the study of archaic Greece * Places Greek society of c.750-480 BCE in its chronological and geographical context * Gives equal emphasis to established topics such as tyranny and political reform and newer subjects like gender and ethnicity * Combines accounts of historical developments with regional surveys of archaeological evidence and in-depth treatments of selected themes * Explores the impact of Eastern and other non-Greek cultures in the development of Greece * Uses archaeological and literary evidence to reconstruct broad patterns of social and cultural development