Organizations, which are central in contemporary industrialized and post-industrial societies, including government departments and agencies, corporations, and non-government organizations, claim to want and practice two-way communication, dialogue, and engagement with citizens, customers, employees, and other stakeholders and publics. But do they in reality? Voice - speaking up - is recognized as fundamental for democracy, representation, and social equity. But what if governments, corporations, institutions, and NGOs are not listening? This book reports the findings of a two-year, three-continent study that show that public and private sector organizations devote substantial and sometimes massive resources to construct an 'architecture of speaking' through advertising, PR, and other public communication practices, but listen poorly, sporadically, and sometimes not at all. Beyond identifying a 'crisis of listening' in modern societies, this landmark study proposes and describes how organizations need to create an architecture of listening to regain trust and re-engage people whose voices are unheard or ignored. It presents a compelling case to show that urgent attention to organizational listening is essential for maintaining healthy democracy, organization legitimacy, business sustainability, and social equity. This research is essential reading for all scholars, students, and practitioners involved in politics; government, corporate, marketing, and organizational communication; public relations; and all those interested in democratic participation, media, and society.

In this case study of BBC Radio News, that shows how radio journalism has changed since the 1960s, the author paints a picture of the changing nature of the profession and the style of writing. She draws on interviews with practitioners, BBC official documents, style guides and output. Whilst the BBC Radio newsroom itself has changed a great deal between 1966 and 2008, the main aim of informing the public about what has happened has stayed the same. Many of the news writers are concerned about increased workloads and competition from 24-hour news outlets and its impact on the accuracy (of content and language) of BBC radio bulletins. The BBC News Style Guide charts the changes in the language since the 1960s.

This collection brings together established and emerging scholars in communication studies to examine the relationship between communication and the economy in contemporary society. Providing context for ongoing debates in the field as well as opening new areas of research, the collection brings a sense of continuity and coherency to an area of study that, until recently, has received little commentary at the level of disciplinary objectives and commitments. Through concrete case studies and theoretically informed essays, the chapters explore a range of important disciplinary topics - from the rhetoric of economics to the role of language in mediating financial crises. Written with an eye towards engaging a wide audience, this collection is a welcome addition to any course that focuses on the relationship between culture, the economy and communication including the rhetoric of economics, political economy and communication and cultural studies of the economy.

There is increasing awareness of the development of newer "smart" and more interactive media, at precipitate speed, in many parts of the world. The concept of change-as opposed to continuity-is central to the increasing interest in digital media. However, this focus has not yet been matched by substantive theoretical discussions, or by extensive empirical examinations of computer-mediated communication and intercultural communication. Against such a backdrop, this volume offers theoretical insights, fresh evidence and rich applications as it assesses the nature of digital culture(s) in order to address assumptions about the present state of mediated global society(ies) and their future trajectory. Chapters explore what happens in praxis when digital media are implemented across cultures and are contested and negotiated within complex local and political conditions. The book showcases interpretative and critical research from voices with diverse backgrounds, from locations around the world. As such, this volume presents a rich and colorful tapestry that provides opportunities for comparative analyses and deepened international understandings of digital media connections, particularly in the areas of identity, community and politics.

No matter who you are, your story is a part of something big-the fabric of history and the human experience. Once written and shared, your story will change someone. And that someone is most likely you. A Story that Matters offers an accessible and simplified way to get your stories written. Each chapter is divided into three sections: the first discusses memoir writing in the context of themes-motherhood, childhood, relationships, professional life, and spiritual journey; the second provides basic writing and editing prescription, with a focus on common beginner mistakes and roadblocks; and the third provides a sample story related to the life theme discussed in the first section of the chapter. Chock full of writing and editing lessons that focus on how to get a first draft written and how to craft the draft into a compelling story, A Story That Matters explores our ability to help, heal, and connect to others through story, reminding us of the greater need for a broader array of authentic voices in the story-sharing universe.

In Collaborative Playwriting, five collectively written plays apply polyvocal methods in which clash and frisson replace synthesis, a dialogic approach to collective writing that has never before been articulated or documented. Based on the EU Collective Plays Project, this collection of plays showcases each voice in dialogic tension and in relation to the other voices of the text, offering an entirely novel approach to new play development that challenges the single (and privileged) authorial voice. Castagno's case-study approach provides detailed commentary on each of the various experimental methods, exploring the plays' processes in detail. The book offers an evolutionary path forward in how to develop new work, thus encouraging and promoting the writing of collective, hybrid plays as having profound benefits for all playwrights. The ground breaking approaches to playmaking in Collaborative Playwriting will appeal to playwriting programs, instructors, academics, professional playwrights, theaters and new play development programs; as well as courses in gender LGBTQ studies, script analysis, dramaturgy and dramatic literature across the theater studies curricula.

News Literacy gathers leading scholars, educators, and media makers to explore new approaches to thinking about, examining, and evaluating news media and civic engagement around these fundamental questions: What are the most pressing issues in news, media, and culture in a converged, digital, and global media age? What are the best educational practices to foster media literate understanding, engagement, and expression across borders, across cultures, and across divides? The book will prepare future media practitioners (and citizens) to embrace new media environments that can simultaneously empower their craft and their civic voice. This means teaching not only about the various ways new technologies are used and to what end, but also how these tools can enable better engagement with audiences, more dialog with communities, and a more nuanced understanding of how information is processed through new media platforms. Such an approach can empower a more active, collaborative, and empowered information landscape for the digital age.

First published by Griffin in 1994, Wilma Davidson's clear, practical guide to business writing has established itself as a steady seller and an excellent primer for anyone who writes on the job. Newly revised to cover e-mail, texts, and the latest word social media technology, the book uses examples, charts, cartoons, and anecdotes to illustrate what makes memos, business letters, reports, selling copy, and other types of business writing work.

As an environmental scientist, you are used to writing scientific articles, but how confident do you feel writing policy or regulatory documents? Do you feel you have the necessary writing skills to influence policy and inform the public? This refreshingly clear guide provides environmental scientists and conservation professionals with an effective writing process that can be applied in a range of financial, political, or organizational contexts. Baker outlines a replicable seven-step writing formula based on practical experience that acknowledges the complexities inherent in the worlds of endangered species, habitat conservation, and recovery planning. Using the formula, scientists will be able to communicate confidently and successfully with a multitude of audiences. Baker's guide is written for scientists, not professional writers. In it, best practices abound. Practical examples, strategies, and diagrams guide the reader at every step, and selected resources are provided for further reference.

Choreographing Discourses brings together essays originally published by Mark Franko between 1996 and the contemporary moment. Assembling these essays from international, sometimes untranslated sources and curating their relationship to a rapidly changing field, this Reader offers an important resource in the dynamic scholarly fields of Dance and Performance Studies. What makes this volume especially appropriate for undergraduate and graduate teaching is its critical focus on twentieth- and twenty-first-century dance artists and choreographers - among these, Oskar Schlemmer, Merce Cunningham, Kazuo Ohno, William Forsythe, Bill T. Jones, and Pina Bausch, some of the most high-profile European, American, and Japanese artists of the past century. The volume's constellation of topics delves into controversies that are essential turning points in the field (notably, Still/Here and Paris is Burning), which illuminate the spine of the field while interlinking dance scholarship with performance theory, film, visual, and public art. The volume contains the first critical assessments of Franko's contribution to the field by Andre Lepecki and Gay Morris, and an interview incorporating a biographical dimension to the development of Franko's work and its relation to his dance and choreography. Ultimately, this Reader encourages a wide scope of conversation and engagement, opening up core questions in ethics, embodiment, and performativity.

This volume represents a collection of recent thinking and research on the social and cultural aspects of contemporary broadband societies by exploring the social experiences and practices of using new information and communication technologies (ICT) within different contexts and domains of the emerging broadband society. It offers a compendium of the latest thoughts and questions on digitally mediated citizenship, networked identity, and sociality in the 21st Century and covers four main themes and empirical areas of research: uses and practices of new media, with particular focus on underprivileged groups, new media and the social differentiation of their use, ICT use and sustainable development, and finally new technologies, new challenges.

'Hasa Diga Eebowai' In 2011, a musical full of curse words and Mormon missionaries swept that year's Tony Awards and was praised as a triumphant return of the American musical. This book explores the inherent achievements (and failures) of The Book of Mormon-one of the most ambitious, and problematic, musicals to achieve widespread success. The creative team members-Matt Parker, Trey Stone and composer Robert Lopez-were collectively known for their aggressive use of taboo subjects and crude, punchy humor. Using the metaphor of boxing, Granger explores the metaphorical punches the trio delivers and ruminates over the less-discussed ideological wounds that their style of shock absurdism might leave behind. This careful examination of where The Book of Mormon succeeds and fails is sure to challenge discussion of our understanding of musical comedy and our appreciation for this cultural landmark in theatre.

The comprehensive resource for helping students succeed in the full variety of assignments they'll face in first-year writing courses.

'Like a best friend giving you essential advice. I can't wait to give this to every writer I know.' Candice Carty-Williams Why do stories matter? I tell stories to make sense of the world as I see it. The world I have lived and experienced, read about and heard about, and what I want it to be. I tell stories to make sense of myself. Nikesh Shukla, author, writing mentor and bestselling editor of The Good Immigrant, knows better than most the power that every unique voice has to create change. Whether it's a novel, personal essay, non-fiction work or short story - or even just the formless desire to write something - Your Story Matters will hone your skill and help you along the way. This book includes exercises and prompts that will develop your idea, no matter what genre you're writing in. It is practical, to the point and focused on letting you figure out what you want to write, how you want to write and why this is the best use of your voice. Accessible and thought-provoking, Your Story Matters will inspire you to keep thinking about writing, even when you don't have the time to put pen to paper.

A step-by-step guide through the entire process of preparing and publishing high-quality technical manuals
The Complete Guide to Writing and Producing Technical Manuals shows the reader how to create clear, well-organized technical manuals for any equipment, simple or complex. Requiring no specialized background knowledge, this unique guide lays out all the aspects of the job--from initial concept to final publication. The author draws on more than twenty-five years' experience as a technician and technical writer to provide authoritative, easy-to-follow instructions on how to organize detailed technical information into a finished, high-quality technical manual.
Major topics include:
* Planning procedures for technical manuals
* Manual types and arrangements, including operation manuals, maintenance and repair instructions, illustrated parts lists, and more
* Layout and format, including sample page layouts
* Writing style and technical editing techniques
* Front matter and introductions
* Illustration and table preparation, including typical charts, diagrams, and illustrations
* Preparing camera-ready copy
* Printing and binding
* Organizing a technical handbook department
* And much more

Fully illustrated and supported by handy appendices and a glossary of technical terms, The Complete Guide to Writing and Producing Technical Manuals is an indispensable reference for all engineers, scientists, and technical writers who need to produce effective, professional technical manuals.

This book is a practical guide for residents and young researchers who are planning to embark on research. It details the significant planning one must first do including choosing a suitable experienced clinician as a supervisor, sourcing for a 'winning idea' with significant clinical impact, performing a proper review of literature, defining clearly the objectives to be set and adopting the appropriate methodology. Statistical evaluation must be done from the start of the research to define adequate sample size and also for evaluation of the results. It also advises how one should draw upon relevant and appropriate conclusions from the results obtained.The ethics of research is also discussed. An all-important factor in research is the procurement of research grants. Readers are guided how to write a proper research proposal to secure these much needed grants.Many research papers end up as presentations only in local or international conferences. An important additional objective of this book is to guide young researchers how to write their finished product - as a publication in an important international, refereed journal or as a thesis. Chapters have been specially written with tips for scientific writing, selecting the right journal, writing for an original article for a journal, a review article, a case report as well as for a thesis. Tips are also written on what reviewers of a journal look for in an article as well as what examiners look for in a thesis.

Since the eve of the war in Afghanistan, Al-Jazeera has become a global household name and a news source that cannot be ignored. Globalization theorists argue that Al-Jazeera promotes a cross-cultural debate, enforcing a counter-hegemonic perspective on the West not evident in former crises. Through a comprehensive empirical analysis covering the re-broadcasting of Al-Jazeera's images on major U.S. television networks since 9/11, this book draws an alternative picture, revealing that the advent of Al-Jazeera has actually eroded the counter-hegemonic debate in U.S. war reporting. It shows how the U.S. government persuaded television networks to systematically reformat legitimate war images from Al-Jazeera, labeling it a deviant network, in order to eliminate criticism of the war. Moreover, an examination of the U.S. reception by bloggers and network carriers of Al-Jazeera's English-language website and channel reveals the U.S. administration's continued resolve and ability to limit public discourse.

HIV/AIDS is a global health crisis of unprecedented proportions. Afflicting millions worldwide, its social, political, economic, and ethical dimensions have rendered explicit the vast inequalities of our "negatively globalized planet". Since the late 1990s, a major feature of the crisis has been the dispute over intellectual property protection and medicines access. In this book, Thomas Owen examines the mediatization of this dispute. Weaving together contemporary media theory and interdisciplinary research with computer-assisted news analysis and interviews with journalists and civil society campaigners, the book illuminates the intersecting constitutive relationships between global crises, global governance, and global media. In a context of changing media technologies, logics, and practices, this book observes where the mediatized conflict surrounding global medicines access has at times consolidated elite political economic power, and at other times provided civil society campaigners their greatest opportunities for global social change. With an interdisciplinary approach, this book is suitable for courses on global media communication and global journalism, as well as advanced undergraduate and postgraduate courses in public health communication, political communication, social movement studies, and international relations.

Two award-winning authors reveal everything you need to know to develop your own distinctive voice and craft compelling, creative nonfiction When Emily Dickinson wrote "Tell all the Truth but tell it Slant," she offered sound advice for nonfiction writers: tell the truth but become more than mere transcribers of day to day life. In this invaluable guide, two award-winning authors show you how to take advantage of your own unique take on the world to create elegant nonfiction. In this book, you will find intensive writing instruction, an abundance of writing exercises, and more. This updated third edition covers the most up-to-date trends in nonfiction publishing, such as writing about gender and body size. It also includes practical advice for navigating the publishing industry. Whether you're a writing student or looking to launch a writing career, this book will help you take your writing skills to the next level. Features *3 new chapters: Fresh content on writing about identity-centered topics, maintaining a productive work/life balance, and navigating the publishing industry*Fully updated: Offers new advice on revision, research, and publishing*Expert authors: Miller and Paola are college English professors and award-winning authors*Will show you how to develop a distinctive voice and use fresh language*Includes a wealth of writing exercises that will motive you to keep making progress*Provides insider information on how to conduct research and get published

Writing True Stories is the essential book for anyone who has ever wanted to write a memoir or explore the wider territory of creative nonfiction. It provides practical guidance and inspiration on a vast array of writing topics, including how to access memories, find a narrative voice, build a vivid world on the page, create structure, use research-and face the difficulties of truth-telling. This book introduces and develops key writing skills, and then challenges more experienced writers to extend their knowledge and practice of the genre into literary nonfiction, true crime, biography, the personal essay, and travel and sojourn writing. Whether you want to write your own autobiography, investigate a wide-ranging political issue or bring to life an intriguing history, this book will be your guide. Writing True Stories is practical and easy to use as well as an encouraging and insightful companion on the writing journey. Written in a warm, clear and engaging style, it will get you started on the story you want to write-and keep you going until you reach the end.

This book is a comprehensive study of the work of the American author Norman Mailer, charting his response to critical events in his country's development since 1945. Focusing on Mailer's descriptions of World War II, 1960s counter-culture, the Vietnam War, the Apollo 11 mission and the execution of Gary Gilmore in Utah in 1977, the book analyses the native vernaculars in ten of his most critically acclaimed works. Moving beyond politically orientated scholarship, the author outlines Mailer's New York, American GI, Mid-West and Southern styles, contextualising his prose against earlier American authors, including Henry Adams, Ernest Hemingway and John Dos Passos, and positioning his writing alongside contemporary notables such as Joan Didion, William Burroughs and Truman Capote. Incorporating over forty years of scholarship in the form of articles, reviews and interviews, this book pinpoints the American attributes in Mailer's writing with a view to identifying trends in post-war American literary movements, the Beat Generation, New Journalism and Pop Art amoung others.

Using an informal, hands-on approach, this practical guide reviews the basics of good technical writing. It provides a simple, effective system for writing all types of technical documents including letters, memos, minutes, procedures, manuals, proposals, progress reports, and final reports. You will gain a better understanding of the writing process and learn how to: improve the coherence of your writing, write better paragraphs, write better sentences, choose the right word and more.

Writing is not like chemical engineering. The figures of speech should not be learned the same way as the periodic table of elements. This is because figures of speech are not about hypothetical structures in things, but about real potentialities within language and within ourselves. The figurings of speech reveal the apparently limitless plasticity of language itself. We are inescapably confronted with the intoxicating possibility that we can make language do for us almost anything we want. Or at least a Shakespeare can. The figures of speech help to see how he does it, and how we might.
Therefore, in the chapters presented in this volume, the quotations from Shakespeare, the Bible, and other sources are not presented to exemplify the definitions. Rather, the definitions are presented to lead to the quotations. And the quotations are there to show us how to do with language what we have not done before. They are there for imitation.