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Labor in the Tourism and Hospitality Industry - Skills, Ethics, Issues, and Rights (Hardcover)
Loot Price: R3,820
Discovery Miles 38 200
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Labor in the Tourism and Hospitality Industry - Skills, Ethics, Issues, and Rights (Hardcover)
Series: Advances in Hospitality and Tourism
Expected to ship within 12 - 17 working days
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An organization's workforce is arguably the greatest asset of any
organization, and tourism and hospitality is an extremely
labor-intensive industry. This volume takes an in-depth look at
workforce issues in the tourism and hospitality industry, focusing
on labor skills, ethics, rights, and more. It examines manpower
planning beyond forecasting estimates to include investigative
techniques in a way that offers insight for economic planning in
both tourism and tourism education. The authors use economic,
sociological, and psychological analysis and take a pragmatic
stance on the challenges of the workforce. The authors look at the
specifics of the labor market of the tourism and hospitality
industry, discussing the current status of the industry's
organizations and how they are suffering labor shortages
(qualitative or quantitative) and constant turnover-resulting in
significant costs to organizations. Topics such as low wages and
overdependence on tipping, workforce diversity, technological
change resistance, and seasonality issues, and more are examined.
The volume also provides a section on labor rights in the tourism
and hospitality industry, which looks at labor trafficking and
issues in social justice and human rights. Key features: * Provides
an in-depth understanding of tourism employment * Presents a
critical analysis of labor supply and demand in the tourism and
hospitality industries * Considers the need for specific labor
skills and training * Examines the reasons for labor shortages and
turnover in the tourism and hospitality industry * Discusses labor
ethics and social responsibility in hospitality/tourism
organizations
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