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Innovating Professional Services - Transforming Value and Efficiency (Hardcover, New Ed)
Loot Price: R4,001
Discovery Miles 40 010
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Innovating Professional Services - Transforming Value and Efficiency (Hardcover, New Ed)
Expected to ship within 12 - 17 working days
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Total price: R4,021
Discovery Miles: 40 210
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Innovating Professional Services provides a practical and detailed
guide for change agents and leaders in professional service firms
who are seeking to transform their firm's performance through
innovation. Focusing on the professional services sector, the book
highlights process innovation - the re-engineering of services and
internal support processes to reduce cost and increase value to
clients. Detailed techniques such as the use of lean, process
mapping, waste identification, service experience mapping and value
profiling are explained, drawing on the author's extensive
experience in working with leading law, business service and
consulting firms to create measurable improvements. With case
studies to illuminate the challenges of driving major improvement
through innovation, this book is valuable reading for leaders and
change agents in law firms, accountants, consultants, architects,
financial services and engineering services.
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