An engaging introduction to the study of spoken interaction, this
book provides a thorough grounding in the theory and methodology of
conversation analysis. It covers data collection, techniques for
analysis and practical applications, and guides students through
foundational and new research findings on everyday conversations
and talk in institutional contexts, from media, business, and
education to healthcare and law. Now thoroughly updated to showcase
contemporary developments in the field, this second edition
includes: * New chapters on interaction in psychotherapy,
educational settings and language learning and teaching * Expanded
coverage of doctor-patient communications, customer service and
business meetings workplace interviews and online interactions,
including social media, video gaming and livestreams * A wider
variety of research on other languages, including French, German,
Italian, Finnish, Swedish, Arabic, Korean, Chinese and Japanese *
Multimodal analyses of interaction, focusing on the integration of
embodied action and talk Complete with student activities,
recommended reading sections and a companion website featuring
slides, quiz questions, and links to further transcripts, this book
is an essential guide for doing conversation analysis and offers
fresh insight into how we understand talk.
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