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Innovation in Knowledge Intensive Business Services - The Digital Era (Paperback)
Loot Price: R1,262
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Innovation in Knowledge Intensive Business Services - The Digital Era (Paperback)
Series: Routledge Studies in the Economics of Innovation
Expected to ship within 12 - 17 working days
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Knowledge Intensive Business Services (KIBS) are becoming more and
more relevant both for their innovative content and as innovation
boosters for manufacturing firms and, with this scenario in mind,
this book first offers an in-depth analysis of what innovation in
KIBS is and its performance outcomes, and then synthesizes what we
know about KIBS firms' innovation models, as well as their specific
peculiarities and limitations. This book examines the recent trends
in innovation, service design and development in KIBS, starting
from a review of the extant literature, explaining the role and
specific traits of innovation in KIBS. Then, it progresses our
knowledge about KIBS and about how new technologies are offering
unique opportunities to use and share their knowledge, within and
across boundaries. The book also includes several cases that show
how, at the micro level, firms can effectively design their
services and boost their innovation performance, by overcoming some
of the traditional limits of innovation in services. While KIBS
literature traditionally emphasizes that innovative and performing
KIBS firms rely on tight client-provider interactions with service
customization, recent research suggests that alternative modes of
innovation are viable for performing KIBS firms: KIBS firms can
develop mass customization strategies, ease interactions with
clients via ICT interfaces and leverage on focused collaborations
with expert clients. Particularly, the digitalization and ICT
technologies are fostering platform and modular architectural
designs of KIBS, as in the software and web design services. The
book seeks a broader understanding of innovation in KIBS in the
digital era and will be an essential guide for both academics and
practitioners interested in KIBS innovation and design.
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