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Making Sense of Organizational Change and Innovation in Health Care - An Everyday Ethnography (Hardcover)
Loot Price: R4,125
Discovery Miles 41 250
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Making Sense of Organizational Change and Innovation in Health Care - An Everyday Ethnography (Hardcover)
Series: Routledge Studies in Health Management
Expected to ship within 12 - 17 working days
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This book explores the hospital via organisational ethnography
(OE), an approach that involves a mix of fieldwork methods designed
to analyse the hospital which also includes participatory
observation, qualitative interviews and shadowing. One way to
define a hospital is by its high level of formal organisation,
resulting in written or digital communication as the main source of
communication in patient journals, minutes and medical and quality
guidelines. In contrast, in this book, the aspects of the informal
organisation will be the focus. In spite of the many formal
regulations of healthcare, hospitals are also chaotic organising
places where many different groups of people interact in order to
negotiate, to practice and to make sense of daily work tasks. The
underlying argument is that, in the mundane everyday life of
hospitals, frontline workers and their interactions with patients
and local managers remain at the core of organising hospitals. The
overall purpose of this book is to report stories back from the
field of healthcare, demonstrating how people, spaces and work (as
examples of events) become important elements of organising
hospitals. The book will be of interest to students and scholars in
and across healthcare management, organisation studies,
ethnography, sociology, qualitative methods, anthropology, service
management and cultural studies.
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