This book shows you how to achieve business process excellence
through change management activities, with case studies from major
corporations such as American Meter and the US Navy. The book
defines business process change management as information,
communication, and training that enable people to make change and
improvements happen. Using case studies the text shows how this
change management is applied in practice using a framework like the
ARIS House of Business Process Excellence or software tools like
the ARIS Toolset.
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