The 10th anniversary edition of the classic guide to handling
life's toughest conversations What is a difficult conversation?
Asking for a pay rise, saying 'no' to your boss or spouse,
confronting a friend, apologizing. We all have conversations that
we dread and find unpleasant. But can we develop the skills to make
such situations less stressful and more productive? Based on
fifteen years of research and consultations with thousands of
people, Difficult Conversations pinpoints what works. It teaches us
to work through them by understanding that we're not engaging in
one dialogue but three: - The "what happened" conversation (what do
we believe was said and done) - The "feelings" conversation (the
emotional impact on everyone involved) - The "identity"
conversation (what does this mean for everyone's opinion of
themselves) Use this ground-breaking, step-by-step book to turn
your difficult conversations into positive, problem-solving
experiences.
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