Welcome to Loot.co.za!   Sign in / Register |Wishlists & Gift Vouchers |Help | Advanced search
0
Your cart

Your cart is empty

Books > Business & Economics > Business & management > Sales & marketing > Customer services

Buy Now

Creative Cost-Benefits Reinvention - How to Reverse Commoditization Hell in the Age of Customer Capitalism (Paperback, 1st ed. 2010) Loot Price: R1,372
Discovery Miles 13 720
Repayment Terms: R129 pm x 12*
Add to cart
Creative Cost-Benefits Reinvention - How to Reverse Commoditization Hell in the Age of Customer Capitalism (Paperback, 1st ed....

Creative Cost-Benefits Reinvention - How to Reverse Commoditization Hell in the Age of Customer Capitalism (Paperback, 1st ed. 2010)

C. Dussart

 (sign in to rate)
Loot Price R1,372 Discovery Miles 13 720 | Repayment Terms: R129 pm x 12*

Bookmark and Share

Expected to ship within 18 - 22 working days

This book puts the commoditization phenomenon under the microscope, laying out an economic analysis, followed by solutions and strategic recommendations. Using concrete examples this book will help to change businesses approach by acting not only on the economic analysis presented, but also on the diagnosis of commoditization and the recommendations for creation of customer value. The common thread throughout this approach is the obsession with customer satisfaction, the search for a fair balance between the long and short term, and the will to reinvent business models by harnessing innovation.

General

Imprint: Palgrave Macmillan
Country of origin: United Kingdom
Release date: 2011
First published: 2010
Authors: C. Dussart
Dimensions: 216 x 140mm (L x W)
Format: Paperback
Pages: 174
Edition: 1st ed. 2010
ISBN-13: 978-1-349-28971-4
Categories: Books > Business & Economics > Business & management > Business strategy
Books > Business & Economics > Business & management > Sales & marketing > Customer services
Promotions
LSN: 1-349-28971-X
Barcode: 9781349289714

Is the information for this product incomplete, wrong or inappropriate? Let us know about it.

Does this product have an incorrect or missing image? Send us a new image.

Is this product missing categories? Add more categories.

Review This Product

No reviews yet - be the first to create one!

You might also like..

Superstar Customer Service - 200+ Customer Service Tips To Help You (Paperback): Basil O'Hagan
Superstar Customer Service - 200…
Basil O'Hagan Paperback R232 Discovery Miles 2 320
Deliver What You Promise - The Fundamental Building Blocks Of Business (Paperback): Bali Padda
Deliver What You Promise - The…
Bali Padda Paperback R425 R385 Discovery Miles 3 850
Customer service (Paperback, 2nd ed): R. Machado
Customer service
R. Machado Paperback  (2)
 R590 Discovery Miles 5 900
Eukaryotic Transcription Factors (Hardcover, 5th edition): David S. Latchman
Eukaryotic Transcription Factors
David S. Latchman Hardcover R1,869 Discovery Miles 18 690
Customer Services (Paperback, 3rd Edition): M C Cant
Customer Services
M C Cant Paperback R327 Discovery Miles 3 270
Clientelligence - How Superior Client Relationships Fuel Growth and Profits (Hardcover): Michael B. Rynowecer
Clientelligence - How Superior Client…
Michael B. Rynowecer Hardcover R728 Discovery Miles 7 280
Difficult Customers (Paperback): Grainne Ridge
Difficult Customers
Grainne Ridge Paperback R300 Discovery Miles 3 000
Outside-in Service Design - A Practical Guide (Paperback): Amir Azizpour
Outside-in Service Design - A Practical…
Amir Azizpour Paperback R909 Discovery Miles 9 090
The Telesales Handbook - A Practical Guide to Setting Up and Running Your Own Telesales Operation (Paperback): Stuart Pearce
The Telesales Handbook - A Practical…
Stuart Pearce Paperback R285 Discovery Miles 2 850
Handbook of Research on Customer Loyalty (Hardcover): Debbie I. Keeling, Ko De Ruyter, David Cox
Handbook of Research on Customer Loyalty
Debbie I. Keeling, Ko De Ruyter, … Hardcover R5,316 Discovery Miles 53 160
Apprenticeship Customer Service Practitioner L2 Handbook + ActiveBook (Paperback): Lambert Stewart, Elizabeth Blaikie, Sue...
Apprenticeship Customer Service…
Lambert Stewart, Elizabeth Blaikie, … Paperback R1,061 Discovery Miles 10 610
Advanced Introduction to Sustainable Competitive Advantage in Sales (Paperback): Lawrence B. Chonko
Advanced Introduction to Sustainable…
Lawrence B. Chonko Paperback R617 Discovery Miles 6 170

See more
Books | DVD | Games | Music | Computers | Electronics | Fashion | Sport | Kitchen | Home | Pets | DIY | Toys | Baby | Health & Beauty | Stationery | Arts & Crafts
Need help?
My account
Services
Networking
Partners