Process Improvement and Quality Management in the Retail Industry (Paperback)

The authors of Process Improvement and Quality Management in the Retail Industry discuss quality management through the examination of several companies that won the esteemed Malcolm Baldrige National Quality Award. Authors George, Thomas, and Weimerskirch believe that Baldrige criteria define a management model because they provide one of the most comprehensive guides to understanding, assessing, controlling, and improving an organization for quality management. The authors also discuss many of the business-related problems of modern times, such as financial scandals, controversial social activism morale, and the impact of outsourcing to other countries. Overall, the book stresses the importance of good quality management to a company's success.

General

Imprint:	John Wiley & Sons
Country of origin:	United States
Release date:	August 2005
First published:	2006
Authors:	C. George
Dimensions:	234 x 192 x 14mm (L x W x T)
Format:	Paperback
Pages:	256
ISBN-13:	978-0-471-72323-3
Categories:	Books > Business & Economics > Business & management > Management of specific areas > Production & quality control management Books > Business & Economics > Industry & industrial studies > Distributive industries > Retail sector
LSN:	0-471-72323-1
Barcode:	9780471723233

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