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Creative Management of Small Public Libraries in the 21st Century (Hardcover)
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Creative Management of Small Public Libraries in the 21st Century (Hardcover)
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Creative Management of Small Public Libraries in the 21st Century
is an anthology on small public libraries as centers of communities
serving populations under 25,000 that make up most of the public
library systems in the United States. A wide selection of topics
was sought from contributors with varied backgrounds reflecting the
diversity of small public libraries. The thirty-two chapters are
arranged: Staff; Programming; Management; Technology; Networking;
Fundraising; User Services and provide tools to lead a local public
library with relevant and successful services. This volume shares a
common sense approach to providing a small (in staff size or
budget) but mighty (in impact and outcome) public library service.
The contributors demonstrate that by turning the service delivery
team outward to the community with enthusiasm and positive energy,
it is possible to achieve significant results. Many chapters
summarize best practices that can serve as checklists for the
novice library director or as a review for the more seasoned
manager working through new responsibilities. Chapters are
tactical, focusing on specific issues for managers such as
performance evaluations, effective programming, or e-reader
services. Time management is crucial in a small or rural public
library as well as the challenges associated with managing Friends
and volunteers. While most public libraries do not have the
resources to satisfy customer expectations for instant
gratification, ultra-convenience and state-of-the-art technologies,
The authors of this book details strategies and methods for
providing top-notch customer service while moving beyond customer
service to the creation of meaningful customer relationships. This
volume makes an important contribution to the literature by
reminding us that public libraries transform communities of every
size. In fact, never before has the role of the public library been
a more critical thread in the fabric of community life.
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