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Books > Business & Economics > Business & management > Sales & marketing > Customer services
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Not currently available
Customer Service Excellence - Delighting your customers and your manager (Paperback, 2nd ed.)
Loot Price: R268
Discovery Miles 2 680
You Save: R441
(62%)
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Customer Service Excellence - Delighting your customers and your manager (Paperback, 2nd ed.)
Series: Learning Short-Take
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List price R709
Loot Price R268
Discovery Miles 2 680
You Save R441 (62%)
Supplier out of stock. If you add this item to your wish list we will let you know when it becomes available.
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Customer Service Excellence is a mini-training program in a book
designed for customer service professionals, customer service
representatives, sales people and business professionals. Customer
Service Excellence combines self-study with realistic workplace
activities to build advanced knowledge of customer service
principles. In a selling situation this Learning Short-take(r)
helps to uncover customer needs and sell the value of the produce
on benefits rather than just price. In a customer service
environment this Learning Short-take(r) helps to listen to the
voice of the customer, responding to their stated needs and
uncovering their unstated needs. The book includes free
downloadable job aids and tools.
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