Customer Service Excellence is a mini-training program in a book
designed for customer service professionals, customer service
representatives, sales people and business professionals. Customer
Service Excellence combines self-study with realistic workplace
activities to build advanced knowledge of customer service
principles. In a selling situation this Learning Short-take(r)
helps to uncover customer needs and sell the value of the produce
on benefits rather than just price. In a customer service
environment this Learning Short-take(r) helps to listen to the
voice of the customer, responding to their stated needs and
uncovering their unstated needs. The book includes free
downloadable job aids and tools.
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