Strategic Total Quality Management is a new way of looking at
quality. It views quality from corporate performance and product
quality. Corporate performance is measured by the response of the
firm to the emerging changes in its business environment.
Increasingly, issues concerning the environment, business ethics
and integrity are important and do affect the competitiveness and
survivability of the firm. Quality must, therefore, take a more
systemic or holistic definition. Also, with the increasing focus on
product quality and many companies targeting six sigma or zero
defect, product quality alone will not be enough of a competitive
weapon for any one firm. Strategic Total Quality Management is
based on a measure of quality as the overall performance of the
firm.
The book discusses all aspects of quality management from a
strategic total quality management perspective. It starts with an
introduction of this new philosophy of quality, and presents
guidelines for its implementation and strategic framework to guide
the practice of strategic total quality management. The importance
of environmental quality planning is discussed and a chapter is
presented on the role of statistics in strategic total quality
management. The book then discusses leadership and paradigm
innovation and how they influence visionary management and quality
practice. An examination of the works of Deming and Juran is
synthesized in the context of strategic total quality management.
The book will be useful to quality practitioners who need to know
of alternative views of quality, students who are constantly
challenged by the emerging quality management philosophies, and
researchers who need to explore in depth some of these concepts of
quality.
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