Creating and Delivering Your Value Proposition - Managing Customer Experience for Profit (Paperback)

To stay in business and thrive during this recession, companies need to focus and hone their value. If clients complain about the cost of a product or service, then a company is not demonstrating the superior value of their product or service. Discounting is always an option, but this means losing value during the sale - value that will be hard to regain in the future.

Instead, companies need to prove their superior value to clients using bottom-line terms - i.e. they need strong value propositions. "Creating and Delivering Your Value Proposition" shows how to do this. It explains what a value proposition is and how to build and deliver one. The authors argue that, contrary to the norm, value propositions cannot rest on unsupported marketing claims. Rather, a value proposition must be must be created at the strategy level and expressed in measurable terms.

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