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Books > Business & Economics > Business & management > Sales & marketing > Customer services

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Revolutionize Your Customer Experience (Hardcover, New) Loot Price: R1,779
Discovery Miles 17 790
Repayment Terms: R167 pm x 12*
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Revolutionize Your Customer Experience (Hardcover, New)

Colin Shaw

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Loot Price R1,779 Discovery Miles 17 790 | Repayment Terms: R167 pm x 12*

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In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.

General

Imprint: Palgrave Macmillan
Country of origin: United States
Release date: September 2004
First published: 2005
Authors: Colin Shaw
Dimensions: 241 x 159 x 17mm (L x W x T)
Format: Hardcover
Pages: 220
Edition: New
ISBN-13: 978-1-4039-3603-5
Categories: Books > Business & Economics > Business & management > Sales & marketing > Customer services
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LSN: 1-4039-3603-X
Barcode: 9781403936035

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