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Books > Social sciences > Politics & government > Public administration
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Theories of Performance - Organizational and Service Improvement in the Public Domain (Hardcover)
Loot Price: R3,905
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Theories of Performance - Organizational and Service Improvement in the Public Domain (Hardcover)
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How well do governments do in converting the resources they take
from us, like taxes, into services that improve the well-being of
individuals, groups, and society as a whole? In other words: how
well do they perform?
This question has become increasingly prominent in public debates
over the past couple of decades, especially in the developed world
but also in developing countries. As the state has grown during the
second half of the 20th century, so pressures to justify its role
in producing public services have also increased. Governments
across the world have implemented all sorts of policies aimed at
improving performance.
But how much do we know about what actually improves performance of
public organisations and services? On what theories, explicit or
more often implicit, are these policies based? The answer is: too
much and too little. There are dozens of theories, models,
assumptions, and prescriptions about 'what works' in improving
performance. But there's been very little attempt to 'join up'
theories about performance and make some sense of the evidence we
have within a coherent theoretical framework.
This ground-breaking book sets out to begin to fill this gap by
creatively synthesising the various fragments and insights about
performance into a framework for systematically exploring and
understanding how public sector performance is shaped. It focuses
on three key aspects: the external 'performance regime' that drives
performance of public agencies; the multiple dimensions that drive
performance from within; and the competing public values that frame
both of these and shape what public expects from public services.
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