Welcome to Loot.co.za!   Sign in / Register |Wishlists & Gift Vouchers |Help | Advanced search
0
Your cart

Your cart is empty

Books > Business & Economics > Business & management > Sales & marketing > Customer services

Buy Now

Excuses, Excuses, Xcuses - For Not Delivering Excellent Customer Service - and What Should Happen! (Paperback) Loot Price: R376
Discovery Miles 3 760
Add to cart
Excuses, Excuses, Xcuses - For Not Delivering Excellent Customer Service - and What Should Happen! (Paperback): Darryl S....

Excuses, Excuses, Xcuses - For Not Delivering Excellent Customer Service - and What Should Happen! (Paperback)

Darryl S. Doane, Rose D. Sloat

 (sign in to rate)
Loot Price R376 Discovery Miles 3 760

Bookmark and Share

Expected to ship within 10 - 15 working days

Sick of hearing your customer service staff say: My computer is down, It's lunch time, I haven't gotten to it yet, etc. etc.. This book is an encyclopedia of what your service staff should say and do, instead. Ideal as a service coaching resource, this book provides a quick and easy solution that will improve customer perceptions about your organization and its service staff.

General

Imprint: Hrd Press Inc.,U.S.
Country of origin: United States
Release date: 2015
First published: November 2001
Authors: Darryl S. Doane • Rose D. Sloat
Dimensions: 178 x 114 x 13mm (L x W x T)
Format: Paperback
Pages: 118
ISBN-13: 978-0-87425-614-7
Categories: Books > Business & Economics > Business & management > Sales & marketing > Customer services
Promotions
LSN: 0-87425-614-3
Barcode: 9780874256147

Is the information for this product incomplete, wrong or inappropriate? Let us know about it.

Does this product have an incorrect or missing image? Send us a new image.

Is this product missing categories? Add more categories.

Review This Product

No reviews yet - be the first to create one!
Books | DVD | Games | Music | Computers | Electronics | Fashion | Sport | Kitchen | Home | Pets | DIY | Toys | Baby | Health & Beauty | Stationery | Arts & Crafts
Need help?
My account
Services
Networking
Partners