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Excuses, Excuses, Xcuses - For Not Delivering Excellent Customer Service - and What Should Happen! (Paperback) Loot Price: R381
Discovery Miles 3 810
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Excuses, Excuses, Xcuses - For Not Delivering Excellent Customer Service - and What Should Happen! (Paperback): Darryl S....

Excuses, Excuses, Xcuses - For Not Delivering Excellent Customer Service - and What Should Happen! (Paperback)

Darryl S. Doane, Rose D. Sloat

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Loot Price R381 Discovery Miles 3 810

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Sick of hearing your customer service staff say: My computer is down, It's lunch time, I haven't gotten to it yet, etc. etc.. This book is an encyclopedia of what your service staff should say and do, instead. Ideal as a service coaching resource, this book provides a quick and easy solution that will improve customer perceptions about your organization and its service staff.

General

Imprint: Hrd Press Inc.,U.S.
Country of origin: United States
Release date: 2015
First published: November 2001
Authors: Darryl S. Doane • Rose D. Sloat
Dimensions: 178 x 114 x 13mm (L x W x T)
Format: Paperback
Pages: 118
ISBN-13: 978-0-87425-614-7
Categories: Books > Business & Economics > Business & management > Sales & marketing > Customer services
LSN: 0-87425-614-3
Barcode: 9780874256147

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