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Books > Business & Economics > Business & management > Business negotiation

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Dealing with Difficult People (Hardcover) Loot Price: R721
Discovery Miles 7 210
Repayment Terms: R68 pm x 12*
You Save: R111 (13%)
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Dealing with Difficult People (Hardcover)

Series: HBR Emotional Intelligence

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Was R832 Loot Price R721 Discovery Miles 7 210 | Repayment Terms: R68 pm x 12* You Save R111 (13%)

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At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?

This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

General

Imprint: Harvard Business School Press
Country of origin: United States
Series: HBR Emotional Intelligence
Release date: May 2018
Dimensions: 177 x 127 x 16mm (L x W x T)
Format: Hardcover - Sewn / Cloth over boards
Pages: 160
ISBN-13: 978-1-63369-610-5
Categories: Books > Business & Economics > Business & management > Business negotiation
Books > Reference & Interdisciplinary > Interdisciplinary studies > Peace studies > General
Promotions
LSN: 1-63369-610-3
Barcode: 9781633696105

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