If we are to get America back to work, it is imperative that we
return to the values that made this nation great. There is a common
thread among all thriving companies. They all understand the
importance of customer service excellence. Legendary customer
service begins with a commitment to the customer... at any cost In
order to differentiate from your competition, you must stop talking
about customer service excellence and start living it. This
ideology must flow from the pinnacle of your organization to the
very core of its foundation - persons who interact directly with
your customers on a daily basis. A positive customer encounter can
change the customer's perception of your organization from ordinary
to exceptional. Therefore, it is paramount to understand that your
organization's success depends entirely on its ability to create
positive and memorable customer service experiences. In this book,
you will discover timeless gems (quotes) from some of the world's
most influential leaders. Leaders and innovators, who have turned
their values into action and, in the process, changed the way the
world does business. This book is required reading for all who work
with and/or support customers. In order to get the most from your
reading, we recommend that you read Legendary Customer Service
until you master the precious gems within.
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