Successful Customer Care in a Week: Teach Yourself (Paperback)

The ability to look after your customers is crucial to anyone who wants to advance their career. Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!

General

Imprint:	Teach Yourself
Country of origin:	United Kingdom
Release date:	May 2012
First published:	October 2012
Authors:	Di McLanachan
Dimensions:	197 x 131 x 11mm (L x W x T)
Format:	Paperback - B-format
Pages:	128
ISBN-13:	978-1-4441-5985-1
Categories:	Books > Health, Home & Family > Self-help & practical interests > Advice on careers & achieving success Books > Business & Economics > Business & management > Sales & marketing > Customer services Promotions
LSN:	1-4441-5985-2
Barcode:	9781444159851

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