Leaders want to see changes in behavior as a result of what people
have learned and may expect these new behaviors to deliver results
for the business. With the third edition of this book, readers have
an opportunity to update their understanding of this classic
evaluation framework and to learn from the case studies about how
to effectively apply the framework to a variety of learning
programs. Readers are presented with the tools and the know-how to
tell their own story of value creation.---Foreword by Merrill C.
Anderson, Ph.D, Chief Executive Officer, MetrixGlobal, LLC
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