HOSPITALITY & TOURISM - MANAGERIAL PERSPECTIVES & PRACTICES (Paperback, New edition)

As a service-oriented industry and with its distinctive characteristics, tourism is based on experiences. It is necessary to provide the highest level of service and to keep the quality of interaction at a certain level. In the tourism industry, differentiation and new perspectives are needed in order to increase the quality of experiences and to have a different position in the minds of individuals than competitors. There is a crucial role of efficient management of business processes in order to ascertain this differentiation. Herein, especially in tourism and hospitality industry, the pursuance of new tendencies will provide substantial benefits to the relevant enterprises at all of these processes. From this point of view, with this book, the aim is to guide tourism organizations in terms of improving service encounter processes and quality of experiences by giving crucial tips about current managerial perspectives and practices.

General

Imprint:	Peter Lang Ag
Country of origin:	Switzerland
Release date:	December 2020
First published:	2020
Editors:	Elbeyi Pelit • Hasan Huseyin SOYBALI • Ali Avan
Dimensions:	210 x 148mm (L x W)
Format:	Paperback
Pages:	454
Edition:	New edition
ISBN-13:	978-3-631-83490-9
Categories:	Books > Business & Economics > Business & management > Ownership & organization of enterprises > Entrepreneurship Books > Business & Economics > Business & management > Management & management techniques > Organizational theory & behaviour Books > Business & Economics > Industry & industrial studies > Service industries > Tourism industry Books > Business & Economics > Industry & industrial studies > Service industries > Hospitality industry > General Promotions
LSN:	3-631-83490-X
Barcode:	9783631834909

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