There are ways of being in the world that create a flourishing life
and other ways that restrict that life, both for ourselves and
others. Listening is one of these ways of being. Listening gives
shape to speaking, inviting other people into a dialogue that
impacts our everyday lives. Our acts of listening, like all
communication, are shaped by our cultural and individual
differences. Unfortunately, as people consider ways to ethically
listen, they often abide by a set of conversational rules that do
not reflect or benefit their own or others' unique contexts and
communities. In this book, Parks responds to gaps in scholarship
related to listening in communication research and difference in
ethics scholarship. Rather than imposing a rigid ethical norm that
is unresponsive to diverse cultural practices, her proposed
listening ethic is one that is highly contextualized and
pluralistic and yet dares to make normative claims. Using discourse
research methods that are both qualitative and quantitative, Parks
goes beyond describing what listening is in a given context to what
ethical listening should be. Empirical findings about listening
from multiple communities that represent diverse ethnic, gender,
and disability orientations are interwoven with insights from
communication ethics to develop the first-ever dialogic ethics of
listening that is empirically-based, culturally-grounded, and
normative. Ten shared values emerge as guidelines for good
listening in this ethic: be open, cultivate understanding, practice
authenticity, engage in critical thinking, invest in relationship,
care for the dialogue, focus on what matters, be intentionally
present, remember the ongoing story, and be responsive to need.
These values, while shared across cultures, may be expressed in a
diverse and sometimes conflicting communicative practices.
Ultimately, Parks proposes that ethical listening is best
conceptualized as pursuit of sustainable hospitality in our
dialogic interactions within and across difference. By
understanding the ways that different people share listening values
yet practice them differently, we can learn to trust each other and
attest to the hope that ethical dialogue is possible.
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