New Perspectives on Marketing by Word-of-Mouth is a collection of
key articles on this area of high and increasing importance to
marketers worldwide. This collection offers insights across a range
of sectors. Some of the things the book will explain include: - How
brand love is built in the fashion industry - How larger
organisations can respond most effectively to negative comments on
social media. - The effectiveness of a Facebook fanpage for the
MINI car brand. Modern communications technology means that the
influence of the consumer in building or damaging a brand
reputation is increasing. Find out some of the reasons why by
reading this collection.
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