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Auckland Unplugged - Coping with Critical Infrastructure Failure (Paperback)
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Auckland Unplugged - Coping with Critical Infrastructure Failure (Paperback)
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Virtually all of the socio-technical systems that maintain public
order, quality of life, and commerce depend on a reliable electric
supply, and critical infrastructure failures such as 'blackouts'
have profound implications for citizens and for those who govern in
their name. Social scientists have noted the impact of such
failures on society, and undertake the study of crisis management
to improve our knowledge of why critical systems fail and how such
systems can be made more reliable. Auckland Unplugged is a major
contribution to this field. Using the 1998 blackout of the central
business district of Auckland, New Zealand, as a case study, the
authors reveal a number of important insights into the central
challenges of crisis governance in post-industrial, democratic
societies. These challenges include: _ Finding an appropriate
division of responsibility and labor between public- and
private-sector actors. _ Crafting and coordinating a crisis
response that addresses perceived threats to community values and
avoids the twin perils of underreaction (e.g., passivity or
paralysis) and overreaction (e.g., 'crying wolf' or political
grandstanding). _ Coping with competence/authority discrepancies
under stress: Those who have expert knowledge of the technical
issues rarely have the authority to make policy; those who have the
authority generally lack the technical expertise to comprehend the
subtleties and uncertainties of the issues at stake. _ Maintaining
credibility and legitimacy when facing acute, ill-structured
problmes in politicized, publicized, and highly uncertain
environments. Such challenges are by no means specific to Auckland
or to the problem of coping with urban 'blackouts.' Auckland
Unplugged clearly describes and carefully explores general and
recurring problems faced by crisis managers around the world.
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