What is your customers' first impression of your business? What are
you known for, other than the products you sell? What are you doing
to be memorable in your customers' eyes? "The Art of Celebrity
Service" will help you achieve a standard of excellence that will
blow your competition away
Author Eric Wilder discusses his Celebrity Service model and
shows you how to add value to the products you sell. He also
reveals ways to surprise and maximize interactions with your
customers, and how to tell the difference between true customer
satisfaction and customer sacrifice.
One of the most important aspects of the Celebrity Service ideal
is a good training program. Wilder will teach you how to foster
teamwork and responsibility within your business. You'll also learn
how to create non-negotiable standards and how to form a
self-disciplined team that is productive, easy to manage, and
provides exceptional service.
"The Art of Celebrity Service" offers you the tools to create an
environment that will give your customers that crucial, special
feeling of importance. Everyone wants to be on the receiving end of
a memorable experience-everyone wants to be treated like a
celebrity
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