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Professional Autonomy in Video Relay Service Interpreting (Hardcover)
Loot Price: R1,662
Discovery Miles 16 620
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Professional Autonomy in Video Relay Service Interpreting (Hardcover)
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Video relay service (VRS) is a federally funded service that
provides telecommunications access for deaf people. It is also a
for-profit industry with guidelines that may limit the autonomy of
the sign language interpreters who work in VRS settings. In this
volume, Erica Alley examines how VRS interpreters, or
"Communication Assistants," exercise professional autonomy despite
the constraints that arise from rules and regulations established
by federal agencies and corporate entities. Through interviews with
VRS interpreters, Alley reveals the balance they must achieve in
providing effective customer service while meeting the quantitative
measures of success imposed by their employer in a highly
structured call center environment. Alley considers the question of
how VRS fits into the professional field of interpreting, and
discovers that--regardless of the profit-focused mentality of VRS
providers--interpreters make decisions with the goal of creating
quality customer service experiences for deaf consumers, even if it
means "breaking the rules." Her findings shed light on the
decision-making process of interpreters and how their actions are
governed by principles of self-care, care for colleagues, and
concern for the quality of services provided. Professional Autonomy
in Video Relay Service Interpreting is essential reading in
interpreter education courses and interpreter training programs.
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