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Libraries Act on Their LibQUAL+ Findings - From Data to Action (Paperback)
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Libraries Act on Their LibQUAL+ Findings - From Data to Action (Paperback)
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Learn how other libraries are using LibQUAL+ data to improve their
services and programs This book focuses on the value of the 2002
LibQUAL+ survey data to help librarians provide better services for
users. This unique work highlights the continued efforts of
participating libraries that used this Web-based marketing
instrument to assess and evaluate their service quality, resource
allocations, staffing, technology, and policies. Library
professionals dealing with or interested in library service quality
assessment will benefit from the practical examples and graphical
representations found in this vital book. With Libraries Act on
Their LibQUAL+ Findings, you will gain a better understanding of
how to use your LibQUAL+ data to identify opportunities to improve
your services and programs, initiate further data exploration, and
identify those areas of your library which need change. In times of
budget reductions, the information in this book will show you how
to better demonstrate to your patrons, community, and government
agencies the value of the investment in library staff and
resources.Enhanced with charts, graphs, tables, and figures, this
text will help your library smoothly evolve with your patrons'
expectations and needs. Libraries Act on Their LibQUAL+ Findings:
From Data to Action covers several important topics, including: the
LibQUAL+ survey instrument what it is and how it works library
service quality and user perceptions of library service quality
peer comparisons and benchmarking qualitative and quantitative data
analysis how to read your findings strategic planning how to use
your findings This resource is of national importance, presenting
varying perspectives from different library contexts, such as
library consortia, library types, and individual library case
studies. The book also provides ideas for using LibQUAL+ to develop
better library services for diverse users faculty as opposed to
students or the general public rather than specialists. From
identifying and reaching patrons for conducting the LibQUAL+ survey
to identifying gaps between desired, perceived, and minimum
expectations of services, this book will guide you in continuously
meeting the needs of your community.
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