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Books > Reference & Interdisciplinary > Library & information sciences > Library, archive & information management

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Libraries Act on Their LibQUAL+ Findings - From Data to Action (Paperback) Loot Price: R1,170
Discovery Miles 11 700
You Save: R134 (10%)
Libraries Act on Their LibQUAL+ Findings - From Data to Action (Paperback): Fred M Heath, Martha Kyrillidou, Consuella Askew

Libraries Act on Their LibQUAL+ Findings - From Data to Action (Paperback)

Fred M Heath, Martha Kyrillidou, Consuella Askew

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List price R1,304 Loot Price R1,170 Discovery Miles 11 700 | Repayment Terms: R110 pm x 12* You Save R134 (10%)

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Learn how other libraries are using LibQUAL+ data to improve their services and programs This book focuses on the value of the 2002 LibQUAL+ survey data to help librarians provide better services for users. This unique work highlights the continued efforts of participating libraries that used this Web-based marketing instrument to assess and evaluate their service quality, resource allocations, staffing, technology, and policies. Library professionals dealing with or interested in library service quality assessment will benefit from the practical examples and graphical representations found in this vital book. With Libraries Act on Their LibQUAL+ Findings, you will gain a better understanding of how to use your LibQUAL+ data to identify opportunities to improve your services and programs, initiate further data exploration, and identify those areas of your library which need change. In times of budget reductions, the information in this book will show you how to better demonstrate to your patrons, community, and government agencies the value of the investment in library staff and resources.Enhanced with charts, graphs, tables, and figures, this text will help your library smoothly evolve with your patrons' expectations and needs. Libraries Act on Their LibQUAL+ Findings: From Data to Action covers several important topics, including: the LibQUAL+ survey instrument what it is and how it works library service quality and user perceptions of library service quality peer comparisons and benchmarking qualitative and quantitative data analysis how to read your findings strategic planning how to use your findings This resource is of national importance, presenting varying perspectives from different library contexts, such as library consortia, library types, and individual library case studies. The book also provides ideas for using LibQUAL+ to develop better library services for diverse users faculty as opposed to students or the general public rather than specialists. From identifying and reaching patrons for conducting the LibQUAL+ survey to identifying gaps between desired, perceived, and minimum expectations of services, this book will guide you in continuously meeting the needs of your community.

General

Imprint: Routledge Member of the Taylor and Francis Group
Country of origin: United States
Release date: November 2004
First published: 2004
Authors: Fred M Heath • Martha Kyrillidou • Consuella Askew
Dimensions: 229 x 152 x 18mm (L x W x T)
Format: Paperback
Pages: 268
ISBN-13: 978-0-7890-2602-6
Categories: Books > Reference & Interdisciplinary > Library & information sciences > Library, archive & information management
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LSN: 0-7890-2602-3
Barcode: 9780789026026

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