This book addresses the buying organizations' perspective on risks,
relationships and success factors for accomplishing a successful IT
Outsourcing (ITO). Today's landscape in ITO is complex and these
perspectives are important in ITO and therefore there is still a
need for it to be further explored. Furthermore the studies
concerned the risks, relationships and success factors in ITO need
to be extended in more large companies from different countries to
better understand how we could improve the ITO in these companies.
In order to address this issue the authors of this book have
performed different studies that span about 10 years concerning the
risks, relationships and success factors in ITO in large companies
in Sweden. The authors have focused on both theoretical and
practical aspects concerning risks, relationships and success
factors in ITO and they have used transaction cost theory, agency
theory and core competency theory as main theories to support their
research. The data concerning this study has been collected at two
different times during the last 10 years with about five years'
difference between them. In this way the performed research has
enabled a comparison of the data collected on two different periods
in time including of the related changes. The book will help
researchers in ITO as well as practitioners like ITO decision
makers in large companies to understand how to mitigate the ITO
risks, improve their ITO relationships and identify the ITO success
factors.
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