This is the fast track route to mastering all aspects of training
and development. This book covers key training and development best
practice and thinking, from establishing current levels of
knowledge and skills to setting priorities, and from developing
individual action plans to using technology. It contains examples
and lessons from some of the world's most successful businesses,
including American Airlines and National Air Traffic Services, and
ideas from the smartest thinkers, including Meredith Belbin and
Katherine Briggs and Isabel Briggs Myers. It includes a glossary of
key concepts and a comprehensive resources guide.
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