Marketing 2.0 - Strategies for Closer Customer Relationships (Hardcover, 2003 ed.)

The dynamic changes in the market and the competitive environment demand a reorientation of marketing strategies. Developing and cultivating direct customer relationships and building customer trust are becoming key success factors. With new technologies such as broadband internet and mobile communication, companies are able to create closer dialogs with key customers. These new technologies will have far-reaching consequences for marketing, sales and customer service. This book analyses the enduring changes marketing is undergoing and present the four most important new concepts: Holistic brand management, customer relationship marketing, real-time marketing and multi-channel marketing. The text is accompanied by selected case studies from all over the world.

General

Imprint:	Springer-Verlag
Country of origin:	Germany
Release date:	July 2003
First published:	2003
Authors:	Gerald Corbae • Jacob B. Jensen • Dirk Schneider
Dimensions:	234 x 156 x 11mm (L x W x T)
Format:	Hardcover
Pages:	154
Edition:	2003 ed.
ISBN-13:	978-3-540-00285-7
Categories:	Books > Business & Economics > Business & management > Sales & marketing > Customer services
LSN:	3-540-00285-5
Barcode:	9783540002857

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