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Books > Reference & Interdisciplinary > Library & information sciences > Automation of library & information processes
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Going Live - Starting and Running a Virtual Reference Service (Paperback, New)
Loot Price: R1,469
Discovery Miles 14 690
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Going Live - Starting and Running a Virtual Reference Service (Paperback, New)
Expected to ship within 12 - 17 working days
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If your customers don't sleep, why should your reference service?
Online library reference services available 24/7 are offered in a
growing number of institutions. With many models to choose from and
more details to be worked out, it is a critical time for librarians
to assess their patrons' needs and market their services to address
these needs. Collecting and documenting what thousands of virtual
reference librarians have learned over the past few years, this
comprehensive guide provides a needed overview to help new and
aspiring virtual reference library departments - and their
directors and administrators, reference librarians, and project
managers - to understand the entire process and its ramifications.
Here are the basics of designing, implementing, operating, and
marketing a virtual reference service from the ground up. In a text
supplemented with checklists so no key element is forgotten, this
reference offers the real-world answers from leading experts to the
most common questions: Where has Web-based library reference come
from and where is it going? What is the best digital reference
software to address specific needs? Who should staff the virtual
reference desktop? How do they get hired and trained? When and how
does a library market such a radical new service? Why are
evaluations and system enhancements critical to the future of
digital reference? With a look into the costs, and a look into the
future, supplemented with the most comprehensive bibliography
available on the topic, Going Live is a one-stop resource for
getting started in digital reference services.
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