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Service Productivity Management - Improving Service Performance using Data Envelopment Analysis (DEA) (Paperback, 2006 ed.) Loot Price: R3,230
Discovery Miles 32 300
Repayment Terms: R303 pm x 12*
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Service Productivity Management - Improving Service Performance using Data Envelopment Analysis (DEA) (Paperback, 2006 ed.): H....

Service Productivity Management - Improving Service Performance using Data Envelopment Analysis (DEA) (Paperback, 2006 ed.)

H. David Sherman, Joe Zhu

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Loot Price R3,230 Discovery Miles 32 300 | Repayment Terms: R303 pm x 12*

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Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance - Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.

General

Imprint: Springer-Verlag New York
Country of origin: United States
Release date: November 2014
First published: 2006
Authors: H. David Sherman • Joe Zhu
Dimensions: 235 x 155 x 19mm (L x W x T)
Format: Paperback
Pages: 328
Edition: 2006 ed.
ISBN-13: 978-1-4614-9805-6
Categories: Books > Professional & Technical > Technology: general issues > Engineering: general
Books > Business & Economics > Economics > Econometrics > General
Books > Business & Economics > Business & management > Management & management techniques > Operational research
Books > Professional & Technical > Mechanical engineering & materials > Production engineering > General
LSN: 1-4614-9805-8
Barcode: 9781461498056

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