This book explains how to organize and manage modifications
during the solution realization phase of problem solving so
improvements become the new way of life. The nine steps detailed in
the books chapters, although applied to solution implementation,
can be used on their own to manage many types of system
modification. These transition activities are framed in a three
stage model first proposed by Kurt Lewin the father of change
theory. It packages a strategy for sustaining improvements that is
easy to understand and apply ? unfreeze, change, and refreeze.
Fundamental organizational performance techniques are introduced
during each step to assist in managing the transformation from idea
to integrated solution. These practices are not new or
revolutionary, but often overlooked while team members focus on
statistical and analytical means The described methods have a
decidedly human focus and are meant to supplement the familiar
diagnostic tools associated with six-sigma and process improvement
projects.
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