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Performance Measurement - Getting Results (Paperback, Second Edition)
Loot Price: R1,178
Discovery Miles 11 780
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Performance Measurement - Getting Results (Paperback, Second Edition)
Series: Urban Institute Press
Expected to ship within 12 - 17 working days
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Donate to Against Period Poverty
Total price: R1,198
Discovery Miles: 11 980
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Long before reinventing government came into vogue, the Urban
Institute pioneered methods for government and human services
agencies to measure the performance of their programs. This
comprehensive guidebook synthesizes more than two decades of Harry
Hatry's groundbreaking work. It covers every component of the
performance measurement process, from identifying the program's
mission, objectives, customers, and trackable outcomes to finding
the best indicators for each outcome, the sources of data, and how
to collect them. Hatry explains how to select indicator breakouts
and benchmarks for comparison to actual values, and describes
numerous uses for performance information. Since the publication of
the first edition in 1999, the use of performance measurement has
exploded at all levels of U.S. government, in nonprofit agencies,
and around the world. The new edition has been revised and expanded
to address recent developments in the field, including the
increased availability of computer technology in collecting and
presenting information, the movement to use outcome data to improve
services, and the quality control issues that have emerged as data
collection has increased. It is an indispensable handbook for
newcomers and an important resource for experienced managers
looking to improve their use of outcome data.
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