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Books > Computing & IT > Computer communications & networking
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Smart Service Systems, Operations Management, and Analytics - Proceedings of the 2019 INFORMS International Conference on Service Science (Paperback, 1st ed. 2020)
Loot Price: R4,043
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Smart Service Systems, Operations Management, and Analytics - Proceedings of the 2019 INFORMS International Conference on Service Science (Paperback, 1st ed. 2020)
Series: Springer Proceedings in Business and Economics
Expected to ship within 10 - 17 working days
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This volume offers state-of-the-art research in service science and
its related research, education and practice areas. It showcases
recent developments in smart service systems, operations management
and analytics and their impact in complex service systems. The
papers included in this volume highlight emerging technology and
applications in fields including healthcare, energy, finance,
information technology, transportation, sports, logistics, and
public services. Regardless of size and service, a service
organization is a service system. Because of the socio-technical
nature of a service system, a systems approach must be adopted to
design, develop, and deliver services, aimed at meeting end users'
both utilitarian and socio-psychological needs. Effective
understanding of service and service systems often requires
combining multiple methods to consider how interactions of people,
technology, organizations, and information create value under
various conditions. The papers in this volume present methods to
approach such technical challenges in service science and are based
on top papers from the 2019 INFORMS International Conference on
Service Science.
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