Microsoft CRM for Dummies (Paperback)

* The ideal introductory guide to Microsoft's much anticipated entry into the Customer Relationship Management (CRM) software marketplace
* Discusses the key features of Microsoft's CRM software, including tools to help businesses sell more effectively, manage all customer communications in one place, track and convert leads, make informed decisions faster, and provide consistent service
* Provides expert tips and tricks to make the software work more effectively
* Explains how to achieve increased customer satisfaction, customer loyalty, and more profitable customer relationships
* Author is considered one of a handful of global experts on CRM for small- and medium-sized businesses

General

Imprint:	Hungry Minds Inc,U.S.
Country of origin:	United States
Release date:	August 2003
First published:	August 2003
Authors:	J. Scott
Dimensions:	238 x 189 x 21mm (L x W x T)
Format:	Paperback
Pages:	364
ISBN-13:	978-0-7645-1698-6
Categories:	Books > Computing & IT > Computer software packages > General Books > Business & Economics > Business & management > Sales & marketing > Sales & marketing management Books > Business & Economics > Business & management > Sales & marketing > Customer services Books > Promotion > For Dummies > Business Books > Promotion > For Dummies > Computing > Software
LSN:	0-7645-1698-1
Barcode:	9780764516986

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