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Quality & Performance Excellence (Paperback, 8th edition)
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Quality & Performance Excellence (Paperback, 8th edition)
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Delivering cutting-edge coverage that includes the latest thinking
and practices from the field, QUALITY AND PERFORMANCE EXCELLENCE,
8e presents the basic principles and tools associated with quality
and performance excellence. Packed with relevant, real-world
examples, the text thoroughly illustrates how these principles and
methods have been put into effect in a variety of organizations. It
also highlights the relationship between basic principles and the
popular theories and models studied in management courses. The
eighth edition reflects the 2015-16 Baldrige criteria and includes
new boxed features, experiential exercises, and up-to-date case
studies that give you practical experience working with real-world
issues. Many cases focus on large and small companies in
manufacturing and service industries in North and South America,
Europe, and Asia-Pacific. In addition, chapters now open with a
"Performance Excellence Profile" highlighting a recent Baldrige
recipient.
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