Quality & Performance Excellence (Paperback, 8th edition)

Delivering cutting-edge coverage that includes the latest thinking and practices from the field, QUALITY AND PERFORMANCE EXCELLENCE, 8e presents the basic principles and tools associated with quality and performance excellence. Packed with relevant, real-world examples, the text thoroughly illustrates how these principles and methods have been put into effect in a variety of organizations. It also highlights the relationship between basic principles and the popular theories and models studied in management courses. The eighth edition reflects the 2015-16 Baldrige criteria and includes new boxed features, experiential exercises, and up-to-date case studies that give you practical experience working with real-world issues. Many cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific. In addition, chapters now open with a "Performance Excellence Profile" highlighting a recent Baldrige recipient.

General

Imprint:	South-Western College Publishing
Country of origin:	United States
Release date:	2016
First published:	2017
Authors:	James Evans
Dimensions:	232 x 188 x 26mm (L x W x T)
Format:	Paperback
Pages:	496
Edition:	8th edition
ISBN-13:	978-1-305-66222-3
Categories:	Books > Business & Economics > Economics > Econometrics > Economic statistics Books > Business & Economics > Business & management > Management & management techniques > Quality Assurance (QA) & Total Quality Management (TQM) Promotions
LSN:	1-305-66222-9
Barcode:	9781305662223

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