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Implementing ISO 9001:2015 - Thrill your customers and transform your cost base with the new gold standard for business management (Paperback)
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Implementing ISO 9001:2015 - Thrill your customers and transform your cost base with the new gold standard for business management (Paperback)
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The latest edition of ISO 9001, published in 2015, is changing the
way organisations are run worldwide. No longer is it sufficient
simply to check on an organisation's quality management system: the
revision demands that auditors assess the leadership and management
of the quality system. This brings the standard alongside the
widely proven system and process approach to continuing quality
transformation that lies at the heart of the very best global
companies. Over a million registered organisations around the world
need to engage with the revised requirements. If you work for one
of them the changes may be significant. In Implementing ISO
9001:2015 business transformation experts Jan Gillett, Paul Simpson
and Susannah Clarke take managers step-by-step through the process
needed for successful transition, improving results and
facilitating a smooth audit. By applying the principles and
methodologies, and using the book's templates and questions with
their teams and suppliers, managers will transform the performance
of their organisations. The tangible benefits will pay for the
transition many times over. Implementing ISO 9001:2015 is a
comprehensive guide to making the necessary transition to the new
standard. The changes can also be used to stimulate transformation
in organisations and their wider environments, coordinating
processes to achieve both customer satisfaction and reduced
operating costs. Follow this blueprint and certification comes as a
free bonus!
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