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Gestion de Servicios ti Basado en ITIL - Guia de Bolsillo, Volume 3 (Spanish, Paperback)
Loot Price: R536
Discovery Miles 5 360
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Gestion de Servicios ti Basado en ITIL - Guia de Bolsillo, Volume 3 (Spanish, Paperback)
Series: ITSM Library
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Loot Price R536
Discovery Miles 5 360
Expected to ship within 9 - 15 working days
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Previously known as: 'IT Service Management based on ITIL V3 - A
Pocket Guide' This really popular pocket guide is a quick, portable
reference tool designed for managers, to give an overall picture of
the ITIL V3 upgrade. Covering not only the ITIL V3 Service
Lifecycle approach, to provide even greater value, this handy new
guide also describes the ITIL V3 functions and processes in a
separate section as well. Key Features Our Yearly Top 1 Bestseller
Endorsed by APMG - the official accreditor of OGC Key Content great
for Foundation Exam preparation Portable Reference Guide and
contains all the fundamentals The ITIL Service Lifecycle and the
ITIL processes and functions are listed separately for a better
practical approach ITIL V3 Lifecycle includes Service Strategy,
Service Design, Service Transition, Service Operation, and
Continual Service Improvement. The body of this pocket guide is set
up in two parts: Part 1 deals with the ITIL V3 Service Lifecycle,
Part 2 deals with the individual functions and processes that are
described in ITIL V3.
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